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  • All HBS Web  (12,095)
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  • February 9, 2015
  • Article

Uber Needs Our Permission to Grow

By: Derek C. M. van Bever
And it's realizing that now. View Details
Keywords: Business Law; Growth Strategy; Regulation; Law; Disruptive Innovation; Growth and Development Strategy; Service Industry; Service Industry
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van Bever, Derek C. M. "Uber Needs Our Permission to Grow." Harvard Business Review (website) (February 9, 2015).
  • Article

Repairing the Damage: The Effect of Price Knowledge and Gender on Auto-Repair Price Quotes

By: Meghan Busse, Ayelet Israeli and Florian Zettelmeyer
In this paper we investigate whether sellers treat consumers differently on the basis of how well informed consumers appear to be. We implement a large-scale field experiment in which callers request price quotes from automotive repair shops. We show that sellers alter... View Details
Keywords: Pricing; Price Discrimination; Automobiles; Field Experiment; Information; Fairness; Price; Knowledge Use and Leverage; Internet and the Web; Gender; Service Industry; Service Industry
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Busse, Meghan, Ayelet Israeli, and Florian Zettelmeyer. "Repairing the Damage: The Effect of Price Knowledge and Gender on Auto-Repair Price Quotes." Journal of Marketing Research (JMR) 54, no. 1 (February 2017): 75–95.
  • June 2013
  • Case

Ken Traub at American Bank Note Holographics

By: Suraj Srinivasan and Michael Norris
Ken Traub is hired as CFO for American Bank Note Holographics, the market-leading security holograph company in January 1999, but discovers on his first day that the company has misstated its financials and resigns. After consulting with the company for the next... View Details
Keywords: Information Technology; Moral Sensibility; Earnings Management; Crime and Corruption; Personal Development and Career; Management Teams; Service Industry; Service Industry; United States
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Srinivasan, Suraj, and Michael Norris. "Ken Traub at American Bank Note Holographics." Harvard Business School Case 113-073, June 2013.
  • January 2013 (Revised September 2013)
  • Case

Royal DSM: Fighting Hidden Hunger

By: Rebecca Henderson, Noah Fisher and Mary Shelman
In 2007 Royal DSM, a leading life science and materials company, entered a partnership with the World Food Programme (WFP) to combat hidden hunger around the world by providing micronutrient solutions. The case investigates the unexpectedly large impact the partnership... View Details
Keywords: Conflict of Interests; Human Needs; Partners and Partnerships; Global Range; Nutrition; Science-Based Business; Non-Governmental Organizations; Service Industry; Service Industry
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Henderson, Rebecca, Noah Fisher, and Mary Shelman. "Royal DSM: Fighting Hidden Hunger." Harvard Business School Case 313-085, January 2013. (Revised September 2013.)
  • March 2010
  • Teaching Note

Narayana Hrudayalaya Heart Hospital: Cardiac Care for the Poor (TN)

By: Tarun Khanna and V. Kasturi Rangan
Teaching Note for [505078]. View Details
Keywords: Service Industry; Service Industry; Bangalore
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Khanna, Tarun, and V. Kasturi Rangan. "Narayana Hrudayalaya Heart Hospital: Cardiac Care for the Poor (TN)." Harvard Business School Teaching Note 510-107, March 2010.
  • June 2005
  • Teaching Note

Midwest Office Products (TN)

By: Robert S. Kaplan
Teaching Note to (9-104-073). View Details
Keywords: Service Industry; Service Industry
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Kaplan, Robert S. "Midwest Office Products (TN)." Harvard Business School Teaching Note 105-084, June 2005.
  • January 2002
  • Teaching Note

Ritz-Carlton Hotel Company, The TN

By: Sandra J. Sucher
Teaching Note for (9-601-163). View Details
Keywords: Service Industry; Service Industry
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Sucher, Sandra J. "Ritz-Carlton Hotel Company, The TN." Harvard Business School Teaching Note 602-113, January 2002.
  • May 2001
  • Supplement

Asian Strategies: Ian Buchanan

By: Tarun Khanna
Ian Buchanan, senior VP of Booz-Allen & Hamilton, comments on Sime Darby and the Asian financial crisis. He also discusses the value propositions of different types of business groups in Malaysia. View Details
Keywords: Financial Crisis; Growth and Development Strategy; Industry Structures; Strategy; Competition; Competitive Strategy; Service Industry; Service Industry; Asia; Malaysia
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Khanna, Tarun. "Asian Strategies: Ian Buchanan." Harvard Business School Video Supplement 701-805, May 2001.
  • August 1999
  • Teaching Note

Egon Zehnder International: Implementing Practice Groups TN

By: Michael Y. Yoshino, Carin-Isabel Knoop and Cate Reavis
Teaching Note for (9-398-052). View Details
Keywords: Service Industry; Service Industry
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Yoshino, Michael Y., Carin-Isabel Knoop, and Cate Reavis. "Egon Zehnder International: Implementing Practice Groups TN." Harvard Business School Teaching Note 300-026, August 1999.
  • June 1992 (Revised May 1996)
  • Case

Xerox Corp.: Leadership Through Quality (C)

Reveals the course of action that Xerox took after discovering that its Leadership Through Quality program had not met all expectations. Reinforces the message that change is an ongoing and continuous effort, and that companies never achieve all of their change goals. View Details
Keywords: Organizational Change and Adaptation; Quality; Service Industry; Service Industry
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Jick, Todd D. "Xerox Corp.: Leadership Through Quality (C)." Harvard Business School Case 492-046, June 1992. (Revised May 1996.)
  • 21 Aug 2007
  • First Look

First Look: August 21, 2007

decisions confronting the founding management team of a new online financial services company. Prosper Marketplace is an internet-based market for individuals to borrow money from other individuals who wish to invest in such loans.... View Details
Keywords: Martha Lagace
  • 06 Aug 2014
  • Research & Ideas

Climbing Down from the Ivory Tower

similar in both groups. The researchers detail their findings in the paper, "Do-Gooders and Go-Getters: Career Incentives, Selection, and Performance in Public Service Delivery." The key takeaway in the paper: "Career incentives, far from... View Details
Keywords: by Carmen Nobel; Education; Health
  • 04 Dec 2012
  • Research & Ideas

Book Excerpt: Harder Than I Thought

things. And I've heard all that schlock about how Lou Gerstner was a food company CEO when he took over and saved IBM. But I don't buy it. That was a different company, in a different situation, in a different time. IBM was in the process, then, of becoming a... View Details
Keywords: by Robert D. Austin, Richard L. Nolan & Shannon O'Donnell; Aerospace
  • 30 Apr 2001
  • Research & Ideas

New Paths to Success in Asia

senior researcher in the Global Research Group who has been working recently with a number of faculty members to develop Asian-based cases for the School's curriculum. "There's one Chinese company, for example, that has established an e-mail/postal View Details
Keywords: by Alejandro Reyes & Deborah Blagg
  • 25 Oct 2016
  • First Look

October 25, 2016

2016 University of Chicago Press Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services By: Ofek, Elie, Eitan Muller, and Barak Libai Abstract—This book bridges the gap between what academics know, and... View Details
Keywords: Sean Silverthorne
  • 10 Jun 2014
  • First Look

First Look: June 10

better equilibrium-but courage will be needed to put such reforms in place. Publisher's link: http://hbr.org/2014/06/the-price-of-wall-streets-power/ar/1 August 2013 European Business Review The Magic of Innovation By: Thomke, Stefan, and Jason Randal Abstract—Why do... View Details
Keywords: Sean Silverthorne
  • 03 Nov 2009
  • First Look

First Look: Nov. 3

listed and unlisted firms from across a wide spectrum of manufacturing and services industries and ownership structures such as state-owned firms, business groups, and private and foreign firms. Detailed balance sheet and ownership... View Details
Keywords: Martha Lagace
  • 14 Oct 2002
  • Research & Ideas

The Widening Rift Between Corporations and Society

adversarialism, relationships in place of transactions. They want to take their lives in their own hands and they are willing to pay for what we call the deep support that will enable them to do so. These new markets for deep support are an important force in the shift... View Details
Keywords: by Martha Lagace
  • 25 Aug 2003
  • Research & Ideas

Should You Sell Your Digital Privacy?

because I want them to keep giving me the best service they can deliver in exchange for my commitment to fly them whenever I can. Consumers can achieve anonymity today by declining to join supermarket frequent shopper programs, but by so... View Details
Keywords: by Manda Salls & Sean Silverthorne; Advertising
  • 12 Aug 2014
  • First Look

First Look: August 12

provider" offering financing solutions including debt and equity, investment banking, brokerage, and asset management services to clients in the infrastructure sector. With nearly 50% of its employees joining through acquisitions,... View Details
Keywords: Sean Silverthorne
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