services - Publications - Faculty & Research

06 Aug 2014
Research & Ideas

Climbing Down from the Ivory Tower

similar in both groups. The researchers detail their findings in the paper, "Do-Gooders and Go-Getters: Career Incentives, Selection, and Performance in Public Service Delivery." The key takeaway in the paper: "Career incentives, far from... View Details

Keywords: by Carmen Nobel; Education; Health

04 Dec 2012
Research & Ideas

Book Excerpt: Harder Than I Thought

things. And I've heard all that schlock about how Lou Gerstner was a food company CEO when he took over and saved IBM. But I don't buy it. That was a different company, in a different situation, in a different time. IBM was in the process, then, of becoming a... View Details

Keywords: by Robert D. Austin, Richard L. Nolan & Shannon O'Donnell; Aerospace

30 Apr 2001
Research & Ideas

New Paths to Success in Asia

senior researcher in the Global Research Group who has been working recently with a number of faculty members to develop Asian-based cases for the School's curriculum. "There's one Chinese company, for example, that has established an e-mail/postal View Details

Keywords: by Alejandro Reyes & Deborah Blagg

25 Oct 2016
First Look

October 25, 2016

2016 University of Chicago Press Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services By: Ofek, Elie, Eitan Muller, and Barak Libai Abstract—This book bridges the gap between what academics know, and... View Details

Keywords: Sean Silverthorne

10 Jun 2014
First Look

First Look: June 10

better equilibrium-but courage will be needed to put such reforms in place. Publisher's link: http://hbr.org/2014/06/the-price-of-wall-streets-power/ar/1 August 2013 European Business Review The Magic of Innovation By: Thomke, Stefan, and Jason Randal Abstract—Why do... View Details

Keywords: Sean Silverthorne

03 Nov 2009
First Look

First Look: Nov. 3

listed and unlisted firms from across a wide spectrum of manufacturing and services industries and ownership structures such as state-owned firms, business groups, and private and foreign firms. Detailed balance sheet and ownership... View Details

Keywords: Martha Lagace

14 Oct 2002
Research & Ideas

The Widening Rift Between Corporations and Society

adversarialism, relationships in place of transactions. They want to take their lives in their own hands and they are willing to pay for what we call the deep support that will enable them to do so. These new markets for deep support are an important force in the shift... View Details

Keywords: by Martha Lagace

25 Aug 2003
Research & Ideas

Should You Sell Your Digital Privacy?

because I want them to keep giving me the best service they can deliver in exchange for my commitment to fly them whenever I can. Consumers can achieve anonymity today by declining to join supermarket frequent shopper programs, but by so... View Details

Keywords: by Manda Salls & Sean Silverthorne; Advertising

12 Aug 2014
First Look

First Look: August 12

provider" offering financing solutions including debt and equity, investment banking, brokerage, and asset management services to clients in the infrastructure sector. With nearly 50% of its employees joining through acquisitions,... View Details

Keywords: Sean Silverthorne

27 Sep 2010
Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

challenge? A: Absolutely. Since I completed the initial research, I have discussed my findings and conducted formal interviews with dozens of people across a huge range of public and private companies, hospitals, public service... View Details

Keywords: by Sarah Jane Gilbert

23 Jun 2009
First Look

First Look: June 23

variety of applications and services that drive the popularity of software. The first principle focuses on enabling choice: firms should allow consumers and partners to have a real choice between complementary products and View Details

Keywords: Martha Lagace

10 Apr 2007
First Look

First Look: April 10, 2007

Working PapersNone this week. Cases & Course MaterialsAscent Media Group (A) Harvard Business School Case 607-064 Ascent Media races to adapt to the changes resulting from increasing digitalization of its business, from creative post-production View Details

Keywords: Martha Lagace

20 Mar 2020
Research & Ideas

How Small Businesses Can Survive the Coronavirus Outbreak

Small-business owners trying to weather the coronavirus pandemic will face a financial blow that’s likely to be worse than what they experienced during the Great Recession more than a decade ago, says Karen G. Mills, senior fellow at Harvard Business School. “This is... View Details

Keywords: by Danielle Kost; Service; Service

09 May 2018
Research & Ideas

A Simple Way for Restaurant Inspectors to Improve Food Safety

Restaurant inspectors can be the last line of defense between you and moldy bread. (HighLaZ) Simple tweaks to the schedules of food safety inspectors could result in hundreds of thousands of currently overlooked violations being discovered and cited across the United... View Details

Keywords: by Carmen Nobel; Service; Service

04 Mar 2010
Working Paper Summaries

The Determinants of Individual Performance and Collective Value in Private-Collective Software Innovation

Keywords: by Ned Gulley & Karim R. Lakhani; Web Services; Web Services

September 1994 (Revised May 2010)
Case

Hamilton Test Systems, Inc.

By: William A. Sahlman and Norman Klein

The protagonists must decide whether to invest in an auto emissions testing company as the first investment in the leveraged buyout fund they recently formed. Issues of how to raise the needed equity capital and how to structure the acquisition are emphasized. View Details

Keywords: Venture Capital; Leveraged Buyouts; Environmental Sustainability; Investment; Service Industry; Service Industry

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March 2023
Case

Interior Collab

By: Lindsay N. Hyde, Thomas R. Eisenmann and Tom Quinn

After venture capital-funded online interior design agency Homepolish collapsed, its former freelance designers met to discuss next steps. The bitter experience led some of them to create a workers’ collaborative called Interior Collab. The founding members needed to... View Details

Keywords: Business Exit or Shutdown; Business Model; Entrepreneurship; Human Capital; Growth and Development Strategy; Cooperative Ownership; Employee Ownership; Trust; Service Industry; Service Industry; United States; New York (city, NY)

Citation

Educators

February 9, 2015
Article

Uber Needs Our Permission to Grow

By: Derek C. M. van Bever

And it's realizing that now. View Details

Keywords: Business Law; Growth Strategy; Regulation; Law; Disruptive Innovation; Growth and Development Strategy; Service Industry; Service Industry

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Article

Repairing the Damage: The Effect of Price Knowledge and Gender on Auto-Repair Price Quotes

By: Meghan Busse, Ayelet Israeli and Florian Zettelmeyer

In this paper we investigate whether sellers treat consumers differently on the basis of how well informed consumers appear to be. We implement a large-scale field experiment in which callers request price quotes from automotive repair shops. We show that sellers alter... View Details

Keywords: Pricing; Price Discrimination; Automobiles; Field Experiment; Information; Fairness; Price; Knowledge Use and Leverage; Internet and the Web; Gender; Service Industry; Service Industry

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June 2013
Case

Ken Traub at American Bank Note Holographics

By: Suraj Srinivasan and Michael Norris

Ken Traub is hired as CFO for American Bank Note Holographics, the market-leading security holograph company in January 1999, but discovers on his first day that the company has misstated its financials and resigns. After consulting with the company for the next... View Details