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  • All HBS Web  (31,714)
    • People  (77)
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    • Events  (160)
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  • March 2002
  • Background Note

Virtuous Cycles: Improving Service and Lowering Costs in E-Commerce

Illustrates how various elements in a customer's encounter with Internet services relying on physical service (labor-intensive customer support and/or logistics) affect one another. Presents a framework that suggests: 1) that improving service quality in specific... View Details
Keywords: Internet and the Web; Service Delivery; Performance Efficiency; Performance Effectiveness; Service Industry
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Hallowell, Roger H. "Virtuous Cycles: Improving Service and Lowering Costs in E-Commerce." Harvard Business School Background Note 802-155, March 2002.
  • 08 May 2014
  • Working Paper Summaries

Corporate and Integrated Reporting: A Functional Perspective

Keywords: by Robert Eccles & George Serafeim
  • 29 Sep 2017
  • Working Paper Summaries

International Business and Emerging Markets: A Long-Run Perspective

Keywords: by Geoffrey Jones
  • 26 Apr 2018
  • Video

2018 G&WS: Stephanie Creary presents "Who Helps Who and How? Comparing the Helping Orientations of Black and White Men Working in Elite Jobs"

  • September 2007
  • Article

Relevance and Rigor: Executive Education as a Lever in Shaping Practice and Research

By: Michael L. Tushman, Amy Fenollosa, Dan McGrath, Charles A. O'Reilly and Adam Michael Kleinbaum
As professional schools, business schools aspire to couple research rigor with managerial relevance. There has been, however, a concern that business schools are increasingly uncoupled from practice and that business school research lacks real world relevance. This... View Details
Keywords: Business Education; Executive Education; Learning; Teaching; Management; Practice; Research
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Tushman, Michael L., Amy Fenollosa, Dan McGrath, Charles A. O'Reilly, and Adam Michael Kleinbaum. "Relevance and Rigor: Executive Education as a Lever in Shaping Practice and Research." Academy of Management Learning & Education 6, no. 3 (September 2007): 345–365.

    SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social Good

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    • 17 Jun 2017
    • Research & Ideas

    Amazon, Whole Foods Deal a Big Win for Consumers

    Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
    Keywords: by Jose Alvarez and Len Schlesinger; Retail
    • 07 Apr 2014
    • News

    Negotiation and All That Jazz

    • October 2005
    • Case

    Tad Piper and Piper Jaffray

    By: William W. George and Andrew N. McLean
    In 2005, Tad Piper reflects on the successful spin-off from US Bancorp of Piper Jaffray, the investment bank founded by his grandfather. Profiles the development of Piper Jaffray from a Midwestern brokerage house to a national, diversified financial services firm. In... View Details
    Keywords: Crisis Management; Leadership Style; Management Style; Leadership; Growth and Development Strategy; Financial Services Industry
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    George, William W., and Andrew N. McLean. "Tad Piper and Piper Jaffray." Harvard Business School Case 406-033, October 2005.
    • 04 Sep 2018
    • First Look

    New Research and Ideas, September 4, 2018

    poses to large corporations as well as the key activities the open innovation unit engages in to deal with them. In particular, it must manage relationships with various stakeholders to leverage the value of... View Details
    Keywords: Dina Gerdeman
    • November 2002 (Revised May 2003)
    • Case

    Education in Chile: A Venue for Individual, Business and Community Involvement

    Describes the alliance between a private businessman in Chile and a municipality to manage the local public education system. Describes the institution of a performance-based culture, including the use of management tools to align visions and incentives among key... View Details
    Keywords: Partners and Partnerships; Social Entrepreneurship; Social Issues; Education; Business and Community Relations; Education Industry; Chile
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    Barrett, Diana, Rafael Aguila, Mladen Koljatic, Monica Silva, and Alexandra de Royere. "Education in Chile: A Venue for Individual, Business and Community Involvement." Harvard Business School Case 303-078, November 2002. (Revised May 2003.)
    • 29 Aug 2020
    • News

    How technology enabled women’s rights, and changed the institution of marriage

    • April 2024
    • Article

    Fee Variation in Private Equity

    By: Juliane Begenau and Emil N. Siriwardane
    We study how investment fees vary within private-capital funds. Net-of-fee return clustering suggests that most funds have two tiers of fees, and we decompose differences across tiers into both management and performance-based fees. Managers of venture capital funds... View Details
    Keywords: Pension Funds; Fee Dispersion; Search And Negotiation Frictions; Private Equity; Investment Funds
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    Begenau, Juliane, and Emil N. Siriwardane. "Fee Variation in Private Equity." Journal of Finance 79, no. 2 (April 2024): 1199–1247.
    • 19 Sep 2011
    • News

    Bill Clinton and How to Use Convening Power

    • November 2012 (Revised January 2014)
    • Case

    The LEGO Group: Envisioning Risks in Asia (A)

    By: Anette Mikes and Dominique Hamel
    On January 1, 2012, the LEGO Group announced a major new initiative to enhance its market penetration in Asia. Later in the year, a cross-functional group of senior managers gathered at company headquarters to discuss the status of the Asian initiative and the risks... View Details
    Keywords: LEGO; Toy Industry; Fashion And Creative Industries; Organizational Structure; Risk Management; Supply Chain Management; Organizational Design; Entertainment and Recreation Industry; Denmark; Asia
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    Mikes, Anette, and Dominique Hamel. "The LEGO Group: Envisioning Risks in Asia (A)." Harvard Business School Case 113-054, November 2012. (Revised January 2014.)
    • July 1997
    • Case

    Technology Crisis and the Future of Agribusiness: Antibiotic Resistance in Humans and Animals

    By: Ray A. Goldberg and Juan Enriquez-Cabot
    Keywords: Agribusiness; Health Pandemics; Crisis Management; Agriculture and Agribusiness Industry
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    Goldberg, Ray A., and Juan Enriquez-Cabot. "Technology Crisis and the Future of Agribusiness: Antibiotic Resistance in Humans and Animals." Harvard Business School Case 598-024, July 1997.
    • December 1997 (Revised February 2000)
    • Case

    Hewlett Packard: Creating, Running, and Growing an Enduring Company

    By: H. Kent Bowen and Courtney Purrington
    Traces the development of Hewlett-Packard Co. from a small start-up company in 1938 to a world-class manufacturer of electronic instruments and computer products. Examines the challenges of starting and running a small company, including financing, human resources... View Details
    Keywords: Business or Company Management; Product Positioning; Business Growth and Maturation; Business Startups; Brands and Branding; Computer Industry; Electronics Industry
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    Bowen, H. Kent, and Courtney Purrington. "Hewlett Packard: Creating, Running, and Growing an Enduring Company." Harvard Business School Case 698-052, December 1997. (Revised February 2000.)
    • January 2010
    • Case

    Five and Six Dulles Station

    By: Arthur I Segel
    Cricket Real Estate Advisors needs to decide if they should invest in a proposed joint venture development with Buddy Holly & Associates. Holly is a successful northern Virginia office developer who plans to develop two buildings containing 232,750 rentable square... View Details
    Keywords: Valuation; Joint Ventures; Markets; Accounting Audits; International Finance; Agreements and Arrangements; Change; Strategic Planning; Management Analysis, Tools, and Techniques; Financial Management; Real Estate Industry
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    Segel, Arthur I. "Five and Six Dulles Station." Harvard Business School Case 210-047, January 2010.
    • April 2011
    • Case

    Felipe Calderón: Leading with Light and Power (A)

    By: J. Bruce Harreld and David Lane
    This sequence of cases explores how leaders get their team focused on framing, analyzing, and ultimately acting upon complex decisions. The A case provides an inside look as President of Mexico, Felipe Calderon, works with his cabinet ministers to decide how to... View Details
    Keywords: Crime and Corruption; Decisions; Public Sector; Leadership; Conflict and Resolution; Power and Influence; Urban Development; Welfare or Wellbeing
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    Harreld, J. Bruce, and David Lane. "Felipe Calderón: Leading with Light and Power (A)." Harvard Business School Case 811-024, April 2011.
    • April 1979 (Revised April 1986)
    • Case

    Mexico: Development Strategies and Performance

    By: James E. Austin
    Keywords: Developing Countries and Economies; Growth and Development Strategy; Mexico
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    Austin, James E. "Mexico: Development Strategies and Performance." Harvard Business School Case 379-173, April 1979. (Revised April 1986.)
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