Focusing On Customers - Publications - Faculty & Research

05 Feb 2025
Blog Post

Leadership with purpose: Redefining success and impact with Satpal Singh (SELP—India 4, 2019)

cutting-edge insights to drive change more effectively. What I didn’t expect was how profoundly the program would shift my approach to leadership and purpose. HBS taught me to think beyond processes and frameworks, focusing instead View Details

Keywords: All Industries

18 Feb 2021
Blog Post

SIPs in 2021

color), including EverlyWell founder Julia Cheek (MBA 2011), therapist and author Esther Perel, author Eric Reis, Tristan Walker of Walker & Co Brands, and Nina Vaca of Pinnacle Group. In a session focused View Details

03 Dec 2012
HBS Case

HBS Cases: Against the Grain

Rospil.info, coauthored with HBS professor Paul M. Healy and research associate Matthew Shaffer, focuses on the Russian anticorruption blogger Alexey Navalny, who advocates tech-savvy ways to expose and... View Details

Keywords: by Martha Lagace; Food & Beverage

18 Jul 2024
Blog Post

Building the Future: An HBS Alumna’s Journey in Sustainable Infrastructure Investment

infrastructure investing? It is important to develop a strong understanding of the infrastructure investing landscape and how the industry has evolved from a risk-return perspective. For current students focused View Details

12 Oct 1999
Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

their entrances more visible as people walked into a branch, the bank was able to substantially improve consumer acceptance. Lesson 4: Recognize That Customers' Response To Technology Varies. It is very difficult to create one View Details

Keywords: by Raymond Burke; Retail

21 Jun 2004
Research & Ideas

Racial Diversity Pays Off

the benefit of racial diversity alone, done right, pays off not just in a better company, but a more productive one. In new research that focuses specifically on racial diversity, Ely said they found... View Details

Keywords: by Martha Lagace

05 Feb 2008
First Look

First Look: February 5, 2008

partaking of many in strategy making. The paper contributes to theory by relating the current findings to the literature on the connection between commitment and performance and on the strategic management... View Details

Keywords: Martha Lagace

04 Oct 2016
Blog Post

Why We Recruit: CVS Health

prescriptions annually, and has supported 28 million patient visits through MinuteClinic since its inception. Ultimately, this one-of-a-kind, integrated business model is focused on creating superior value... View Details

Keywords: Health Care

19 Nov 2018
Sharpening Your Skills

E-Santa: Is Retail Ready for Digital Christmas?

carlballou Most industries are in major digital upheaval, but retail particularly seems in some kind of disruptive spin-cycle. As the retail season eneters its most crucial time of year, we take a deep breath to contemplate research from Harvard Business School View Details

Keywords: by Sean Silverthorne; Retail

January 2001
Case

Accrue Software, Inc.

In 2000, Accrue is one of three survivors of the initial consolidation of the Web traffic analysis software industry. However, entry from CRM software providers and consultants, as well as ASPs offering Web analysis services, has introduced new threats to Accrue. Newly... View Details

Keywords: Customer Value and Value Chain; Competitive Advantage; Software; Web Services Industry

Citation

Educators

Purchase

13 Sep 2011
First Look

First Look: September 13

of software-as-a-service apps for a wide range of business needs from customer management to human resources, while the portal service gives businesses the ability to manage all their apps in one place from... View Details

Keywords: Sean Silverthorne

12 Mar 2014
Lessons from the Classroom

Managing the Family Business: Firing the CEO

Editor's note: This is part of a series of occasional columns on managing the family business written by Senior Lecturer John A. Davis. In this article, Davis discusses when to make changes at the top. No View Details

13 Sep 2021
Research & Ideas

Science: The Unlikely Frontier for New Business Ideas

and greater novelty. Krieger and his colleagues detailed their findings in the working paper Standing on the Shoulders of Science, released in June. A changing R&D landscape Over the years, Krieger says, large firms have retreated... View Details

Keywords: by Avery Forman

14 May 2013
First Look

First Look: May 14

the impact of alternative policies governing the creation and use of digital information. This agenda focuses on the development of research to investigate the economics of digitization, to analyze the... View Details

Keywords: Sean Silverthorne

Career Coach

Phil Wong

Phil (Caltech ‘05, HBS ‘10) is currently the CFO and co-founder of Sevi Health, a healthcare startup on a mission to simplify primary care in the US. His role at Sevi focuses View Details

Keywords: Entrepreneurship; Corporate Finance; Financial Services (All); Investment Banking; Financial Services (All); Investment Management; Financial Services (All); Private Equity; Financial Services (All); Venture Capital; Financial Services (All); Health Care; Startup - Founder; Entrepreneurship

Career Coach

Doug Lester

a career. Coaching sessions with Doug can range from broadly conceptual, touching on issues related to meaning in work and life, to highly focused and tactical, including formulating effective networking... View Details

Keywords: Auto/Transportation/Logistics; Consumer Products; Education; Emerging Markets; Entertainment / Media; Entrepreneurship; Government; Health Care; Hospitality; Insurance; Publishing / Communications / Advertising; Real Estate; Retail; Social Enterprise; Technology

2019
Working Paper

Self-Interest: The Economist's Straitjacket

By: Robert Simons

This paper examines contemporary economic theories that focus on the design and management of business organizations. In the first part of the paper, a taxonomy is presented that describes the different types of economists interested in this subject—market economists,... View Details

Citation

SSRN

Read Now

19 Nov 2014
HBS Case

Marketing Marijuana

On Tuesday, the family of deceased musician and celebrated marijuana user Bob Marley announced what it claimed will be the first global cannabis brand, Marley Natural. Suddenly, marijuana is a growth industry—and increasingly, a legal... View Details

Keywords: by Michael Blanding; Food & Beverage

02 Oct 2000
Research & Ideas

The Dubious Logic of Global Megamergers

Think of Maytag and Lloyd's Bank; both companies have prospered by focusing on their home markets of the United States and Great Britain, respectively. Telefónica de España, a midsize telecommunications... View Details

Keywords: by Pankaj Ghemawat & Fariborz Ghadar

08 Jan 2019
First Look

New Research and Ideas, January 8, 2019

techniques to try to predict which deals he should offer to customers based on the purchasing behavior of those customers closest to them. Topics include supervised learning;... View Details

Keywords: Dina Gerdeman

Publications