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  • December 2014 (Revised February 2023)
  • Module Note

Legal Analysis: Customers

By: Lena G. Goldberg
This Note introduces the Module on Responsibilities to Customers taught in Leadership and Corporate Accountability, a required course in the Harvard Business School MBA program. The Note outlines the asymmetries inherent in the company-customer relationship and... View Details
Keywords: Customers; Corporate Accountability; Ethics; Legal Liability; Customer Relationship Management
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Goldberg, Lena G. "Legal Analysis: Customers." Harvard Business School Module Note 315-062, December 2014. (Revised February 2023.)
  • 13 Apr 2012
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  • 02 May 2012
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How to Make Your Team More Creative

  • 16 Dec 2014
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H-1B work visa full of uncertainties for immigrants

  • 28 Jan 2013
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3 Mistakes That Can Thwart a Great Idea

  • 30 Sep 2013
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What you may not be hearing about the ACA

  • 04 Apr 2013
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Lessons of a temporary city

  • 06 May 2013
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Crowdfunding tries to grow up

  • 13 Dec 2024
  • News

Know Your HBS Staff: Scott Moore

  • 20 Feb 2022
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Thanks to Remote Work, Many in Gen Z May Never Work in an Office. Will It Matter?

  • 28 Sep 2021
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TikTok Wants More Ad Dollars, and It Has a New Plan to Get Them

  • 23 Jun 2021
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What Makes TikTok Video Ads Tick?

  • 14 May 2021
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What Managers Are Telling Workers about Returning to the Office

  • 21 Mar 2021
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What Is a Sick Day When You’re Working from Home?

  • 26 Aug 2011
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Disney, Walton, Ford, Gates: Tales of When Legends Leave

  • 13 Aug 2020
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Medical Nonprofits Are Struggling during COVID-19. Harvard Group Offers a Survival Roadmap

  • 01 Jul 2020
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How to Build an ESG Portfolio – And Why You Should

  • 15 Jan 2020
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Why Doing the Easy Parts of Your To-Do List First Can Be a Bad Idea

  • 24 Aug 2018
  • News

Lenders Shunned Risky Personal Loans. Now They’re Competing for Them.

  • 05 Nov 2018
  • News

HBS Associate Professor Raffaella Sadun Wins National Science Foundation Grant

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