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  • June 2005 (Revised August 2010)
  • Case

Distrobot Systems, Inc.

By: William A. Sahlman
Distrobot is a start-up that has developed a new system for warehouse automation. The company is trying to raise money to finance the launch of the product. The founder must decide how much capital to raise, from whom, and on what terms. View Details
Keywords: Financing and Loans; Product Launch; Business Startups; Business Strategy; Service Industry; Service Industry
Citation
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Sahlman, William A. "Distrobot Systems, Inc." Harvard Business School Case 805-082, June 2005. (Revised August 2010.)
  • March 2005
  • Supplement

Anne Mulcahy: Leading Xerox through the Perfect Storm (B)

By: William W. George and Andrew N. McLean
Supplements the (A) case. View Details
Keywords: Financial Liquidity; Insolvency and Bankruptcy; Profit; Leadership Development; Personal Development and Career; Motivation and Incentives; Service Industry; Service Industry
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George, William W., and Andrew N. McLean. "Anne Mulcahy: Leading Xerox through the Perfect Storm (B)." Harvard Business School Supplement 405-065, March 2005.
  • September 2003 (Revised February 2010)
  • Teaching Note

Zipcar: Refining the Business Model (TN)

Teaching Note for (9-803-096), (9-806-717), and (9-806-718). View Details
Keywords: Service Industry; Service Industry
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Roberts, Michael J. "Zipcar: Refining the Business Model (TN)." Harvard Business School Teaching Note 804-060, September 2003. (Revised February 2010.)
  • August 2001 (Revised October 2001)
  • Case

What a Great Idea

By: Myra M. Hart and Susan Harmeling
Charles "Chic" Thompson has created a successful business as a professional speaker, consultant, and author of two books on creativity. He is challenged to institutionalize his knowledge and brand in an organization that will outlive his involvement. This case examines... View Details
Keywords: Knowledge Management; Entrepreneurship; Management Teams; Organizational Design; Technological Innovation; Technology Adoption; Service Industry; Service Industry
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Hart, Myra M., and Susan Harmeling. "What a Great Idea." Harvard Business School Case 802-030, August 2001. (Revised October 2001.)
  • September 2000 (Revised March 2001)
  • Teaching Note

Be Our Guest, Inc. TN

By: Dwight B. Crane
Teaching Note for (9-299-001). View Details
Keywords: Service Industry; Service Industry
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Crane, Dwight B. "Be Our Guest, Inc. TN." Harvard Business School Teaching Note 201-038, September 2000. (Revised March 2001.)
  • April 2000 (Revised July 2000)
  • Case

Family Feud (B): Andersen versus Andersen

By: Ashish Nanda
Arbitration proceedings have been initiated between Andersen Consulting and Arthur Andersen. The case details developments during 1999 and 2000, as the arbitration nears a decision. View Details
Keywords: Business Exit or Shutdown; Service Industry; Service Industry; United States
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Nanda, Ashish, and Scott D Landry. "Family Feud (B): Andersen versus Andersen." Harvard Business School Case 800-210, April 2000. (Revised July 2000.)
  • March 1999 (Revised July 1999)
  • Case

Crunch

By: Paul W. Marshall and Jeremy Dann
Entrepreneur Doug Levine runs a fitness company with an incredibly powerful brand. His company leverages the brand to expand, both in terms of facilities and lines of business. But he may need to make significant organizational changes in order to continue the growth. View Details
Keywords: Buildings and Facilities; Organizational Change and Adaptation; Expansion; Business Growth and Maturation; Business Startups; Brands and Branding; Service Industry; Service Industry
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Marshall, Paul W., and Jeremy Dann. "Crunch." Harvard Business School Case 899-233, March 1999. (Revised July 1999.)
  • September 1990
  • Case

Bain & Co., Inc.: Growing the Business

By: Michael Y. Yoshino
Raises management issues facing Bain & Co. in formulating its future global strategy and implementation of that strategy. View Details
Keywords: Global Strategy; Management; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Management Analysis, Tools, and Techniques; Strategy; Expansion; Service Industry; Service Industry
Citation
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Yoshino, Michael Y. "Bain & Co., Inc.: Growing the Business." Harvard Business School Case 391-069, September 1990.
  • 21 Nov 2012
  • Research & Ideas

What Health Care Managers Need to Know--and How to Teach Them

Global health care is entering its most challenging era, with increasing demand for services from consumers newly arrived in the middle class, under-served people, and rapidly aging populations, all the while dealing with the need to... View Details
Keywords: by Paul Guttry; Health; Education
  • 23 Jul 2007
  • Research & Ideas

HBS Cases: How Wikipedia Works (or Doesn’t)

maintained, the power of self-policing organizations, the question of whether the service is drifting from its core principles, and whether a Wikipedia-like concept can work in a business setting. (See related story below.) The Wisdom Of... View Details
Keywords: by Sean Silverthorne; Publishing
  • 19 Jun 2007
  • First Look

First Look: June 19, 2007

between two competing investments, which differ in size, maturity, and rate of return. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=207066 Lean at Wipro Technologies Harvard Business School Case 607-032 Wipro Technologies, a... View Details
Keywords: Martha Lagace
  • 21 Nov 2016
  • Research & Ideas

It Matters That Your CEO Doesn't Know Much About Sales

and gotten more efficient in manufacturing, operations, supply chains, and shared service initiatives. But the focus of productivity improvements is shifting, because the biggest opportunity for improvements at more firms is now on the... View Details
Keywords: by Michael Blanding
  • 20 Mar 2017
  • Book

Why Companies Are Placing Users at the Core of Their Innovation Strategies

software. It becomes, thirdly, a marketing mechanism, as well. You have 100, 1,000, or 10,000 people who are ready to take your product to market and evangelize for it. It’s helpful for companies and entrepreneurs to use as a mechanism to get their products and View Details
Keywords: by Dina Gerdeman
  • 19 Feb 2013
  • First Look

First Look: Feb. 19

the last decade, a variety of novel patent intermediaries have emerged. We discuss how several online platforms have started services for buying and selling patents but have failed to gain meaningful traction. And new intermediaries that... View Details
Keywords: Sean Silverthorne
  • 10 Nov 2011
  • HBS Case

HBS Cases: Making Lincoln Center Cool Again

unrestricted funds. Improved visitor services. Renovation of the David Rubenstein Atrium/Visitor Services became the central launch point for all information about the center and its 10 organizations. It now houses a 42-foot-wide media... View Details
Keywords: by Kim Girard; Entertainment & Recreation
  • 28 Jun 2011
  • First Look

First Look: June 28

Thomas R. Eisenmann and Michael PaoHarvard Business School Case 811-065 Dropbox is a venture-backed Silicon valley startup, founded in 2006, that provides online storage and backup services to millions of customers using a... View Details
Keywords: Sean Silverthorne
  • 05 Jul 2006
  • First Look

First Look: July 5, 2006

case:http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=206078 Southern States Communications 806-170 Managers receiving letters claiming that their products or services violate the intellectual property... View Details
Keywords: Sean Silverthorne
  • 06 Oct 2003
  • Research & Ideas

The Growth of the Social Enterprise

with very specific practices and identifiable cultures. For example, City Year, the national youth service organization, has programs in fourteen cities across the country. Its founders made a strategic decision from the start to spread a... View Details
Keywords: by Carla Tishler
  • 03 Mar 2003
  • Research & Ideas

The Ingredients of a Deal Disaster

supplier—they may stress the importance of many dimensions of cooperation, the mutual need for service and quality, and the long-term time horizon of the joint effort. Yet the retail buyer, for instance—mainly compensated on the basis of... View Details
Keywords: by Ron S. Fortgang, David A. Lax & James K. Sebenius
  • 29 May 2001
  • Research & Ideas

Race Does Matter in Mentoring

and design assignments. The education facilitated his transition into management when he was finally promoted two years later. Once in middle management, Williams's career took off; he was charged with coordinating the engineering, manufacturing, and field View Details
Keywords: by David A. Thomas
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