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Show Results For
- All HBS Web
(10,234)
- People (28)
- News (2,538)
- Research (5,802)
- Events (71)
- Multimedia (101)
- Faculty Publications (3,949)
- 20 Sep 2012
- Research & Ideas
US Competitiveness at Risk
results of choices we made. GE Healthcare employees assemble magnetic-resonance imaging machines in Beijing. In 2011, the highly global company moved its x-ray unit headquarters staff to China-a major, rapidly growing market. Q: The US today seems to have trouble View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
- 04 Jun 2012
- Research & Ideas
The Business of Life
inside a family, he says, because it depends on "bribing" them every time you want them to do something—whether it's making their beds or just being nice to each other. Rather, he advocates psychologist Frederick Herzberg's Two-factor... View Details
Keywords: by Carmen Nobel
- 01 Jul 2008
- First Look
First Look: July 1, 2008
the customer knowledge gained from conducting market research at the front end of NPD affects which of these opportunities the firm should pursue. Pitfalls in analyzing the customer data are described, along... View Details
Keywords: Martha Lagace
- 29 Nov 2018
- Blog Post
"There's No Substitute for Finding the Right Role": James Correa, MBA 2015
substitute for finding the right role: what you want, what you're good at, what meets customer needs. I found it. In nine months I have gone from launching one market to managing four," James says.... View Details
- 09 Aug 2013
- Research & Ideas
Read All About It: Digital CEO Buys Traditional Media!
analysis—all available anywhere, anytime, on any device. In its absence, entrepreneurs would be lining up to launch such a "curated" edition of world news. And if that edition could be customized... View Details
- 08 Sep 2011
- What Do You Think?
What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?
the company's success: Its product development relies less on finding out what customers want than it does on what its employees think would be "cool." Its strategy... View Details
- March 2006
- Background Note
Customer-Introduced Variability in Service Operations
By: Frances X. Frei
Presents a typology of customer-introduced variability and offers guidance on how to manage each type. Central to the ideas developed is how to mitigate the effects of the apparent trade-off between reducing variability and diminishing the service experience or... View Details
Frei, Frances X. "Customer-Introduced Variability in Service Operations." Harvard Business School Background Note 606-063, March 2006.
- November 1993 (Revised November 1994)
- Case
Molding the Impossible: the NYPRO/Vistakon Disposable Contact Lens Project
By: Clayton M. Christensen
NYPRO, Inc., one of the world's leading manufacturers of plastic injection-molded products, is asked by the Vistakon Division of Johnson & Johnson to manufacture molds that Vistakon will use to produce disposable contact lenses. The required dimensional tolerances for... View Details
Keywords: Customer Relationship Management; Engineering; Management Practices and Processes; Product Development; Production; Groups and Teams; Manufacturing Industry; Medical Devices and Supplies Industry
Christensen, Clayton M. "Molding the Impossible: the NYPRO/Vistakon Disposable Contact Lens Project." Harvard Business School Case 694-062, November 1993. (Revised November 1994.)
- 08 Jul 2021
- Blog Post
Catching the Entrepreneurship Bug at HBS
Before coming to HBS, I thought of entrepreneurship as a solo endeavor – something you take on only if you have a newsworthy idea, unshakeable self-confidence, and a closet full of black turtlenecks. In my time in consulting and then at a... View Details
- 13 Mar 2014
- Research & Ideas
Can We Get To Where We Need To Go?
those who care about the renewed, continued competitiveness of the United States," he told attendees who gathered recently at the national summit held at HBS, America on the Move: Transportation and Infrastructure for the 21st... View Details
- 31 Jul 2006
- Research & Ideas
When Not to Trust Your Gut
contrast, the typical negotiator adopts an outsider lens when removed or detached from a particular situation; the outsider uses rational, System 2 thinking. The insider focuses only on the current... View Details
Keywords: by Max H. Bazerman & Deepak Malhotra
- 29 May 2001
- Research & Ideas
Race Does Matter in Mentoring
James, a minority electrical engineer at the same company as Stephen Williams. While Williams was focused on engineering and design early in his career, James was motivated more by the prospect of getting... View Details
Keywords: by David A. Thomas
- 10 Mar 2020
- Research & Ideas
The Little Understood Problem Confronting Diverse Workplaces
at an urban charter school, where over 95 percent of the 500 students were minorities and more than 75 percent were low-income. They focused their attention on tutors—the employees with the closest and most... View Details
Keywords: by Julia Hanna
- Research Summary
Overview
The overarching goal of my research is to produce works that are influential and informative to both academics and practitioners in the field of operations management. To accomplish this, I collaborate with industry partners who provide knowledge about their field,... View Details
- 05 Apr 2004
- What Do You Think?
Should We Brace Ourselves for Another Era of M&A Value Destruction?
approach an acquisition like a conquering hoard, focusing on the numbers while remaining insensitive to the qualities and needs of the human resources being acquired. Carey and Ogden set out to examine the... View Details
Keywords: by James Heskett
- 24 Apr 2013
- Research & Ideas
Who Sets Your Benchmarks?
wasn't really sure what I would like. As a result, I gravitated toward those jobs that everyone else seemed to want. If everybody else wanted certain jobs, I thought, they must be worth pursuing. Once I was actually in a job, I focused... View Details
- 27 Sep 2018
- Working Paper Summaries
Large-Scale Demand Estimation with Search Data
- 17 Aug 2010
- First Look
First Look: August 17
be driven by market mispricing to undertake activity in a highly cyclical manner, accelerating activity during periods when securities can be readily sold to other parties. While financial economists have largely focused View Details
Keywords: Martha Lagace
- December 2000
- Case
Friona Industries, L.P.
By: Ray A. Goldberg, Carin-Isabel Knoop and Cate Reavis
As the food industry becomes more sophisticated, and as genomics and other factors provide for quality control from the producers to the consumers in the food chain, the beef industry has been one of the last commodity systems to organize the vertical systems to... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Food; Management Systems; Supply and Industry; Performance Consistency; Quality; Partners and Partnerships; Food and Beverage Industry; Retail Industry
Goldberg, Ray A., Carin-Isabel Knoop, and Cate Reavis. "Friona Industries, L.P." Harvard Business School Case 901-009, December 2000.
- 28 Apr 2014
- Research & Ideas
Football Stars Debate ‘The Social Capital of the Savvy Athlete’
Association and an MBA candidate in the class of 2015 at Harvard Business School. The event was moderated by Anita Elberse, the Lincoln Filene Professor of Business Administration at Harvard Business School, whose research focuses View Details