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Show Results For
- All HBS Web
(11,975)
- People (51)
- News (3,413)
- Research (6,412)
- Events (24)
- Multimedia (86)
- Faculty Publications (4,959)
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- 02 May 2011
- Research & Ideas
Casino Payoff: Hands-Off Management Works Best
the "comp," or complimentary benefit, which can include a free dinner at a hotel restaurant, reduced-priced tickets and good seats to a show, or even free lodging in deluxe accommodations. In short, casino hosts are the ultimate customer View Details
- 22 Feb 2010
- Research & Ideas
Manager Visibility No Guarantee of Fixing Problems
but eventually add up to real trouble. "In complex services like health care, there are many opportunities for systems to fail because of the multiple interactions and hand-offs between people of different disciplines. It is more... View Details
- 22 Apr 2002
- Research & Ideas
Work, Family, Private Life: Why Not All Three?
nonprofit organizations. Hart, who is also co-head of the entrepreneurship and service management faculty unit at HBS, said that reflection on a balance between work and personal goals can never start too soon. In terms of role models,... View Details
Keywords: by Martha Lagace
- 19 Nov 2001
- Research & Ideas
Wrapping Your Alliances In a World Wide Web
different ordering and return procedures and system interfaces to each distributor and direct manufacturer with whom they trade, causing them to spend valuable resources in back-office operations (50 percent by some estimates), which they could otherwise use to make... View Details
Keywords: by Andrew McAfee
- 24 Jul 2000
- Research & Ideas
Linking the Globe: The Role of Media and Communications
information, the provision of information, the sale of information." This juncture, added Spar, raises several key questions: Is selling information different from selling other kinds of goods and services and, if so, how? Is selling... View Details
- 10 Jul 2000
- Research & Ideas
The State of the Markets
and help provide a variety of services for a wide range of customers. "There is a direct relationship," he said, "between technological development and the liquidity of markets. We are all involved in generating more... View Details
Keywords: by James E. Aisner
- 01 Feb 2000
- Research & Ideas
Keeping Track: Performance Measurement, Control & Strategy
and more companies have adopted a service management view of the world, which means being locally responsive to customers. As a result, firms have to decentralize and encourage their frontline employees to make decisions on their own. To... View Details
Keywords: Re: Robert Simons
- 23 Oct 2012
- First Look
First Look: October 23
(forthcoming) Abstract Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but... View Details
Keywords: Sean Silverthorne
- 17 Apr 2013
- Research Event
Conference Challenges Gender Conventions
responsible for the advancement of women in their professional service firms discussed what they saw happening in their day-to-day roles as promoters of women within their organizations. PricewaterhouseCoopers' Jennifer Allyn said her... View Details
Keywords: by Maggie Starvish
- 18 May 2010
- First Look
First Look: May 18
role of the American Economic Association (AEA) in the market and focuses in particular on two mechanisms adopted in recent years at the suggestion of our committee. First, job market applicants now have a signaling service to send an... View Details
Keywords: Martha Lagace
- 11 Sep 2007
- First Look
First Look: September 11, 2007
(A) Harvard Business School Case 407-106 Marie Trellu-Kane is trying to decide how Unis-Cite should respond to French President Jacques Chirac's announcement in 2005 of a new national voluntary civil service program. Since 1994,... View Details
Keywords: Martha Lagace
- 27 Jun 2017
- First Look
First Look at New Research and Ideas, June 27
cash for electronic value and vice versa, forming the backbone of an emerging electronic currency ecosystem that has potential to connect millions of poor and “unbanked" people to the formal financial system. Unfortunately, low service... View Details
Keywords: Sean Silverthorne
- 25 Sep 2012
- First Look
First Look: September 25
that while INRIX's industry-leading technology platform and customized services had set the firm apart, large location-based services companies could more easily enter the sector, posing a significant... View Details
Keywords: Sean Silverthorne
- 16 Nov 2010
- First Look
First Look: November 16, 2010
had suggested—and if so, who should be charged how much and for what? Could YouTube charge users for downloading content, a model it was now beginning to test? Or would it be better for the online video giant to continue to pursue an advertising model, but perhaps... View Details
Keywords: Sean Silverthorne
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
Harvard Business School, where he teaches courses in supply chain management, service operations, and the investor's perspective on operations to MBA students and executive education participants. Fisher, the UPS Professor of Operations... View Details
- 09 Jan 2006
- Research & Ideas
Rebuilding Commercial Real Estate
the best market data. But not anymore, says Dubrowski. Overpricing, not overbuilding, is the market's biggest problem. Today, his twenty-two-person firm pays upward of $400,000 a year for subscription data services, the same services that... View Details
- 11 Mar 2014
- First Look
First Look: March 11
consumers large discounts when they prepay for participating firms' goods and services. Within a model of repeat experience good purchase, we examine two mechanisms by which a discount voucher service can benefit affiliated firms: price... View Details
Keywords: Sean Silverthorne
- 07 Aug 2012
- First Look
First Look: August 7
http://www.hbs.edu/research/pdf/13-007.pdf Cases & Course MaterialsChina Risk Finance: Riding the Wave of China's Financial Services Industry Regina M. Abrami, Matthew Shaffer, and Weiqi ZhangHarvard Business School Case 912-417... View Details
Keywords: Sean Silverthorne
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
the existing 3PL may not be able to scale with Chewy’s projected growth or maintain the company’s performance standards for service quality and fulfillment. While Cohen is convinced that achieving scale is essential to making the business... View Details
Keywords: Dina Gerdeman
- 08 Feb 2011
- First Look
First Look: Feb. 8
http://www.pearsonhighered.com/educator/product/Cost-Accounting/9780132109178.page Mixed Source Authors:Ramon Casadesus-Masanell and Gaston Llanes Publication:Management Science (forthcoming) Abstract We study competitive interaction between a profit-maximizing firm... View Details
Keywords: Sean Silverthorne