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Show Results For
- All HBS Web
(11,690)
- People (51)
- News (3,431)
- Research (6,526)
- Events (24)
- Multimedia (86)
- Faculty Publications (5,053)
- 01 Dec 2003
- News
Business Answers the Call
Despite increased attention to public education in recent years, today’s schools are still not producing graduates equipped to meet the demands of the 21st-century economy, many business leaders contend. Most Americans seem to agree. Although they generally approve of... View Details
- Career Coach
Cindy Horowitz
has held include strategic planning, M&A, financial planning & analysis, and investor relations, leading to CFO of a NYSE company. Cindy also enjoys helping students gain better understanding of financial careers both in corporations and financial View Details
- December 2024 (Revised March 2025)
- Case
Strategy and CEO Succession at Starbucks
By: Krishna G. Palepu and David Lane
On August 13, 2024, Starbucks announced that Laxman Narasimhan who was appointed as the CEO only in September 2023, was stepping down as CEO and board director “with immediate effect.” Laxman would be replaced on September 9 by Brian Niccol, CEO since 2018 of Chipotle... View Details
Keywords: Strategy; Corporate Governance; Leadership; Management Succession; Cost Management; Labor Unions; Working Conditions; Order Taking and Fulfillment; Service Operations; Investment Activism; Governing and Advisory Boards; Resignation and Termination; Food and Beverage Industry; United States
Palepu, Krishna G., and David Lane. "Strategy and CEO Succession at Starbucks." Harvard Business School Case 125-040, December 2024. (Revised March 2025.)
- 25 Jun 2014
- News
An International Perspective
School “opened my eyes to a whole new spectrum of opportunities” in the field of financing and building entrepreneurial energy services companies. His most recent focus as managing director at Houston-based SCF Partners is the development... View Details
- 01 Jun 2010
- News
Noted & Quoted
“You are kidding me. I went to Harvard Business School. I’m the reason the microwave tray rotates.” — Actor ALEC BALDWIN as Jack Donaghy, 30 Rock, from the episode “Don Geiss, America and Hope.” “Women are using (an MBA) not only for finance but also to work in... View Details
- 10 Jan 2012
- News
The Tender Taxman
- 29 Mar 2016
- First Look
March 29, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W.,... View Details
Keywords: Sean Silverthorne
- 14 May 2013
- First Look
First Look: May 14
Abstract—To set inventory service levels, firms must understand how changes in service level affect customer demand. While the effects of service level changes have been... View Details
Keywords: Sean Silverthorne
- 01 Dec 2012
- News
50 Years & Counting
initiatives. Recently, McGinn has taken a nuanced look at evidence that women in professional service organizations are more likely to be promoted when the firm's leadership includes significant numbers of women. Her analysis of five... View Details
- 17 Sep 2020
- News
HBS Goes Back To School
2022), which offers guidance for students, staff, and faculty during re-entry—including details on community policies, information on campus access protocols, and a list of FAQs. AUGUST 21 In reaction to the pandemic and the resulting guidelines, HBS dining View Details
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
recruits by five to 10 months. McKinsey, for example, has laid off both non-client and client service staff, and for the first time in its history, has offered buyouts to hundreds of senior associates. Meanwhile, public consulting firm... View Details
- 02 Dec 2010
- News
Ten Rules for Entrepreneurs
start by choosing the product they want to make or the service they want to provide and then try to convince the market to buy it. It makes more sense to start a business the other way around: Identify what the market needs first, and... View Details
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
not born but made. In a book dense with epiphanies, the most galvanizing one may be that the power to lead courageously resides in each of us. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53588 forthcoming Journal of View Details
Keywords: Sean Silverthorne
- Web
Online Transforming Customer Experiences Course | HBS Online
starts July 30th Enroll Now Gain a systematic approach for delivering standout services and experiences that provide a competitive edge and build customer loyalty. 4 weeks 5-6 hours per week 4 modules Self-Paced This course earns you a... View Details
- January 1989 (Revised March 1995)
- Case
Du Pont Freon Products Division (A)
In 1988, the Du Pont Co. is abruptly confronted with solid scientific evidence that chlorofluorocarbons are destroying the earth's ozone shield. Du Pont, with its Freon brand product line serving markets for foam insulation, electronics solvents, and especially... View Details
Keywords: Business Divisions; Policy; Management; Brands and Branding; Production; Service Operations; Natural Environment; Competition; Corporate Strategy; Environmental Sustainability
Vietor, Richard H.K., and Forest L. Reinhardt. "Du Pont Freon Products Division (A)." Harvard Business School Case 389-111, January 1989. (Revised March 1995.)
- 01 Jun 2005
- News
Read This and Write
Internet development services firm, publishes an annual short-story review, sponsors a short-story competition, and organizes theatrical performances adapted from stories. “Our goal is to create a friendly, nonthreatening forum that will... View Details
- Portrait Project
Rosita Najmi
family and my faith that I have learned the significance of leading a life of sacrifice and service to others. My mother left her native Iran and escaped the terror of religious persecution for us, her four children. She knew that... View Details
- Web
Additional Harvard Funding | MBA
financial aid. George Leadership Fellowship Open to HBS students in the third year of the joint degree program with Harvard Kennedy School (HKS), the fellowship reflects the foundation's commitment to enhancing public service by investing... View Details
- 09 Mar 2021
- News
Bridging the Gap
limited student access to technology, and lack of family support and essential services all have had an impact on the world’s children and those who are trying to teach them. The pandemic has laid bare and even exacerbated inequities in... View Details
- 01 Mar 2017
- News
A Healthy Profit
Quelch. New energy efficiency initiatives also saw their greenhouse gas footprint drop by 19 percent between 2005 and 2012. COMMUNITY HEALTH “Royal Caribbean donates a lot of used furniture and household goods in the ports where they call,” says Quelch. “They’ll also... View Details
Keywords: Dan Morrell