Publications

Find at Harvard

July 2003 (Revised December 2003)
Case

Mitchells/Richards

By: Amy C. Edmondson and Corey B. Hajim

Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and high-touch customer service. A family-run business, Mitchells has built its success with a customer service strategy know internally as "hugging." The term is... View Details

Keywords: Information Technology; Expansion; Family Business; Attitudes; Organizational Culture; Luxury; Customer Focus and Relationships; Retail Industry

02 Apr 2015
Research & Ideas

Digital Initiative Summit: Who Has the Power in the Music Industry?

the CEO and founder of BandPage, an online service that allows musicians to post information and connect with fans. Their conversation touched on power dynamics, as-yet-untapped areas for future... View Details

Keywords: Re: Felix Oberholzer-Gee; Music

February 2022
Case

CityScore: Big Data Comes to Boston

By: Boris Groysberg and Sarah L. Abbott

In 2016, Martin “Marty” Walsh, the Mayor of Boston, introduced CityScore, a data dashboard that measured the city’s progress across a range of metrics. The dashboard was updated daily and publicly available. The mayor frequently discussed the CityScore targets in... View Details

Keywords: Analytics and Data Science; Government Administration; Leadership; Transformation; City; Measurement and Metrics; Public Administration Industry; Boston; United States

17 May 2021
News

Leading The Vaccinated Workforce: How To Adapt To The Top-3 ‘New Normal’ Trends

16 Jan 2019
News

New Research from HBS Prof: Growing Caregiving Crisis Hurting Firm Profitability, Employee Productivity

Web

Technology & Operations Management - Doctoral

Technology & Operations Management The doctoral program in Technology & Operations Management prepares students to conduct important research on a broad range of issues in operations and innovation. Students in the Technology & Operations... View Details

October 1992 (Revised August 2005)
Background Note

Estate Freeze

By: Henry B. Reiling

The so called estate freeze is a classic estate planning and recapitalization practice. It seeks to reconcile the multiple human and business considerations associated with transferring operating control and the future increases in the value of a family dominated... View Details

Keywords: Personal Finance; Governing Rules, Regulations, and Reforms; Laws and Statutes; Financial Services Industry; United States

2019
Presentation

On Power, Ambiguity, and Mentoring in the Workplace

Web

About the Program - Summer Venture in Management

church, or soccer team. Examples of leadership and impact in or outside of the college campus environment include, but are not limited to: Serving in student government positions Leading a student... View Details

19 Jun 2013
Research & Ideas

Analyzing Institutions to Solve Big Problems

understandable does not do anything to destroy the underlying rigor." Wrapping up the conference was a panel discussion on the future of institutional analysis featuring Patricia Thornton View Details

Keywords: by Carmen Nobel & Anna Secino

Web

Strategy - Doctoral

their particular interests, such as qualitative analysis, designing effective fieldwork, and analysis of survey data. Students in the Strategy doctoral program work closely with faculty in the Strategy Unit.... View Details

February 2024 (Revised February 2025)
Case

Doing Business in Ho Chi Minh City, Vietnam

By: Karen G. Mills, Allison H. Mnookin, Leonard A. Schlesinger, Shu Lin, Julianne Bliss and Morgane Herculano

Le Thi Thu Thuy, Vice Chairwoman of Vingroup, the largest private conglomerate in Vietnam, and Global CEO of VinFast, Vingroup’s automotive subsidiary established in 2017, was contemplating VinFast’s future strategy. Domestically, the EV market in Vietnam was in its... View Details

Keywords: Growth and Development Strategy; Business Conglomerates; Global Strategy; Emerging Markets; Business Strategy; Infrastructure; Competition; Auto Industry; Viet Nam