customer relationship management - Publications - Faculty & Research

This case is designed to support a lively discussion about the relative merits of shareholder vs. stakeholder perspectives in the context of a company that provides a vital public service that has important environmental implications. The 2007 purchase of TXU, the... View Details

Keywords: Leveraged Buyouts; Transformation; Insolvency and Bankruptcy; Environmental Sustainability; Business and Shareholder Relations; Business and Stakeholder Relations; Energy Generation; Utilities Industry; Energy Industry; Texas

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1997
Book

The Differentiated Network: Organizations Knowledge Flows in Multinational Corporations

By: N. Nohria and S. Ghoshal

Keywords: Networks; Organizations; Knowledge; Multinational Firms and Management

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January 2025
Case

Shifting Winds: DEI in Corporate America

By: Clayton S. Rose, Maisie Wiltshire-Gordon and David Lane

In the 2020s, intense and conflicting social and political pressures challenged organizational leaders around the world. Prominent among these were powerful competing views on workplace diversity, equity, and inclusion programs (DEI) in the United States. Public... View Details

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01 Jun 2025
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Alumni and Faculty Books

Edited by Margie Kelley Unlocking Innovation: A Leader's Guide to Turning Bold Ideas Into Tangible Results By Robyn Bolton (MBA 2005) Page Two Press Only 1 in every 50,000 incubated ideas reaches $1 million in sales. If you ask most corporate executives why their... View Details

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Judging | New Venture Competition

become the next big idea with significant economic impact. Companies may also have a social mission but are primarily focused on building high-growth profit-oriented businesses. Semifinal & Finals Semifinal and Finals Judges are Managing... View Details

11 Mar 2014
First Look

First Look: March 11

Publications August 2013 MIT Sloan Management Review The Surprising Benefits of Nonconformity By: Bellezza, Silvia, Francesca Gino, and Anat Keinan Abstract—This research demonstrates that, under certain circumstances, people wearing... View Details

Keywords: Sean Silverthorne

31 May 2017
Sharpening Your Skills

10 Harvard Business School Research Stories That Will Make Your Mouth Water

Starbucks Reinvented Nancy Koehn's case study on the rebirth of Starbucks under Howard Schultz "distills 20 years of [her] thinking about the most important lessons of strategy, leadership, and managing in turbulence." How... View Details

Keywords: by Sean Silverthorne; Food & Beverage

01 Jun 2012
News

Think Locally, Act Globally

Issue Focus: The Global Manager Mittal Issue Focus: The Global Manager Around the World They Call Him Mr. China Bringing Global Back Home In 1976, in India’s Punjab region, 18-year-old Sunil Bharti Mittal... View Details

Keywords: Garry Emmons; Telecommunications; Information

July 2021 (Revised August 2021)
Supplement

Airbnb Emerges from the Pandemic: Lessons for Stakeholder Governance (B)

By: Benjamin C. Esty and Allison M. Ciechanover

As the COVID pandemic spread in early 2020, global travel ground to a halt. For Airbnb, the San Francisco-based platform for renting accommodations, the impact was both swift and severe as revenues plummeted more than 70% over the prior year. Responding to the sudden... View Details

Keywords: Business and Stakeholder Relations; Corporate Governance; Crisis Management; Leadership; Two-Sided Platforms; Corporate Social Responsibility and Impact; Mission and Purpose; Value Creation; Decision Making; Goals and Objectives; Travel Industry; Tourism Industry; Service Industry; United States

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18 Sep 2007
First Look

First Look: September 18, 2007

managing relationships with audiences and advertisers. Provides unique insights into the launch of a network—a rare enterprise—and the associated marketing and branding campaign. Also contains rich... View Details

Keywords: Martha Lagace

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Print View - Course Catalog

propositions that reflect and leverage the zeitgeist. Iconic brands are toppled everyday by young upstarts telling new types of stories in authentic ways. Firms are aggressively buying consumers’ brand loyalty at the same time they are firing their customers. View Details

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Health Plans - Institute For Strategy And Competitiveness

selecting excellent providers based on data Create relationships to increase the volume of care delivered by or affiliated with centers of excellence Assemble, analyze, manage members’ total medical records... View Details

01 May 2013
News

Lynn Thoman, MBA 1979

For Lynn Thoman, co-president of the Leon Lowenstein Foundation and managing partner of Corporate Perspectives, choosing an MBA program was easy. “Harvard Business School was the only one I applied to,” she says. “I was attracted by the... View Details

August 1999
Case

Leaving

By: David A. Thomas

A company supervisor listens to an employee, an African American woman, announce she is leaving the company and tries to understand the situation. View Details

Keywords: Resignation and Termination; Retention; Race; Behavior; Diversity; Interpersonal Communication; Labor and Management Relations

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November 2005 (Revised December 2006)
Case

Jeanette Clough at Mount Auburn Hospital

Jeanette Clough, the CEO of Mt. Auburn Hospital, successfully leads a turnaround for the struggling local hospital. When she assumed leadership of Mt. Auburn in 1998, the hospital had recently suffered a $10 million loss. During her first six months, several members of... View Details

Keywords: Organizational Change and Adaptation; Change Management; Leading Change; Expansion; Health Care and Treatment; Business and Community Relations; Health Industry; Cambridge

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