Service - Publications - Faculty & Research

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Supply Chain Management - Course Catalog

(e.g., operations, marketing, finance) in firms that make, sell and/or distribute physical products, or in organizations (e.g., consulting firms, investment banks, private equity firms, software providers, transportation providers) that analyze, invest in, and/or offer... View Details

01 Dec 2020
News

Find Your Maximum Sustainable Goodness

and map those across organizations and interests. Venture outside your tribe. Giving time or money in service of those who share a common trait or identity with us—whether religion, ethnicity, nationality, or even alumni status—can... View Details

01 Apr 2001
News

K.O. Chia: The Voice of Experience

the telecom services company’s Asia-Pacific operations from scratch. After six years running nonstop at full speed, he took a break to figure out “what I needed to do for the rest of my life.” When he was approached by Walden, he decided... View Details

Keywords: Alejandro Reyes; Hewlitt-Packard; Apple; Finance; Telecommunications; Information

Portrait Project

Mora Segal

opportunities as they presented themselves, like participating in two presidential campaigns and starting a magazine for high school athletes. NOW's 1980 poster-girl for dreams has long since grown up, but she has yet to figure out what she wants to be. I may still... View Details

01 Jun 2000
News

Slam Dunk

Good news for basketball fanatics: Your obsession is only going to get worse, thanks to Scott O'Neil (MBA '98), president of HoopsTV.com, an Internet start-up based in Paoli, Pennsylvania. According to the Dow Jones News Service (March 9,... View Details

01 May 2013
News

Dhruv Agarwala, MBA 2002

real-estate marketing service headquartered in New Delhi. In appreciation of the part HBS has played in his life as well as his ties to India, Agarwala designated his 10th Reunion gift in 2012 to support the School’s India Research Center... View Details

01 Mar 2004
News

A Woman in the House

Davis, a Democrat, has never held public office, she is not new to state governance, having led the state’s budget and family and social services agencies. “I accept my new responsibilities gladly and wholeheartedly,” said Davis, who... View Details

Keywords: Executive, Legislative, and Other General Government Support; Government

18 Oct 2011
First Look

First Look: October 18

PublicationsOptimizing Organic Waste to Energy Operations Authors:Bariş Ata, Deishin Lee, and Mustafa H. Tongarlak Publication:Manufacturing and Service Operations Management (forthcoming) Abstract A waste-to-energy firm that recycles... View Details

Keywords: Sean Silverthorne

Web

2.16 Field Global Capstone (CAP) | MBA

with a Global Partner (GP) company with a product or service challenge for students to address. The course culminates in a one-week immersion at the company’s location during which students meet with their GP and local consumers. The... View Details

01 Jun 2007
News

Delta’s Flight from Bankruptcy

domestic flights and added service to seventy international destinations in the last fifteen months. Whitehurst said that the company’s future growth will center on Asia, Africa, and the Middle East. “It’s easy to move the metal around... View Details

Keywords: Air Transportation; Transportation

March 2002 (Revised March 2004)
Case

Metalcraft Supplier Scorecard

By: Susan L. Kulp, V.G. Narayanan and Ronald L. Verkleeren

An automotive components company uses a supplier scorecard to make sourcing decisions and review its supplier performance. View Details

Keywords: Supply Chain Management; Quality; Performance Evaluation; Decision Making; Service Operations; Motivation and Incentives; Supply and Industry; Manufacturing Industry; Auto Industry

Citation

Educators

Purchase

01 Sep 2003
News

These Are the Good Old Days

Selectric typewriter. But soon desktop computers were introduced, and they revolutionized the way business was done, helping the economy evolve from a manufacturing base to one driven by services and information. The Information Age had... View Details

Keywords: Susan Young; Educational Services; Educational Services

Web

Apostille & Certification Support | MBA

Apostille & Certification Support The Secretary of the Commonwealth of Massachusetts is the only authorized body that can issue an Apostille/Certification . In support of this process, diplomas, transcripts, and certificates of attendance can be notarized by MBA... View Details

Web

4.2 Use of Harvard Name & Logo | MBA

marketing and merchandise is found on the MBA Clubs website (login required) . HBS students may not endorse donated products and services or organizations providing support for an event. Companies working with student organizations may... View Details

Web

Negotiation and Diplomacy - Course Catalog

their objectives? How do global and business leaders most effectively overcome daunting barriers to a desired agreements? In service of these objectives, the course will draw on case studies of some of recent history’s greatest... View Details

26 Apr 2016
First Look

April 26

April 2016 Review of Economic Studies Landing the First Job: The Value of Intermediaries in Online Hiring By: Stanton, Christopher, and Catherine Thomas Abstract—Online markets for remote labor services allow workers and firms to contract... View Details

Keywords: Sean Silverthorne

02 Oct 2000
Research & Ideas

Networked Incubators: Hothouses of the New Economy

Business incubators are a booming industry. Offering office space, funding, and basic services to start-ups, these organizations have become the hottest way to nurture and grow fledgling businesses. But are incubators a fleeting... View Details

Keywords: by Morten T. Hansen, Henry W. Chesbrough, Nitin Nohria & Donald N. Sull

17 Aug 2022
News

To Serve and Protect the Markets

life-changing. HBS made my entire experience.” Jones’s career took off after earning a doctorate degree in law along with her MBA. She worked in both private law firms and in public service roles, at one time clerking for New York federal... View Details

Keywords: Margie Kelley

15 Mar 2021
Blog Post

Be Unapologetically Yourself: Interview with Singer-Songwriter and Banking Strategist Andrea Mendoza

consulting) but Mendoza has embraced the surprise factor and learned to be unapologetically herself. What that looks like is a financial services professional, a strategic leader, and a performer all wrapped into one multidimensional... View Details

07 Oct 2019
Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

customer experience faces cutbacks, what services get chopped? Fix This! Why is it so Painful to Buy a New Car? Car-buying sends shivers up the backbones of American consumers, so why hasn’t the industry stepped up to create a better... View Details

Keywords: by Sean Silverthorne; Retail; Air Transportation

Publications