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  • 2018
  • Working Paper

Executive Development Programs Enter the Digital Matrix: I. Disrupting the Demand Landscape

By: Das Narayandas and Mihnea C. Moldoveanu
Executive development programs have entered a period of disruption catalyzed by the digitalization of content, connectivity, and communication and are driven by renewed demand for high-level executive and managerial skills. Unlike other segments of higher education,... View Details
Keywords: Executive Education; Internet and the Web; Disruption; Management Skills; Leadership Development
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  • 28 Apr 2025
  • Blog Post

How to onboard recently graduated MBAs

For large numbers of Harvard Business School MBA graduates, the first post-degree position is not merely a return to the workforce, but a deliberate pivot toward a new ambition. “Many MBAs are switchers,” notes Kristin Brennan, HBS Career Coach. “They’ve used their... View Details
Keywords: All Industries
  • 06 Sep 2022
  • Cold Call Podcast

Reinventing an Iconic Independent Bookstore

Keywords: Re: Ryan L. Raffaelli; Retail
  • 2013
  • Working Paper

Work Design Drivers of Organizational Learning about Operational Failures: A Laboratory Experiment on Medication Administration

By: Anita L. Tucker
Operational failures persist in hospitals, in part because employees work around them rather than attempt to prevent recurrence. Drawing on a process improvement tool—the Andon cord—we examine three work design components that may foster improvement-oriented behaviors:... View Details
Keywords: Health Care; Process Improvement; Organizational Learning; Behavioral Operations; Prosocial Behavior; Experiments; Organizational Change and Adaptation; Behavior; Performance Improvement; Health Care and Treatment; Business Processes; Health Industry
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  • May 2017 (Revised September 2018)
  • Case

Hilti Fleet Management (A): Turning a Successful Business Model on Its Head

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer
This case explores the introduction of fleet management in the construction industry by the premium power tools manufacturer Hilti in 2000. Following its customers’ needs, Hilti moved from selling power tools to leasing them as a service. The introduction of the new... View Details
Keywords: Hilti; Business Model Innovation; BMI; Fleet Management; Decision-making; Implementation; Power Tools Industry; Business Model; Restructuring; Transformation; Transition; Customer Value and Value Chain; Customer Focus and Relationships; Construction; Innovation and Invention; Leasing; Strategy; Decision Making; Construction Industry; Switzerland; Liechtenstein; Germany; Austria; Europe; United States; Asia; Brazil; China; Japan; Hong Kong
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  • 25 Mar 2022
  • Video

Omobola Johnson

Omobola Johnson, the former Minister of Communication Technology in Nigeria, emphasizes the importance of local content development and ICT skill capacitation in response to the burgeoning tech industry in Nigeria. View Details
  • 12 May 2020
  • Blog Post

The Importance of Coordination: Apoorva Pasricha Reflects on Crisis Leadership

intersection of the private and public sectors,” Pasricha says. “I’m excited by the way technology will change our urban lives." For the first half of her tenure, Pasricha led the City’s digital... View Details
Keywords: Technology; Technology; Technology
  • September 2011 (Revised February 2013)
  • Case

Trucost: Valuing Corporate Environmental Impacts

By: Michael W. Toffel and Stephanie van Sice
Trucost provided corporate environmental performance data and analysis to institutional investors and corporate managers, but after operating for a decade had yet to achieve profitability. Trucost was struggling to effectively differentiate its high quality products... View Details
Keywords: Competitive Strategy; Knowledge Use and Leverage; Distribution Channels; Investment; Measurement and Metrics; Corporate Social Responsibility and Impact; Information; Value; Environmental Sustainability; Financial Services Industry
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  • 06 Oct 2014
  • News

Hewlett-Packard Will Split Into Two Companies

  • September 2020 (Revised June 2021)
  • Case

Gong: Resonating Conversational Insights

By: Alison Wood Brooks and Trevor Spelman
In 2015, Amit Bendov was struck by a realization about a new technology that might be able to transcribe musical notation in real-time, which eventually became known as Gong. Gong’s business proposition was simple: provide software that automatically captures,... View Details
Keywords: Applications and Software; Technological Innovation; Communication; Performance Effectiveness; Sales; Customer Satisfaction; Competitive Strategy
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  • December 1988
  • Article

Strategic Responses to Automobile Emissions Control: A Game-Theoretic Analysis

By: Dennis Yao
This paper examines the dynamics of standard-setting regulation under technological uncertainty and asymmetric information about technological capability. A two-period model which allows fully strategic action is developed and applied to the regulation of automobile... View Details
Keywords: Transportation; Pollutants; Standards; Governance Controls; Technological Innovation; Research and Development; Mathematical Methods
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    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • 06 May 2025
    • Video

    Columbia Law’s Timothy Wu on Silicon Valley’s Dangerous Alliance with Government

    • 10 Jul 2023
    • In Practice

    The Harvard Business School Faculty Summer Reader 2023

    entertaining experience during my leisure time. With this thoughtfully curated selection, I look forward to expanding my knowledge, gaining fresh perspectives, and finding moments of relaxation throughout the summer. Hise Gibson is a... View Details
    Keywords: by Dina Gerdeman
    • 07 Apr 2003
    • Research & Ideas

    XTV: Xerox’s Attempted Recovery From “Fumbling the Future”

    this period, Xerox's Palo Alto Research Center (PARC) delivered some important technologies for the corporation. One of the most critical inventions was laser printing for Xerox's printers and copiers, an... View Details
    Keywords: by Henry Chesbrough
    • 12 Dec 2013
    • HBS Seminar

    William Kerr, Harvard Business School

    • 20 Sep 2010
    • News

    RX for Change

    • December 2016
    • Background Note

    Cross-sector Collaborations for Shared Prosperity

    By: Jan Rivkin
    In cities and towns across America, leaders in local governments, businesses, nonprofits, educational institutions, faith-based organizations, labor unions, and other organizations are coming together in new ways to help their communities prosper. Why are such... View Details
    Keywords: Leadership; Business and Community Relations; Cooperation; United States
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    • August 1999 (Revised October 1999)
    • Case

    RCA Records: The Digital Revolution

    By: Jeffrey F. Rayport, Carin-Isabel Knoop and Cate Reavis
    In 1995, Bertelsmann-owned RCA Records was considered a "tired and old" record label. By 1999, the company represented a number of the "hottest" acts in the music industry. Nevertheless, the company's position (as well as that of the entire music industry) was under... View Details
    Keywords: Brands and Branding; Business Model; Competition; Corporate Strategy; Internet and the Web; Change Management; Marketing Strategy; Entertainment and Recreation Industry; Entertainment and Recreation Industry; United States
    Related
    • 26 Feb 2019
    • Blog Post

    How Financial Aid Makes All the Difference

    the Medical Service, San Francisco VA Health System. He works as a medical educator for students and residents and serves as a coach within the Bridges curriculum at the UCSF... View Details