Interests Of Consumers - Publications - Faculty & Research

31 May 2023
News

Alumni Achievement Awards 2023

The recipients of the 2023 Alumni Achievement Awards, whom Dean Srikant Datar will recognize during the HBS graduation ceremony on May 25, 2023, are: Reshma Kewalramani MD, FASN (GMP 18, 2015) Depelsha Thomas McGruder (MBA 1998) Raymond... View Details

Keywords: leadership; management; work-life balance

16 May 2024
News

On the Job

I realized that I didn’t like the work I was doing. I didn’t like the people I was doing it with very much. And I didn’t like the way they treated the customers. I had always learned with my father that the customer's interest comes... View Details

Keywords: first job; leadership; life experience; career lessons; Finance; Oil and Gas Extraction; Mining; Retail Trade

2011
Book

Detour: My Unexpected, Amazing, Life Changing Journey With OnStar

By: Chet Huber

Detour is the story behind the launch of OnStar’s now well known blue button, as told through the eyes of its founder and CEO of over fourteen years, Chet Huber. It’s a personal narrative that describes the events that led up to General Motors’ unexpected choice... View Details

Keywords: General Motors; OnStar; Technological Innovation; Business Startups; Transportation; Safety; Personal Development and Career; Creativity; Success; Business History; Auto Industry

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July–August 2021
Article

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

By: Ryan W. Buell, Ethan Porter and Michael I. Norton

Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs. Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details

Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust

Profile

Mollie Breen

After demonstrating exceptional math and computer science talent at Duke University, and more than three years of service as an applied research mathematician in the Department of Defense, Mollie Breen took... View Details

Keywords: Tech; Nonprofit/Government/Education

15 Oct 2019
News

Bridging Business and Engineering

venture concept. “This new program sounded especially interesting and was aligned with my objectives,” says Perelson, who, along with two other students from Israel, is among the 29 enrolled in the inaugural cohort View Details

10 Feb 2003
Research & Ideas

Commodity Busters: Be a Price Maker, Not a Price Taker

have no interest in your special capabilities. Avoid those customers. You must also avoid prospects who cannot perceive your superior value. Simply put, schizophrenia is terminal in business. Your company must stand for a unique value... View Details

Keywords: by Benson P. Shapiro

Web

Becoming an Entrepreneur - Alumni

momentum, startups typically demonstrate proof of concept by developing the most basic version of their ideas to test their viability, collect data and make adjustments, and attract the View Details

Research Summary

Understanding Customers

In conventional business case studies, protagonists almost never have the option of stepping back to seek a new understanding of the customer. But to be effective in practice, managers need both the self-assurance and ability to initiate and pursue, with rigor and... View Details

Profile

Philippe Rival

interest manifested itself through a deep-seated love of Legos, which culminated in my building a Lego cable-stay bridge that spanned my parents’ living room and used sewing thread as cable stays! From then... View Details

Profile

Meagan Hill

few times in life you can be surrounded by such diversity," Meagan says. A comparable kind of diversity, in interests and knowledge, proved crucial to her FIELD 3 entrepreneurial work. "Our skills... View Details

Keywords: Financial Services

18 Aug 2008
Research & Ideas

How Disruptive Innovation Changes Education

help us better inform stakeholders at all levels and in all domains about what they can do to make a positive impact. We're excited to work with partners and interested parties to make strides in the years ahead in one View Details

Keywords: by Martha Lagace; Education

01 Jan 2012
News

Hiroshi Mikitani, MBA 1993

describes seeing the destruction—combined with the loss of relatives and friends—as a turning point. “It made me realize that I wanted to revitalize Japan’s economy,” he says, recalling his decision to resign from the Industrial Bank... View Details

Web

Banking System - Behavioral Finance & Financial Stability

Income The net interest margin (NIM) peaked prior to the financial crisis and has been steadily increasing in recent years. NIM is defined as interest income minus interest... View Details

01 Sep 2003
News

Mark Schwartz

for new challenges. Following a yearlong sabbatical, he joined the legendary hedge fund and private equity firm founded by financier and philanthropist George Soros. The firm appeals to Schwartz’s twin interests in fund management and... View Details

Keywords: Susan Young; Funds, Trusts, and Other Financial Vehicles; Finance

Web

HBS - Financials | Supplemental Financial Information

Reflecting decreasing interest rates during fiscal 2021, the School reported interest income of $1 million, a decrease of $4 million from fiscal... View Details

04 Feb 2014
What Do You Think?

Has Listening Become a Lost Art?

up, consuming only about ten seconds of the two minutes. Having studied and written about the value of "listening posts" in business, I concluded that the company's management... View Details

Keywords: by James Heskett

Profile

Drew Keller

Why did you choose this path at this point in time? We’re at an interesting time in history where the role of business in society is being challenged and the assumptions on which we have built our economic... View Details

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

concluded that Toyota has come up with a powerful, broadly applicable answer to a fundamental managerial problem. The products we consume and the services we use are typically not the result of a single... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

01 Dec 2016
News

In My Humble Opinion: Chip Brewer (MBA 1991)

Mickelson, Henrick Stenson, and Lydia Ko. Under Brewer, Callaway’s US market share has increased 57 percent, a significant achievement as the number of active US players declines. “Melding the desire for a shorter format or more relaxed... View Details

Keywords: Julia Hanna

Publications