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  • July 2003 (Revised October 2018)
  • Case

Starbucks: Delivering Customer Service

By: Youngme Moon and John Quelch
Starbucks, the dominant specialty-coffee brand in North America, must respond to recent market research indicating that the company is not meeting customer expectations in terms of service. To increase customer satisfaction, the company is debating a plan that would... View Details
Keywords: Customer Focus and Relationships; Customer Satisfaction; Profit; Recruitment; Marketing Strategy; Service Operations; Performance Improvement; Planning; Food and Beverage Industry
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  • Web

MBA Experience - Business & Environment

career through networking and recruiting events, mentorship and alumni connections, and more. Entrepreneurial Support Starting your own venture? Learn about local incubators, prize opportunities and advising resources. Harvard... View Details
  • 2020
  • Working Paper

Should Firms Move Talent from the Geographic Periphery to Hubs? A Strategic Human Capital Perspective

By: Prithwiraj Choudhury, Victoria Sevcenko and Tarun Khanna
A longstanding literature holds that firms should hire and move talent from the geographic periphery to hubs as a means to create value from human capital. They do so, however, at the risk of losing the worker to rivals located in the same geographic hub,... View Details
Keywords: Geographic Location; Selection and Staffing; Employment; Residency; Technology Industry; India
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  • Web

Research Services - Faculty & Research

and survey research projects, including planning, data collection, analysis, and reporting. HBS has a team that manages the behavioral research lab and small group rooms used for experimental research, as well as provides recruiting... View Details
  • Web

Hiring International Students

organizations are pursuing global competency as a key attribute in their hiring, so this is a pool of talented professionals you should not overlook. There are common misperceptions and this information will allow you to navigate the world of US business immigration.... View Details
  • 05 Dec 2022
  • Research & Ideas

5 Companies Where Employees Move Up the Ladder Fast

Companies vying to fill entry-level roles should take a page from AT&T and American Express and offer aggressive advancement opportunities to workers without college degrees to help expand the talent pool, says a new report. According to “The American Opportunity... View Details
Keywords: by Pamela Reynolds
  • 02 Sep 2015
  • What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

added: “I think there may be too many variables left out here The relative happiness of an employee base has bottom-line repercussions far beyond customer satisfaction.” What’s to be done? At the very least, FISSINNF suggests that greater transparency in View Details
Keywords: by James Heskett; Web Services; Retail; Apparel & Accessories; Consumer Products; Fashion
  • 05 Jan 2024
  • Blog Post

Meet The HBS African American Student Union

members are first welcomed to the AASU family at our annual fall retreat, full of community building and bonding. From there, they are supported throughout their first year with workshops, panels, and socials. These events primarily focus on academic excellence, View Details
  • 01 Dec 2023
  • News

The Exchange: Help Wanted

Image by John Ritter The path to a job in the C-suite isn’t what it used to be. For many years, companies could lean on financial expertise and industry connections when recruiting candidates, but HBS professors Raffaella Sadun and Joseph Fuller say that so much has... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 17 Mar 2011
  • Working Paper Summaries

Marketplace Institutions Related to the Timing of Transactions

Keywords: by Alvin E. Roth
  • February 2015 (Revised June 2016)
  • Case

AltSchool: School Reimagined

By: John J-H Kim, Kyla Wilkes and Christine S. An
Max Ventilla and his team launches in 2013 AltSchool, a new network of tech-savvy independent K-8 "micro-schools." AltSchool is born out of Ventilla's frustration with the education options available for his young daughter. During his search, Ventilla comes to the... View Details
Keywords: Education Technology; School Models; Product Development; Entrepreneurship; Talent Development And Retention; Social Impact Investment; Information Technology; Business Model; Education; Business Startups; Customization and Personalization; Growth and Development Strategy; Education Industry; United States
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  • 17 Jan 2023
  • In Practice

8 Trends to Watch in 2023

As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details
Keywords: by Avery Forman
  • Web

Entrepreneurship - Faculty & Research

describes its co-founders' motivations and their strategy for disrupting an industry in the midst of dramatic structural change; and asks whether a16z's success to date has been due to its novel organization structure. a16z's 22 investment professionals are supported... View Details
  • 2025
  • Working Paper

Discrimination, Rejection, and Job Search

By: Anne Boring, Katherine Coffman, Dylan Glover and María José González-Fuentes
We investigate how candidates’ willingness to apply responds to (potential) discrimination and rejection using a simulated labor market. Past work has shown that “blinding” job applications reduces discrimination and increases the rate at which women are hired. Our... View Details
Keywords: Job Search; Prejudice and Bias; Selection and Staffing; Demographics
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  • 18 Jun 2024
  • Research & Ideas

What Your Non-Binary Employees Need to Do Their Best Work

says. In fact, many traditional surveys often don’t reach enough respondents who identify as non-binary to create a meaningful sample. The research team used the platform Prolific, which specifically allowed them to recruit participants... View Details
Keywords: by Michael Blanding
  • 07 Mar 2011
  • Research & Ideas

Why Companies Fail—and How Their Founders Can Bounce Back

success, even though he has a .650 failure rate. But in entrepreneurial management, there's a tendency to see things in black and white, rather than looking at the whole picture. And while VCs are likely to recruit an executive with... View Details
Keywords: by Carmen Nobel
  • 29 Jul 2002
  • Research & Ideas

Time Pressure and Creativity: Why Time is Not on Your Side

from my research associates and me. I met personally with each participating team four times during their participation: An initial recruiting meeting, where I explained what participation would involve and what the team would get in... View Details
Keywords: by Sean Silverthorne; Education; Fine Arts
  • Web

Accelerating Solutions - Business & Environment

policymakers, founders, investors, educators, recruiters and skills-based trainers. Highlights Video Full Panel Video Ensuring Climate Leadership: Boards, Metrics, & Accountability As thousands of large companies worldwide work towards... View Details
  • 01 Sep 2023
  • News

Solving for Z

With nearly 20 years of experience as a senior human resources executive, Matthew Breitfelder (MBA 2002) has seen a lot of change in the corporate talent space. But what’s happening now looks like a tectonic generational shift. From his perch as global head of human... View Details
Keywords: Alexander Gelfand; Illustrations by Doug Chayka; Administration of Human Resource Programs; Government
  • 24 Oct 2018
  • Sharpening Your Skills

Startup or Established Company? Which Is Best for You?

wanted to build the team. So, on day one I hired a head of recruiting to get things off to a strong start. I also knew market adoption would be critical to fundraising so (we) focused on growth very early on—before we even had a product!”... View Details
Keywords: by Julia B. Austin