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  • Research Summary

Overview

Navid has worked with different organizations across various industries, from the Federal Reserve to medical device manufacturers, heavy construction equipment sellers, and B2B software providers, to assemble proprietary datasets in studying organizational buying.... View Details

  • 2025
  • Working Paper

Generative AI and the Nature of Work

By: Manuel Hoffmann, Sam Boysel, Frank Nagle, Sida Peng and Kevin Xu
Recent advances in artificial intelligence (AI) technology demonstrate a considerable potential to complement human capital intensive activities. While an emerging literature documents wide-ranging productivity effects of AI, relatively little attention has been paid... View Details
Keywords: Generative Ai; Digital Work; Open Source Software; Knowledge Economy; AI and Machine Learning; Open Source Distribution; Organizational Structure; Performance Productivity; Labor
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  • 31 Jan 2022
  • Research & Ideas

Where Can Digital Transformation Take You? Insights from 1,700 Leaders

Wallace Brett Donham Professor of Business Administration and faculty chair of the Leadership Initiative at Harvard Business School. Ann Le Cam is senior vice president of global talent and animation production at Weta Digital. Sunand Menon is chief product officer of... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • Web

Organizational Behavior - Faculty & Research

strategy entailed and questioned how effectively this new team would function. Was Zuckerberg’s approach likely to be successful? What were the risks? Keywords: AI ; Artificial Intelligence ; Machine Learning ; Talent Acquisition ; Hiring... View Details
  • 11 Aug 2022
  • Research & Ideas

When Parents Tell Kids to ‘Work Hard,’ Do They Send the Wrong Message?

Washington University; and Lucia Macchia, a postdoctoral research fellow at the Harvard Kennedy School of Public Policy. The research is particularly relevant, they say, given that many early educators today are focusing on willpower, grit, and a “growth mindset,”... View Details
Keywords: by Michael Blanding; Education
  • 02 Apr 2024
  • Research & Ideas

Employees Out Sick? Inside One Company's Creative Approach to Staying Productive

Conquered Fast Fashion—and Forged a New Business Model Have We Seen the Peak of Just-in-Time Inventory Management? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created using images generated by Midjourney, an... View Details
Keywords: by Michael Blanding; Fashion
  • 07 Jun 2023
  • HBS Case

3 Ways to Gain a Competitive Advantage Now: Lessons from Amazon, Chipotle, and Facebook

understood what people were really willing to pay for,” Karp says. “Having great features is different than having features that will incentivize people to use your product.” As mixed economic signals and the rise of artificial View Details
Keywords: by Michael Blanding
  • Web

Asia Pacific - Global

2023, the company began piloting a recurring subscription fee model to ensure steadier revenue. To support the new pricing structure, TagHive enhanced its software with artificial intelligence and expanded its customer support team and... View Details
  • Web

Entrepreneurial Management - Faculty & Research

Faculty Research Citation Purchase Related Ghosh, Shikhar, Liang Wu, and Shweta Bagai. "Art Blocks: NFTs and Digital Art." Harvard Business School Teaching Note 825-178, July 2025. AlphaGo (A, B, C): Birth of a New Intelligence By:... View Details
  • 01 Jun 2024
  • News

From Chalkboards to Chatbots

Artwork/animation by Greg Meeson/hitandrunmedia.com; shutterstock.com Generative artificial intelligence (GenAI) is reshaping our world at an unprecedented pace, becoming an integral part of how we live, work, and interact. It is therefore critical for current and... View Details
  • 20 Jun 2005
  • Research & Ideas

Creating a Positive Professional Image

American men are stereotyped as being less intelligent and more likely to engage in criminal behavior than Caucasian men. Asian Americans are stereotyped as technically competent, but lacking in the social skills required to lead... View Details
Keywords: by Mallory Stark

    Warnings and Endorsements: Improving Human-AI Collaboration in the Presence of Outliers

    1. Problem definition: While artificial intelligence (AI) algorithms may perform well on data that are representative of the training set (inliers), they may err when extrapolating on non-representative data (outliers). How can humans and algorithms work together to... View Details
    • Web

    Research Computing Services

    analyses, natural language processing & more. Artificial Intelligence (AI) RCS team members have experience applying AI techniques to academic research. Our Team (login required) RCS staff include experienced statisticians and data... View Details
    • Web

    About the Project - Managing the Future of Work

    other advanced and emerging economies: Technology trends like automation and artificial intelligence Contingent workforces and the gig economy Workforce demographics and the “care economy” The middle-skills gap and worker investments... View Details
    • 2025
    • Working Paper

    Warnings and Endorsements: Improving Human-AI Collaboration in the Presence of Outliers

    By: Matthew DosSantos DiSorbo, Kris Ferreira, Maya Balakrishnan and Jordan Tong
    Problem definition: While artificial intelligence (AI) algorithms may perform well on data that are representative of the training set (inliers), they may err when extrapolating on non-representative data (outliers). How can humans and algorithms work together to make... View Details
    Keywords: AI and Machine Learning; Decision Choices and Conditions
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    • 2024
    • Chapter

    Regulating Collective Emotions

    By: Amit Goldenberg
    When we think of emotion and emotion regulation, we typically think of them as processes occurring at the individual level. Even when emotions are experienced by multiple people who interact with each other, analysis is typically centered around individual-level... View Details
    Keywords: Groups and Teams; Emotions; Behavior
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    • 02 Aug 2013
    • Working Paper Summaries

    J. Richard Hackman (1940-2013)

    Keywords: by Ruth Wageman & Teresa M. Amabile
    • September 2013
    • Article

    Cultures as Learning Laboratories: What Makes Some More Effective than Others?

    By: Elaine Mosakowski, Goran Calic and P C Early
    With a mandate to globalize, business school educators have increasingly embraced global service learning as an important technique for creating global mind-sets and enhancing cultural understanding in students. While we applaud this movement from the domestic to the... View Details
    Keywords: Business Education; Learning; Cognition and Thinking; Cross-Cultural and Cross-Border Issues
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    • Web

    Technology & Innovation - Faculty & Research

    Zuckerberg’s approach likely to be successful? What were the risks? Keywords: AI ; Artificial Intelligence ; Machine Learning ; Talent Acquisition ; Hiring ; Technology ; Metaverse ; Competition ; Compensation ; Innovation ; Talent... View Details
    • Forthcoming
    • Article

    Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

    By: Shunyuan Zhang and Das Narayandas
    We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
    Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
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