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  • Web

About the Project - Managing the Future of Work

other advanced and emerging economies: Technology trends like automation and artificial intelligence Contingent workforces and the gig economy Workforce demographics and the “care economy” The middle-skills gap and worker investments... View Details
  • Web

Research Computing Services

analyses, natural language processing & more. Artificial Intelligence (AI) RCS team members have experience applying AI techniques to academic research. Our Team (login required) RCS staff include experienced statisticians and data... View Details
  • 01 Dec 2023
  • News

Endless Possibilities

fun way,” Iosotaluno says. “Mental health and well-being are top priorities for young people; so be authentic and forward about how you promote your own emotional intelligence and self-development. It demonstrates you think these are... View Details
Keywords: Julia Hanna
  • September 2013
  • Article

Cultures as Learning Laboratories: What Makes Some More Effective than Others?

By: Elaine Mosakowski, Goran Calic and P C Early
With a mandate to globalize, business school educators have increasingly embraced global service learning as an important technique for creating global mind-sets and enhancing cultural understanding in students. While we applaud this movement from the domestic to the... View Details
Keywords: Business Education; Learning; Cognition and Thinking; Cross-Cultural and Cross-Border Issues
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  • Forthcoming
  • Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
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  • Winter 2021
  • Article

Dealmaking Disrupted: The Unexplored Power of Social Media in Negotiation

By: James K. Sebenius, Ben Cook, David A. Lax, Isaac Silberberg and Paul Levy
While social media has had profound effects in many realms, the theory and practice of negotiation have remained relatively untouched by this potent phenomenon. In this article, we survey existing research in this area and develop a broader framework for understanding... View Details
Keywords: Bargaining; 3D Negotiation; Negotiation; Conflict and Resolution; Social Media
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  • 26 Sep 2023
  • Book

Digital Strategy: A Handbook for Managing a Moving Target

ever-increasing number of sectors, to the point that the digital-based economy will soon become the new normal (Adner et al., 2019; Cennamo et al., 2020; Dagnino & Resciniti, 2021). Concepts such as big data, artificial intelligence... View Details
Keywords: by Dina Gerdeman; Information Technology; Technology
  • 22 May 2019
  • Blog Post

What is FIELD Global Immersion?

where they are discussing cases, and actually step into the shoes of a protagonist; 2. Enhance students’ cultural intelligence and ability to adapt to doing business in foreign contexts; and 3. Practice the human-centered design... View Details
  • 07 Mar 2023
  • HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

ChatGPT’s buzzy debut has made for a rough few months for Google. Close watchers of the tech giant say: It didn’t have to go this way. Essentially scooped by a competitor on its home turf, Google has scrambled to release its own artificial View Details
Keywords: by Scott Van Voorhis; Technology
  • 01 Sep 2023
  • News

Money Does Grow on (Family) Trees

Ancestry.com used what it described as “proprietary Artificial Intelligence (AI) handwriting recognition technology” to analyze more than 150 million handwritten names and personal details to create a searchable index in under five weeks.... View Details
Keywords: April White; Illustrations by Fabio Consoli; News, Library, Internet, and Other Services; Information
  • 02 Nov 2016
  • HBS Seminar

Gillian Hadfield, University of California, Gould School of Law

  • Web

Business History - Faculty & Research

Emerging Economies ; Oral History ; Emerging Markets ; Business History ; Research Citation Read Now Related Jones, Geoffrey. "Oral History and Business History in Emerging Markets." Investigaciones de historia económica 20, no. 2 (June 2024): 1–4. Hakluyt: From... View Details
  • 02 Aug 2013
  • Working Paper Summaries

J. Richard Hackman (1940-2013)

Keywords: by Ruth Wageman & Teresa M. Amabile
  • Web

Profiles - MBA

intelligence and build technologies that leverage neurobiological systems to (1) solve problems rooted in cognition (2) optimize learning in natural and artificial intelligences. As part of a collective generation of thinkers and... View Details
  • Web

Technology & Innovation - Faculty & Research

roadmap, repaired relationships with key stakeholders, and placed a big bet on innovations in high performance computing and Artificial Intelligence to make AMD a tech powerhouse by late 2023. Lisa Su and AMD (A) and Lisa Su and AMD (B)... View Details
  • Web

Policies, Rules & Guidelines | About

faculty involvement in student ventures and extends it to cover student involvement in faculty ventures. Marketing AI Guidelines Artificial Intelligence (AI) is having a significant impact on the marketing discipline in several areas... View Details
  • May–June 2024
  • Article

Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs

By: Jacqueline N. Lane, Karim R. Lakhani and Roberto Fernandez
Competence development in digital technologies, analytics, and artificial intelligence is increasingly important to all types of organizations and their workforce. Universities and corporations are investing heavily in developing training programs, at all tenure... View Details
Keywords: Prejudice and Bias; Gender; Training; Recruitment; Personal Development and Career
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  • 2023
  • Working Paper

Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs

By: Jacqueline N. Lane, Karim R. Lakhani and Roberto Fernandez
Competence development in digital technologies, analytics, and artificial intelligence is increasingly important to all types of organizations and their workforce. Universities and corporations are investing heavily in developing training programs, at all tenure... View Details
Keywords: STEM; Selection and Staffing; Gender; Prejudice and Bias; Training; Equality and Inequality; Competency and Skills
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  • Web

2023 Reunion Presentations - Alumni

Artificial Intelligence and the Future of Work in the Post-Covid World Professor Joe Fuller (MBA 1981) + More Info – Less Info What is going on in labor market? How will generative AI and other technologies affect the future of work? How... View Details
  • September 2024
  • Article

The Human Side of the Future of Work: Understanding the Role People Play in Shaping a Changing World

By: Jochen I. Menges, Lauren C. Howe, Erika Hall, Jon M. Jachimowicz, Sharon K. Parker, Riki Takeuchi, Abhijeet K. Vadera, Ashley Whillans and Susan K. Cohen
For as long as there has been work, there has been a “future of work,” through humans’ ingenuity and drive to get things done easier, faster, and better. With the industrial revolution, efforts to shape a better future of work were dominated by improvements in... View Details
Keywords: Change; Labor
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