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  • All HBS Web  (1,290)
    • People  (1)
    • News  (396)
    • Research  (651)
    • Events  (6)
    • Multimedia  (22)
  • Faculty Publications  (354)
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  • 12 Oct 1999
  • Research & Ideas

What It Takes: Minorities in the Executive Suite

expose them to new ones. The result is often personal relationships that cut across racial lines. "These personal networks are not only important to the social and emotional experience of minorities," says Thomas, "but they... View Details
Keywords: by Judith A. Ross
  • 25 Aug 2009
  • First Look

First Look: August 25

  Working PapersAnger and Regulation Authors:Rafael Di Tella and Juan DubraNBER Working Paper Series, No. 15201, August 2009 Abstract We propose a model where voters experience an emotional cost when they observe a firm that has displayed... View Details
Keywords: Martha Lagace
  • 04 Oct 2007
  • What Do You Think?

Has Managerial Capitalism Peaked?

better. Be it mutual funds or hedge funds, these so-called owners have virtually no emotional investment in the companies (they own)." B. D. Majuqwana comments that "the biggest drawback for PE is that it does not aim to create... View Details
Keywords: by Jim Heskett
  • 04 Aug 2009
  • First Look

First Look: August 4

neuroscience, sociology, and anthropology to unpack fear as a discrete emotion and to elucidate its effects on workplace silence. In doing so, we move beyond prior descriptions and categorizations of what employees fear to present a... View Details
Keywords: Martha Lagace
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

that customers have developed based on their experience and emotional connection with a product or brand. Without capturing what is going on inside customers' minds and hearts, ... the picture is incomplete.—Doug Grisaffe, Walker... View Details
Keywords: by Jean Ayers
  • 05 Dec 2011
  • Research & Ideas

It’s Alive! Business Scholars Turn to Experimental Research

tools like an infrared eye tracker to measure eye movements and special vision software that analyzes facial expressions to gauge emotional responses. Experiments in the field are gaining popularity too, covering a wide spectrum of... View Details
Keywords: by Carmen Nobel
  • 04 Oct 2024
  • In Practice

Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged

maintaining a home and raising children. Which spousal actions register as “extra” and inspire gratitude? Which register as “not enough” and inspire resentment? We examined these emotions and the underlying expectations they reflected in... View Details
Keywords: by Rachel Layne
  • 15 Dec 2015
  • First Look

December 15, 2015

monetary rewards are at stake (Study 3). The tendency to infer dislike from dissimilarity is driven by a belief that others have a narrow and homogeneous range of preferences (Study 5). Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50152 December... View Details
Keywords: Carmen Nobel
  • 11 Feb 2013
  • Research & Ideas

Neuroeconomics: Eyes, Brain, Business

images. This offered scientific proof of why viewers may have been especially disturbed by the dead-eyed characters in The Polar Express, and why film producers need to be mindful of the uncanny valley. "Eyes convey a wealth of information, from attention to View Details
Keywords: by Carmen Nobel
  • 15 Nov 2011
  • First Look

First Look: November 15

essential to develop the self-awareness, compassion, emotional intelligence, and authenticity required to be inspired human beings and inspiring leaders. Book:... View Details
Keywords: Sean Silverthorne
  • 08 Nov 2017
  • Research & Ideas

Handgun Waiting Periods Prevent Hundreds of Homicides Each Year

allow people to act on temporary emotions and impulses. (A recent paper by David Card and Gordon Dahl shows a 10 percent spike in domestic violence immediately after a local National Football League team suffers an upset loss,... View Details
Keywords: by Dina Gerdeman
  • 20 Nov 2007
  • First Look

First Look: November 20, 2007

we call "design-driven innovation." This strategy aims at radically changing the emotional and symbolic content of products, i.e., their meanings and languages, through a deep understanding of broader changes in society, culture... View Details
Keywords: Martha Lagace
  • 02 Apr 2014
  • What Do You Think?

Has the Post-Capitalist Economy Finally Arrived?

crops of leaders. In all practical situations, one needs a mixture of different leadership styles to induce human energy " Jerry Houser advised us to consider that " understanding leadership means understanding the emotions of... View Details
Keywords: by James Heskett; Service
  • 15 May 2012
  • First Look

First Look: May 15

interconnected world, leveraging Home Depot's brick-and-mortar success in the new environment, and continuing to build and sustain lasting emotional connections with customers. Purchase this... View Details
Keywords: Carmen Nobel
  • 17 Feb 2015
  • HBS Case

HBS Cases: The Battle for San Francisco

"They say, 'My skill set is coding, so how can I take that and apply it to the problem?' " says Rose. "There are incremental moves to get these folks involved in a more meaningful way, and you can see the power of that View Details
Keywords: by Michael Blanding; Technology
  • 09 Feb 2010
  • First Look

First Look: Feb. 9

Author:Julio J. Rotemberg Publication:In Policymaking Insights from Behavioral Economics. Boston: Federal Reserve Bank of Boston, 2009 Abstract This paper starts by discussing consumers' cognitive and emotional reaction to posted prices.... View Details
Keywords: Martha Lagace
  • 07 Nov 2006
  • First Look

First Look: November 7, 2006

feasible, and when it's not. Second, drawing from intervention research, we argue that management teams facing hot topics can learn to handle relationship conflicts productively, despite the heightened emotions and interpersonal tensions... View Details
Keywords: Sean Silverthorne
  • 18 May 2015
  • Research & Ideas

Advertisers Get Serious About Playing With Their Brands

became the marker," Deighton says. These days, marketing mavens realize that social media is best at building emotional bridges with consumers, done by inviting them to be part of the process. And so they are hard at work inventing... View Details
Keywords: by Dina Gerdeman; Advertising
  • 07 Jun 2019
  • Book

Are You a Digital Manager?

for the future by answering the questions “What should we be doing?” “Where are we going and how will we get there?” Your developmental network includes those who help you grow and provide personal, emotional support when you need it. It... View Details
Keywords: by Martha Lagace
  • 25 Jun 2014
  • Lessons from the Classroom

FIELD Trip: Conquering the Gap Between Knowing and Doing

To equip students to effectively work in and lead these teams, FIELD begins with a five-week foundations module, in which students undertake a series of workshops on communication, feedback and coaching, emotional intelligence, and team... View Details
Keywords: by Michael Blanding; Education
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