emotions - Publications - Faculty & Research

24 Jan 2011
HBS Case

Terror at the Taj

what it would be like to have people confront the trauma again. We objectify it, keep emotion at a distance, but after 15 minutes of questions with a video camera in a darkened room, there are deeper, more personal reflections of what... View Details

Keywords: by Julia Hanna; Accommodations

25 Sep 2019
Research & Ideas

The Economic Cost of Physician Burnout

one study, more than half of all doctors in the US report feeling at least one symptom of burnout: emotional exhaustion, a feeling of detachment, or a diminished sense of personal accomplishment—twice the rate of the general working... View Details

Keywords: by Michael Blanding; Health

Web

Selected Digital Historical Resources – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

length in a process meant to provide an emotional release. The resulting records, hundreds and hundreds of pages in which employees disclose personal details of their day to day lives, offer an astonishingly intimate portrait of the... View Details

16 Aug 2004
Research & Ideas

Luxury Isn’t What It Used to Be

says Haupt. Asparagus tongs, for example, are a thing of the past. Multiuse items—like Steuben's Magnolia bowl, which doubles as a caviar server when flipped over—are in demand. An Emotional Buy Retail therapy is a relatively new term for... View Details

Keywords: by Julia Hanna; Consumer Products

29 Oct 2006
Research & Ideas

The History and Influence of Andy Grove

view the problem as an outsider would. It is this ability to view issues that for others would be fraught with emotion in a clinical fashion, which has led to some of his most astute decisions. The devices he employs to disentangle... View Details

Keywords: by Sean Silverthorne; Computer

06 Mar 2020
Book

A Great Teacher's Lessons for Leading

they have no emotional skin in the game. They are only focused on individual objectives. They possess a survival mentality, assuming they are in the service of self. They may very well feel that they are marking time until something... View Details

Keywords: by Martha Lagace; Education

01 Oct 2001
News

Guy de Chazal: Changing Focus

Fountain House board member since 1986, he speaks with deep conviction about the challenges faced by the emotionally handicapped. "With advances in pharmaceutical treatments for emotional illnesses, hospitalization is no longer the right... View Details

Keywords: Deborah Blagg

March 2017
Case

Intellectual Ambition at Harvard Business School: Elton Mayo and Fritz Roethlisberger

By: Jan W. Rivkin and Amram Migdal

This case, set in the 1920s and 1930s, discusses the contributions of Harvard Business School (HBS) Professors Elton Mayo and Fritz Roethlisberger to management research and to the Human Relations Movement in management scholarship. The case focuses on their research... View Details

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21 Aug 2019
Research & Ideas

What Machine Learning Teaches Us about CEO Leadership Style

discovered that computer analysis proved to be a robust, yet fast and cheap alternative to generating emotional data. Does CEO style correlate to performance? With that data in hand, the researchers grouped CEOs into one of five distinct... View Details

Keywords: by Michael Blanding

10 May 2020
Blog Post

Let’s Hear it For the Moms – The Incredible Balancing Act of Student Mothers

relocate. She has been able to come over every day to help us with Theo, chores around the house, and emotional support for me. Finally, I am part of several moms groups including the HBS MOMba’s and I can’t thank them all enough for the... View Details

17 Oct 2022
Research & Ideas

Why Quiet Quitters Need More Than Money to Re-Engage

Employees are feeling alienated Abdelal and DeLong see all of these phenomena as stemming from a common cause: the rise of contractual relationships with employees in place of emotional investment. “We’ve moved more and more from the... View Details

Keywords: by Michael Blanding

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

important point: Once a scholar has conducted research that’s germane to practitioners, it’s important to let practitioners know that the research exists. “Ultimately, I conduct research to try to help people,” says HBS Assistant Professor Alison Wood Brooks, who... View Details

Keywords: by Carmen Nobel; Education

01 Jan 2002
News

Egon P.S. Zehnder (MBA '56)

performances of daughter, Heidi, a professional opera singer Recommended Reading Emotional Intelligence, by Daniel Goleman "Goleman shows that integrity, the ability to communicate and influence, self-motivation, empathy, and social... View Details

01 Dec 2015
Blog Post

What is the HBS FIELD Program?

foundations for working in and leading teams. There are various exercises surrounding communication, negotiation, team launches, emotional intelligence and self-awareness. The various forums set us all up for success in the remaining... View Details

Web

Organizational Behavior Awards & Honors - Faculty & Research

Cognitive and Emotional Framing in Innovation Adoption by Incumbent Firms" with Mary Ann Glynn and Michael Tushman (July 2019) received a 2020 Strategic Management Journal Certificate of Achievement which is given for SMJ articles in the... View Details

Blog

What Black Executives Really Want

say, "Yes, my company is trying, but ." This was one of the most emotional research projects I have ever done. I rarely tear up in an interview. But on multiple occasions, I really had tears in my eyes hearing people's stories. It was... View Details

17 Dec 2007
Research & Ideas

The Rise of Medical Tourism

"customer service" and accessibility—is available in parts of India than in my neighborhood in Boston. Felix Oberholzer-Gee, Carin-Isabel Knoop, and I decided to write the case just because health care is such a primal thing—it arouses a lot of View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

06 May 2021
HBS Case

How Four Women Made Miami More Equitable for Startups

if they connect under-represented and under-resourced people only with others just like them. While networks can provide emotional support, they don’t necessarily help women or people of color break into major funding circles. Kanter... View Details

Keywords: by Carolyn DiPaolo

18 Jan 2018
News

The Lessons of All-Day Breakfast

analytics, to take the emotion out of the decisions-- all day breakfast was a great example of relying on a very consumer-focused idea. But allowing the analytics and the pilot market, so the test versus control, to highlight the... View Details

Keywords: Food Services and Drinking Places; Hospitality

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

challenges, acknowledge their pain before addressing the substance of the problem. This does not have to be a deeply emotional moment to be sincere: The script can be as simple as “I’m so sorry; that must be awful for you. I appreciate... View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

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