best practices - Publications - Faculty & Research

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

analytical knowledge to more of what we call "doing" (skills) and "being" (a sense of purpose and identity) must occur. Business schools need to think innovatively about how best to use the resources available to them. For example, there... View Details

Keywords: by Martha Lagace; Education

Research Summary

Supply Chain Inventory Planning

My work studies management decision-making in demand and supply planning contexts with a focus on forecasting and inventory planning decisions. I examine these decision-making processes from both a supply chain (i.e. across firm) and an... View Details

27 Oct 2002
Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

To other functional departments such as finance and operations, the sales and marketing functions look alike. After all, they are both "outward looking," focused on the customer and the market. But, creating a strong marketing and sales team has proven... View Details

Keywords: by Benson Shapiro

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

call,” says Ammerman, “that's perceived very differently than when your male colleague’s child runs in during his Zoom call. I think it just produces an enormous amount of stress.” Steps toward gender equality In Glass Half-Broken, Ammerman and Groysberg recommend a... View Details

Keywords: by Kristen Senz

15 Jun 2007
Research & Ideas

Remembering Alfred Chandler

linkages he saw and analyzed. “Al Chandler had one of the best darn smiles this side of the Continental Divide." —Nancy F. Koehn Second, he wrote about the past but this work was always anchored by his own eye on the present. Al... View Details

Keywords: by Sean Silverthorne

05 Nov 2021
Op-Ed

Is the Business World Finally Ready for the Wisdom of Shibusawa?

over long-term goals. When we asked about how he went on to manage the different stakeholders of Mizuho later as the CEO, he asserted that in Shibusawa’s spirit he considered what was best for the society in the long run. “Rather than... View Details

Keywords: by Geoffrey Jones and Rei Morimoto; Financial Services; Retail

18 Oct 2017
Research & Ideas

How Economic Clusters Drive Globalization

leading research universities, low cost or highly trained labor, and geographic bounty. Understanding how clusters work can help governments develop effective policies for creating them, as well as direct entrepreneurs to the best... View Details

Keywords: by Julia Hanna; Agriculture & Agribusiness

06 Feb 2013
What Do You Think?

Is ‘Conscious Capitalism’ an Antidote to Income Inequality?

issue." Just how the idea might be implemented more widely was a concern of several. As Michael Hogan put it, " absent a revival of the organized labor movement it is boards who are best positioned to reverse this ultimately fatal trend... View Details

Keywords: by James Heskett

25 Jul 2016
Research & Ideas

Who is to Blame for 'The Great Training Robbery'?

collective practice has led us to understand that the individual development has to take place in the context of a larger change process motivated by the senior team. Just calling HR to say we have a strategy, we want to be more safe, do... View Details

Keywords: by Roberta Holland; Education

08 Feb 2021
Book

How to Make the World Better, Not Perfect

one small way he could do his part, according to his new book Better, Not Perfect: A Realist’s Guide to Maximum Sustainable Goodness. In the book, Bazerman shares lessons from his own experiences and provides practical advice to help... View Details

Keywords: by Michael Blanding

09 Sep 2015
Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

it paid off. Three years later, Honeywell had almost doubled the pace of the S&P 500 and had outpaced its nearest competitor by almost 23 points. MAKING THE DECISION FOR FURLOUGHS The practice of furloughs is commonplace in Europe... View Details

Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics

16 Jul 2013
First Look

First Look: July 16

both the exchange and the acceptance of ideas-people really hear your message and become open to it. Cultivating warmth and trust also boosts the quantity and quality of novel ideas that are produced. The best way to gain influence is to... View Details

Keywords: Anna Secino

22 Jul 2019
Book

How to Be a Digital Platform Leader

years after Android. By then, there were already hundreds of thousands of applications written for the other operating systems. Even though Microsoft may have had the best of the three operating systems, it didn’t matter because it was... View Details

Keywords: by Martha Lagace

Research Summary

Overview

The overarching goal of my research is to produce works that are influential and informative to both academics and practitioners in the field of operations management. To accomplish this, I collaborate with industry partners who provide knowledge about their field,... View Details

14 May 2009
Sharpening Your Skills

Sharpening Your Skills: Managing Teams

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered How does a team leader win the confidence of the group? What's the best... View Details

Keywords: Re: Multiple Faculty

21 Mar 2011
Research & Ideas

Are We Thinking Too Little, or Too Much?

that doesn't mean they're the best decisions. And if you've done something the same way for 10 years, it might be time to reconsider—to think a little more." Stale Popcorn More detrimentally, people may make downright bad decisions... View Details

Keywords: by Carmen Nobel

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

examine the most up-to-date best practices and explain how companies can put a smile on customers’ faces and keep them coming back for more. In a recent interview, they explained some of their findings.... View Details

Keywords: by Jim Aisner; Retail

02 Apr 2015
Research & Ideas

Digital Initiative Summit: Companies Must Forget—and Borrow

As companies ride the digital wave, many find that switching up old, tired practices and deviating from the norm can be crucial to survival. But sometimes things can be taken too far. During the Digital Initiative Summit at Harvard... View Details

Keywords: by Dina Gerdeman; Education; Advertising

11 Feb 2002
Research & Ideas

Guts and Bliss: The Entrepreneur’s Journey

intelligence, persistence, fun, humanity, and courage. Many people may say that career paths should be straight and perfectly planned, Applegate added. "Forget it! The best careers are those that kind of weave and bend." Out The... View Details