best practices - Publications - Faculty & Research

February 2014 (Revised January 2024)
Case

Go Mobile: Aligning District Managers and Store Teams

Indian cell phone retailer Go Mobile had implemented high-powered incentives to motivate its store employees to behave as owners and provide exceptional service. As the company scaled up, it faced multiple challenges in building a layer of district managers that were... View Details

Keywords: Employee Relationship Management; Mobile and Wireless Technology; Growth Management; Organizational Design; Salesforce Management; Motivation and Incentives; Management Practices and Processes; Telecommunications Industry; India

Citation

Educators

Purchase

06 Jun 2011
Research & Ideas

Why Leaders Lose Their Way

rustling around inside their heads. Meanwhile, their work lives and personal lives get out of balance. They lose touch with those closest to them their spouses, children, and best friends—or co-opt them with their points of view.... View Details

Keywords: by Bill George

Research Summary

Clinical Trials as a setting for Health Policy and Management Research

The clinical trial marketplace is in flux. A decade ago, pharmaceutical firms almost exclusively conducted the study of their novel drug compounds within major academic medical centers. But today, industry-sponsored clinical trials are increasingly using community... View Details

Web

Frequently Asked Questions - MBA

preference for who provides them? Are academic/clinical letters okay if I don’t have work experience? Letters of recommendation are always best when they come from someone who knows the applicant well. A person who can speak to your... View Details

28 Aug 2007
First Look

First Look: August 28, 2007

firms in our sample, making it difficult to control for these effects across economies. Practical implications—Government involvement in state-owned enterprises may be contributing to a divergence in the pattern of business... View Details

Keywords: Martha Lagace

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

a US Airways takeover in the early 2000s, Delta was profitable and had been named by Fortune as the world’s most-admired airline twice. A champion in practicing “servant leadership” and “taking care of Delta’s people,” Bastian immediately... View Details

Keywords: by Lane Lambert; Air Transportation

Web

Executive Education | Social Enterprise | Harvard Business School

Institute for Racial Reconciliation "I have a small cohort of colleagues and friends from the program. We meet virtually every other month to encourage one another to complete our stated goals (developed before completing the program), share View Details

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

four-drive ecosystem Acquire/Achieve On the organizational level this drive is usually met through the compensation and rewards system. Best practices include: Pay as well as competitors. There can be... View Details

Keywords: by Boris Groysberg and Robin Abrahams

30 Nov 2021
In Practice

What's the Role of Business in Confronting Climate Change?

The 26th annual United Nations Climate Change Conference of the Parties, also known as COP26, ended with a hard-fought pact that called on businesses and governments to meet their climate change goals faster. The event followed an August report by the Intergovernmental... View Details

Keywords: by Lynn Schenk and Dina Gerdeman

27 Jul 2021
Op-Ed

What Pirates Can Teach Us About Leadership

In the deep heat of an 18th-century summer, a crew of pirates was sailing off the Virginia coast when a lookout spotted a merchant ship to the south. Springing into action, the pirates launched an attack, rocking the merchant ship with a cascade of musket balls and... View Details

Keywords: by Francesca Gino

Web

Policies, Rules & Guidelines | About

Policy The purpose of this policy is to provide guidelines and best practices for students, alumni, and/or other community members participating in Instagram Takeovers of HBS-related Instagram accounts.... View Details

Web

Skydeck - Alumni

button, post-COVID—and offers practical advice for moving forward on an even keel at home and in the office Skydeck Live: Stage Not Age Susan Wilner Golden (PMD 59, 1990) on the promise of the new longevity economy Wired to be Inspired... View Details

Research Summary

Automotive Product Development

At present, my primary research focus is studying product development in the auto industry. I am working with Stefan Thomke (HBS) and Takahiro Fujimoto (University of Tokyo) on the 4th Round of the Global Automotive Development Study. The first round of this... View Details

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

both design and identity. This involved establishing a strategy management system based in part on best practices that had been successful in the corporate world: He and his team implemented the balanced... View Details

Keywords: by Carmen Nobel

29 Jul 2002
Research & Ideas

Time Pressure and Creativity: Why Time is Not on Your Side

employees, and how difficult was that process to manage? A: We wanted to do what few researchers have ever attempted: "trap creativity in the wild" in organizations, by observing it as it was happening within teams who are supposed to be doing creative work.... View Details

Keywords: by Sean Silverthorne; Education; Fine Arts

03 Aug 2009
Research & Ideas

Corporate Social Responsibility in a Downturn

recession turns around. Q: How would you advise that executives best communicate their CSR efforts to stakeholders when the economy is in such turmoil? A: This is the time for executives to undertake a CSR audit and classify the programs... View Details

Keywords: by Martha Lagace

06 May 2008
First Look

First Look: May 6, 2008

quarters of operation, Google's internally developed prediction market has delivered accurate and decisive predictions about future events of interest to the company. Google must now determine how to increase participation in the market, and how to View Details

Keywords: Martha Lagace

Web

Technology & Innovation - Faculty & Research

and unfunded firms. Because randomization of the sample was not feasible, we address endogeneity around selection bias using a sample of qualitatively similar firms based on a funding decision score. This allows us to observe the local effect of samples in which we... View Details

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

(Hugh Quick); and (8) management that does "not observe sanctions when trust is violated" (Tony Smale). Charles Green added that "We don't have it because we haven't taught it, learned it, practiced it." In fairness,... View Details

Keywords: by James Heskett

01 Nov 2020
Research & Ideas

Good Leadership Is an Act of Kindness

cares about their well-being. Many realize that this needs to change. Practicing active, habitual kindness can transform the remote workplace and it can start today. A little reassurance, compassionate listening, a conscious effort to... View Details

Keywords: by Boris Groysberg and Susan Seligson

Publications