Publications

November 2013
Article

Learning from My Successes and from Others' Failures: Evidence from Minimally Invasive Cardiac Surgery

By: D. KC, B. Staats and F. Gino

Learning from past experience is central to an organization's adaptation and survival. A key dimension of prior experience is whether an outcome was successful or unsuccessful. While empirical studies have investigated the effects of success and failure in... View Details

Keywords: Healthcare; Health Care; Knowledge Work; Attribution Theory; Quality; Success; Medical Specialties; Health Care and Treatment; Failure; Learning; Health Industry

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2012
Book

Talk, Inc. : How Trusted Leaders Use Conversation to Power Their Organizations

By: Boris Groysberg and Michael Slind

How can leaders make their big or growing companies feel small again? How can they recapture the "magic"--the tight strategic alignment, the high level of employee engagement--that drove and animated their organization when it was a start-up? As more and more... View Details

Keywords: Leadership; Interpersonal Communication; Organizational Culture; Social and Collaborative Networks; Spoken Communication

January 2009 (Revised February 2009)
Case

Pitney Bowes: Employer Health Strategy

By: Michael E. Porter and Jennifer F Baron

Pitney Bowes, a Fortune 500 mail and document management firm, offered its first health plans in the years following World War II. Over the ensuing decades, Pitney Bowes adapted its approach to employee health amid rising health care costs, shifting employer attitudes... View Details

Keywords: Cost; Insurance; Policy; Health Care and Treatment; Compensation and Benefits; Employees; Corporate Strategy

The conflict between the United States and the Soviet Union during the Cold War has long been understood in a global context, but Jeremy Friedman's Shadow Cold War delves deeper into the era to examine the competition between the Soviet... View Details

Program

Agribusiness Seminar

Adapt internal processes, cultures, and communication strategies to attract the next generation of innovators and leaders Expand your personal and professional network Extend your network by connecting and working with accomplished... View Details

Keywords: Agriculture; Agriculture

Research Summary

Consumer Habituation

This paper examines how consumers willingness to pay for goods is determined by past patterns of consumption. The central result is a theorem of interior maximum, which states that willingness to pay for a good is maximized at a moderate level of habitual... View Details

March 2022
Article

Revealing Corruption: Firm and Worker Level Evidence from Brazil

By: Emanuele Colonnelli, Spyridon Lagaras, Jacopo Ponticelli, Mounu Prem and Margarita Tsoutsoura

We study how the disclosure of corrupt practices affects the growth of firms involved in illegal interactions with the government using randomized audits of public procurement in Brazil. On average, firms exposed by the anti-corruption program grow larger after the... View Details

Keywords: Crime and Corruption; Corporate Disclosure; Business Growth and Maturation; Brazil

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March–April 2015
Article

The Almighty Ruble

By: Debora L. Spar

At 1 AM Moscow time on December 16, Russia's central bank announced a massive hike in the country's interest rate, from 10.5% to 17%. It's not clear how Russian leader Vladimir Putin and his colleagues could realistically have expected to achieve anything by hiking the... View Details

Keywords: Monetary Policy; Economy; Policy; Currency; Interest Rates; Sovereign Finance; Russia

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Web

Podcast - Business & Environment

sustainable practices, and how it is partnering with global organizations to amplify their impact. He also delves into the challenges businesses face in adapting to climate risks and the role of AI in optimizing everything from supply... View Details

Web

The Virtual Experience

The pandemic has forced individuals and organizations to adapt quickly to new ways of doing business, new ways of leading, and new ways of learning. At Harvard Business School we’ve leveraged technology to enhance virtual leadership... View Details

09 Jan 2024
In Practice

Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year

growing impact on job roles, salary structures, and how companies are organized and managed. This transformation will bring new opportunities but also challenges in adapting to a rapidly changing work environment. Data and algorithms as... View Details

Keywords: by Rachel Layne; Information Technology

April 2025
Case

Salesforce Agentforce: The Limitless Workforce

By: Suraj Srinivasan, Allison Ciechanover and George Gonzalez

In early 2025, Salesforce was a global leader in cloud-based enterprise software, best known for pioneering customer relationship management (CRM) delivered as a service. Over the past two decades, the company had expanded into marketing, customer service, analytics,... View Details

Keywords: Business Model; Customer Relationship Management; Price; AI and Machine Learning; Technology Adoption; Organizational Change and Adaptation; Sales; Business Strategy; Ethics; Product Launch; Technology Industry; United States

2018
Working Paper

When to Take the Leap: The Antecedents and Consequences of Leapfrog CEOs

By: J. Yo-Jud Cheng

Much of the prior research on CEO successions focuses on differences between CEOs appointed from within the firm and those appointed from outside; however, this dichotomy neglects significant heterogeneity in CEOs’ career trajectories. In this study, I examine the... View Details

Keywords: Management Succession; Organizational Change and Adaptation; Innovation and Management

January 2023
Case

Thomas Buberl: Refounding AXA

By: Hubert Joly, Mihir Desai and Amram Migdal

In 2022, AXA and its CEO Thomas Buberl faced new types of challenges, including systemic risks such as climate change, geopolitical instability, public health crises, and social tensions caused by economic risks. AXA was one of the world’s largest insurers. Since... View Details