Publications

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

informational cues it provides. We propose that it is this very stability that provides a springboard for firms to reorient resources in order to adapt to a changing environment. For example, when Mahindra had to lay off 500 people to... View Details

Keywords: by Sean Silverthorne

1992
Book

The Challenge of Organizational Change: How Companies Experience It and Leaders Guide It

By: R. M. Kanter, B. Stein and T. D. Jick

Keywords: Organizational Change and Adaptation; Problems and Challenges

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March 2009
Case

Barbara Norris: Leading Change in the General Surgery Unit

By: Boris Groysberg, Nitin Nohria and Deborah Bell

Barbara Norris struggles to address the many problems facing her as a recently promoted nurse manager in the General Surgery Unit (GSU) at Eastern Massachusetts University Hospital (EMU). She has inherited a unit with the lowest employee satisfaction scores and highest... View Details

Keywords: Employee Relationship Management; Leading Change; Service Delivery; Organizational Change and Adaptation; Organizational Culture; Groups and Teams; Motivation and Incentives; Satisfaction; Health Industry

March 2019 (Revised June 2019)
Case

Global Sourcing at Nike

By: Nien-hê Hsieh, Michael W. Toffel and Olivia Hull

This case explores the evolution of Nike’s global product sourcing strategy, in particular ongoing efforts to improve working conditions at its suppliers’ factories. When the case opens in July 2018, Vice President of Sourcing Amanda Tucker and her colleagues in Nike’s... View Details

22 Aug 2005
Research & Ideas

Restoring a Global Economy, 1950–1980

diffusing U.S. management and marketing techniques to other economies, although they were typically adapted in their new hosts. In Europe, firms also began to respond to European integration by building European-wide organizations and... View Details

Keywords: by Geoffrey Jones

February 2009 (Revised June 2019)
Case

Cleveland Clinic: Transformation and Growth 2015

By: Michael E. Porter and Elizabeth O. Teisberg

The Cleveland Clinic's health care services are internationally renowned for quality. In 2008, The Clinic began to restructure the organization into teams defined around patient needs, rather than traditional medical specialties. "Patients First!" takes shape as the... View Details

Keywords: Health; Health Care Operations; Health Care Quality; Health Care; Strategy And Leadership; Strategy Development; Health Care and Treatment; Leading Change; Goals and Objectives; Growth and Development Strategy; Measurement and Metrics; Service Delivery; Organizational Change and Adaptation; Outcome or Result; Health Industry; Cleveland

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

problems, such as the adequacy of the public health system, disparities in access to health care, availability of emergency child care, universal broadband and Internet access, or educating people in life skills such as resiliency and View Details

Keywords: by Dina Gerdeman

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

message that adaptation and change were necessary if they were to continue to exist. Challenges to the conventional wisdom can be upsetting to individuals and organizations alike, and for that reason are often suppressed or discouraged.... View Details

Keywords: by Garry Emmons

May 2007 (Revised September 2008)
Case

Biocon Limited

By: Krishna G. Palepu and Ananth Chepuri

Biocon Limited was facing significant pricing pressure in their cash cow business, that primarily consisted of manufacturing Active Pharmaceutical Ingredients (APIs). To combat this commoditization, Biocon's leadership had chosen an innovation-led strategy. This new... View Details

Keywords: Globalized Firms and Management; Innovation and Management; Leading Change; Growth and Development Strategy; Risk Management; Organizational Change and Adaptation; Biotechnology Industry; India

10 Feb 2021
Research & Ideas

Has #MeToo Changed How Hollywood Hires?

about the producers and writers. Luo and Zhang chose to focus on the hiring of writers because they are involved in the earliest stages of a project and often help define its trajectory. Writers are “either the original creators or have major input in View Details

Keywords: by Rachel Layne; Media & Broadcasting

October 2009
Case

Medisys Corp.: The IntensCare Product Development Team

By: Anne Donnellon and Joshua D. Margolis

Key topics include designing teams, managing teams, managing conflict, group dynamics, project management, product development, interdepartmental relations, and organizational change. MediSys, a U.S.-based medical equipment maker, has been developing IntensCare, a new... View Details

Keywords: Project Management; Interdepartmental Relations; Organizational Change; Leadership; Conflict Management; Interpersonal Communication; Groups and Teams; Product Design; Product Development; Organizational Change and Adaptation; Health Care and Treatment; Power and Influence; Medical Devices and Supplies Industry; United States

January 23, 2020
Article

Sanctions and the End of Trans-Atlanticism: Iran, Russia, and the Unintended Division of the West

By: Rawi Abdelal and Aurélie Bros

Sanctions have become the dominant tool of statecraft in the United States and other Western states, especially the European Union, since the end of the Cold War. But the systematic use of this instrument may produce unintended and somewhat paradoxical geopolitical... View Details

Keywords: Geopolitics; Economic Sanctions; International Relations; United States; Russia; Iran; Europe

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Article

Business, Governments and Political Risk in South Asia and Latin America since 1970

By: G. Jones and Rachael Comunale

This article contributes to the literature on political risk in business and economic history by examining both new perspectives (risk encountered by companies domestically, rather than risk for foreign investors) and new settings (emerging markets economies in Latin... View Details

Keywords: Political Risk; Emerging Market; Bribery; Business ＆ Government Relations; Turbulence; Violence; Risk and Uncertainty; Emerging Markets; Crime and Corruption; Business and Government Relations; Business History; India; Latin America

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01 Mar 2023
What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

the right people is far more strategically important than where they perform their job As remote opportunities have become more pervasive, the main focus should be on the support structure you put in place to ensure your workers succeed.” Ekaterina Shatrova suggested... View Details

Keywords: by James Heskett

July 2012
Case

LEGO

By: Jan W. Rivkin, Stefan Thomke and Daniela Beyersdorfer

LEGO has emerged as one of the most successful companies in the toy industry. The case describes LEGO's gradual rise, rapid decline, and recent revitalization as it is keeping up with a changing market place. Central to LEGO's management model is the ability to find... View Details

Keywords: Innovation Management; Innovation; Operations Management; Organizational Change And Transformation; Operations; Competitive Strategy; Innovation and Management; Innovation Strategy; Organizational Change and Adaptation; Entertainment and Recreation Industry

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

at 3:00 a.m. and asked to perform. We call this pattern your trust “anchor.” Your anchor is the attribute that’s least likely to get wobbly on you, even when the proverbial clouds start to gather and winds start to howl. Reprinted by permission of Harvard Business... View Details

Keywords: by Kristen Senz

25 Jun 2024
Research & Ideas

How Transparency Sped Innovation in a $13 Billion Wireless Sector

products. But, in general, I would have to say the more partners, the better.” You Might Also Like: Open Source Software: The $9 Trillion Resource Companies Take for Granted How to Make AI 'Forget' All the Private Data It Shouldn't Have How Humans Outshine AI in View Details

Keywords: by Jay Fitzgerald; Technology

30 Mar 2003
Research & Ideas

The Future of IT Consulting

unprecedented frenzy of convergence of 1) adoption of systems such as ERP and CRM; 2) management improvements such as BPRE; 3) problems to solve such as Y2K; and 4) new territory to pioneer such as e-business. Q: Who are the current players who have successfully View Details

Keywords: by Sarah Jane Johnston; Consulting

April 2005 (Revised January 2006)
Case

Protege Partners: The Capacity Challenge

By: Randolph B. Cohen

In February 2005, Jeffrey Tarrant (HBS '85) and Ted Seides (HBS '99) considered their strategy for Protege Partners, founded in July 2002 as a fund of hedge funds (FOHF) specializing in small hedge funds. Protege's assets under management had grown to $1.1 billion, and... View Details

Keywords: Organizational Change and Adaptation; Business Growth and Maturation; Investment Funds; Financial Services Industry