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Show Results For
- All HBS Web
(26,270)
- People (94)
- News (8,052)
- Research (12,822)
- Events (142)
- Multimedia (842)
- Faculty Publications (10,053)
- November 2018 (Revised May 2019)
- Case
California Closets: Organizing the Customer Experience
By: Boris Groysberg and Annelena Lobb
California Closets had used robust net promoter score (NPS) data, surveyed across its locations, to create a more consistent and satisfying customer experience. CEO Bill Barton wanted to further optimize the customer experience around best practices. He also wanted to... View Details
Keywords: Net Promoter Score; Customer Relationship Management; Customer Satisfaction; Customers; Acquisition; Demographics; Strategy
Groysberg, Boris, and Annelena Lobb. "California Closets: Organizing the Customer Experience." Harvard Business School Case 419-004, November 2018. (Revised May 2019.)
- March 1990 (Revised January 1991)
- Supplement
Clerical and Technical Workers Organizing Campaign at Harvard University (B)
Heckscher, Charles C. "Clerical and Technical Workers Organizing Campaign at Harvard University (B)." Harvard Business School Supplement 490-081, March 1990. (Revised January 1991.)
- October 27, 2022
- Article
4 Types of Innovators Every Organization Needs
By: Andy Wu, Goran Calic and Min Basadur
Every company strives to be innovative, but most are missing key ingredients. How can you identify which ingredients your organization needs — and which employee styles can fill in the gaps? The authors’ research distills four key innovation styles that can lead to... View Details
Wu, Andy, Goran Calic, and Min Basadur. "4 Types of Innovators Every Organization Needs." Harvard Business Review (website) (October 27, 2022).
- 12 Nov 2009
- Working Paper Summaries
Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work
- 10 May 2022
- News
Remote Work Desire Changing Workforce
- May 2014
- Article
From Purpose to Impact: Figure Out Your Passion and Put It to Work
By: Nick Craig and Scott Snook
We offer opinions on leadership. A need is seen for executives to have a strong belief in the purpose of their lives as individuals and within an organization to be effective leaders and to accomplish their personal goals. Executives are urged to examine their lives to... View Details
Keywords: Leadership
Craig, Nick, and Scott Snook. "From Purpose to Impact: Figure Out Your Passion and Put It to Work." Harvard Business Review 92, no. 5 (May 2014): 105–111.
- 2017
- Working Paper
Empowering Bureaucracy: Achieving Non-Hierarchical Control and Employee Autonomy Through Dynamic Formal Roles
By: Michael Lee
Hierarchy and formal structure are conventionally viewed as two tightly coupled dimensions of organization design. As organizations move from more hierarchical to less hierarchical authority structures, they also tend to reduce formal structure. However, organic... View Details
- January 2009 (Revised March 2011)
- Teaching Note
Liz Claiborne and the New Working Woman (TN)
By: Anthony Mayo
Teaching Note for [407060]. View Details
- 05 May 2020
- News
The new working world
- 22 Feb 2018
- Video
Attract the right talent for your organization
- Web
Working Groups, Upcoming Event, and Resources | About
Working Groups, Upcoming Event, and Resources Published November 9, 2023 Share via Facebook Share via LinkedIn Print Share via email Recently I wrote to you about important View Details
- 30 Jan 2020
- News
What Organizations Need to Survive a Pandemic
- 22 Jan 2025
- News
11 Predictions for Work and Leadership in 2025
- 11 Mar 2020
- Video
Managing Through Crisis: How To Work Remotely
- October 2010 (Revised August 2012)
- Case
Harvest: Organic Waste Recycling with Energy Recovery (A)
By: Deishin Lee, Baris Ata and Mustafa H. Tongarlak
This case describes the waste management industry and a clean technology solution for landfill diversion and renewable energy production. The (A) case focuses on the operational characteristics of waste management and waste to energy, as well as the characteristics of... View Details
Keywords: Renewable Energy; Logistics; Wastes and Waste Processing; Corporate Finance; Green Technology Industry; Utilities Industry; Energy Industry
Lee, Deishin, Baris Ata, and Mustafa H. Tongarlak. "Harvest: Organic Waste Recycling with Energy Recovery (A)." Harvard Business School Case 611-033, October 2010. (Revised August 2012.)
- March 2004 (Revised February 2006)
- Case
Salt Lake Organizing Committee, The: 2002 Olympics
By: H. Kent Bowen, Bryce LaPierre and Courtney Purrington
After two and a half years of effort, Fraser Bullock, COO of the 2002 Winter Olympics, faced projected deficits and post-9/11 security requirements only five months before the opening ceremony. Summarizes the organizational structure and processes put in place by... View Details
Keywords: Framework; Knowledge Dissemination; Business or Company Management; Managerial Roles; Organizational Design; Organizational Structure; Planning; Practice; Risk and Uncertainty; Safety; Sports; System
Bowen, H. Kent, Bryce LaPierre, and Courtney Purrington. "Salt Lake Organizing Committee, The: 2002 Olympics." Harvard Business School Case 604-092, March 2004. (Revised February 2006.)
- April 2020 (Revised February 2023)
- Supplement
GitLab and the Future of All-Remote Work (B)
By: Prithwiraj Choudhury and Emma Salomon
Supplements the (A) case. View Details
Choudhury, Prithwiraj, and Emma Salomon. "GitLab and the Future of All-Remote Work (B)." Harvard Business School Supplement 620-117, April 2020. (Revised February 2023.)
- 14 Jan 2015
- News
The Capabilities Your Organization Needs to Sustain Innovation
- 1997
- Book
Finding Time: How Corporations, Individuals, and Families Can Benefit from New Work Practices
By: Leslie Perlow
Why do Americans work so hard? Are the long hours spent at work really necessary to increase organizational productivity? Perlow documents the work life of employees who assume that for their own success and the success of their organization they must put in extended... View Details
Perlow, Leslie. Finding Time: How Corporations, Individuals, and Families Can Benefit from New Work Practices. Ithaca, NY: Cornell University Press, 1997.