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Show Results For
- All HBS Web
(3,064)
- People (14)
- News (1,122)
- Research (1,148)
- Events (6)
- Multimedia (43)
- Faculty Publications (597)
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- 18 Dec 2017
- Op-Ed
Why Employers Must Stop Requiring College Degrees For Middle-Skill Jobs
Credit: Pixsooz American companies have a problem. Over the past decade, they have begun to demand a bachelor’s degree in hiring workers for jobs that traditionally haven’t required one. This uptick in credentialing, or “degree inflation,” rested on the belief that... View Details
Keywords: by Joseph Fuller
- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
skipping class. If you decide to skip work—please call in and let us know, so we can make sure your job is covered.'" Trained labor, it turns out, is a very valuable asset even in a land of 1.3 billion-plus people. "Chu's... View Details
- 05 Mar 2009
- What Do You Think?
How Frank or Deceptive Should Leaders Be?
leadership behaviors may depend on the "context" in which they are found. As a result, one might conclude as Mike Leahy did that " I am fascinated with the range of our readers' responses to something I thought was rather straightforward." Harsh... View Details
Keywords: by Jim Heskett
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
have been several. First, innovation in frameworks and methodologies along with trained professionals have provided value-added services uniquely available from the consulting firm. For example, the Boston Consulting Group and McKinsey... View Details
- 09 Dec 2019
- Research & Ideas
Identify Great Customers from Their First Purchase
and advances in machine learning technology. Ascarza expects her research will be published early next year and at that point plans to make the code for her model available online for free. With the help of a trained data scientist, any... View Details
- 21 Sep 2020
- Research & Ideas
Are You Sabotaging Your Own Company?
can impair an enemy organization’s performance don’t need to come from highly trained federal operatives, but can be pulled off by “ordinary citizens” without special skills or training. “Sometimes when things go wrong, an organization... View Details
Keywords: by Dina Gerdeman
- 06 May 2021
- HBS Case
How Four Women Made Miami More Equitable for Startups
Noting that many urban youth lacked tech skills, she and her husband Derek Pearson launched Code Fever, a company offering training camps and hackathons for young people, and transformed a vacant building in a historically Black... View Details
Keywords: by Carolyn DiPaolo
- 07 Nov 2012
- HBS Case
HBS Cases: Sir Alex Ferguson--Managing Manchester United
the greatest (and most high-strung) athletes in the world, staying current on the latest training regimens and technology, and plotting strategy both for on-field play and organizational success. Elberse first taught the case, Sir Alex... View Details
- 08 Mar 2019
- Research & Ideas
Seven Negotiation Lessons from Amazon's HQ Disaster in Queens
persuade lower-skilled groups that thousands of new support jobs and training opportunities would be forthcoming along with the $100,000+ job bonanza for high-skilled workers. Community groups looking for improved parks, sidewalks, and... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
various pieces of electronics, they would instead be bombarded with technical specifications. Furthermore, most women sought installation help from store staff but were turned away. Best Buy responded by reengineering the design of its stores and View Details
- 06 Aug 2013
- First Look
First Look: August 6
Publications August 2013 Cengage Learning Principles of Management. 1st ed By: Gulati, Ranjay, Anthony J. Mayo, and Nitin Nohria Abstract—Prepare your students, as managers, to confront today's challenges and opportunities that are more dynamic and complex than ever... View Details
Keywords: Anna Secino
- Forthcoming
- Book
How to Be Bold: The Surprising Science of Everyday Courage
By: Ranjay Gulati
What leads people to speak truth to power, share bold new ideas, or put their lives on the line? Most of us chalk it up to personality, presuming that our heroes are naturally fearless. But what if courage isn’t simply a matter of personality? What if it’s something... View Details
Gulati, Ranjay. How to Be Bold: The Surprising Science of Everyday Courage. HarperCollins, forthcoming.
- 2021
- Book
Management as a Calling: Leading Business, Serving Society
By: Andrew J. Hoffman
Business leaders have tremendous power to influence our society, how it operates, whether it is fair, and the extent to which it impacts the environment. And yet, we do not recognize or call out the responsibility that comes with that power. This book is meant to... View Details
Keywords: Business Education; Power and Influence; Corporate Social Responsibility and Impact; Social Issues; Leadership
Hoffman, Andrew J. Management as a Calling: Leading Business, Serving Society. Stanford University Press, 2021. (Winner of the 2022 PROSE Book Award, Association of American Publishers;
Winner of the 2022 Best Book Award, Social Issues in Management Division, Academy of Management;
Finalist for the 2022 George R. Terry Book Award, Academy of Management.
Chinese Edition: 使命管理, China Science and Technology Press, 2022.)
- January 2023 (Revised April 2024)
- Case
First to Fight? Culture, Tradition, and the United States Marine Corps (USMC)
By: Ranjay Gulati, Akhil Iyer and Joel Malkin
Over a history of more than 240 years, the United States Marine Corps has forged a distinct culture and institutional identity centered on its “warrior ethos.” In the wars of American history, Marines fought with uncommon valor, rising to international prominence for... View Details
Keywords: Change Management; Transformation; Talent and Talent Management; Government Administration; Management Practices and Processes; Management Systems; Organizational Change and Adaptation; Organizational Culture; Performance Effectiveness; United States
Gulati, Ranjay, Akhil Iyer, and Joel Malkin. "First to Fight? Culture, Tradition, and the United States Marine Corps (USMC)." Harvard Business School Case 423-051, January 2023. (Revised April 2024.)
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
customers. Alibaba increased training offerings to a broader set of customers in China on how to use its platforms. Making sense of it all As the COVID-deaccession crisis has fundamentally shifted customer behavior toward fulfilling more... View Details
- 03 May 2023
- Research & Ideas
Why Confronting Racism in AI 'Creates a Better Future for All of Us'
doesn’t recognize my hands because I have melanin in my skin, but the company didn’t have people with my level of melanin or darker in the training so that product doesn’t work well for me, or folks who look like me. If I decide to market... View Details
Keywords: by Barbara DeLollis
- 24 Sep 2018
- Research & Ideas
How Cost Accounting is Improving Healthcare in Rural Haiti
clocks, with a large display, that were placed throughout the five sites for all employees to easily see the time.” Training the locals was very important, Shah says. “Our role on the business side was to equip trainees with the concepts... View Details
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
team members received training in various technical crafts—one became a licensed electrician, another a machinist, another learned some carpentry skills. Q: Was this unique? A: Absolutely not. We saw the similar approach repeated... View Details
- 22 Apr 2002
- Research & Ideas
Does Spirituality Drive Success?
in America, and Work in Progress (co-authored with Michael Eisner, chairman of the Walt Disney Company). Schwartz is now president of LGE Performance Systems and co-created its Corporate Athlete training program, which aims to apply the... View Details
- 18 Nov 2022
- HBS Case
What Does It Take to Safeguard a Legacy in Asset Management?
“well-rounded team players” who can provide a broader view. Another key difference from the industry: Brown doesn’t hire newly minted MBAs. That’s because “we rely so heavily on the team dynamic,” Lee told the authors. “As a small organization, we don’t have the time... View Details