Succession Planning - Publications - Faculty & Research

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

the researchers met with Mueller in 2009, he explained that the organizational transformation occurred in three stages: triage (immediately responding to the 9/11 attacks), search (forming a plan to tackle national security without... View Details

Keywords: by Carmen Nobel

09 Feb 2009
Research & Ideas

Uncompromising Leadership in Tough Times

long-term study of successful CEOs, some of them outlined in the August 2008 Harvard Business Review article, "The Uncompromising Leader," cowritten with Russell A. Eisenstat, Nathaniel Foote, Tobias Fredberg, and Flemming... View Details

Keywords: by Martha Lagace

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Interviewing - Alumni

Careers Interviewing Careers Interviewing Preparation is key to a successful interview. The tips and questions below are designed to let you know what to expect from the process and to help you plan your... View Details

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Curriculum - Business & Environment

bikes on their way than they did the smart-locks that allowed their customers to unlock them with their cell-phones. But the breather would also give ofo's leaders a chance to re-assess their plans for the rest of the year. For how long,... View Details

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Health Care - Faculty & Research

its new Vision 2020 plan, a strategic plan for the evolving global corporation, which included developing a global vaccine business. August 2015 (Revised August 2015) Case Hoag Orthopedic Institute By: Robert S. Kaplan and Jonathan Warsh... View Details

26 Nov 2013
First Look

First Look: November 26

workforce is not a quick fix to control costs or improve the quality of care. A poorly planned redesign can even result in increased costs and decreased quality. Changes in skill mix and role definitions should be preceded by a detailed... View Details

Keywords: Sean Silverthorne

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

insights and practices as pandemic recovery plans are developed. Consider these five elements of organizational decision-making: information gathering; strategy; combining long-term thinking with short-term actions; clear communication... View Details

Keywords: by Boris Groysberg and Sarah Abbott

03 Jun 2002
Research & Ideas

How to Succeed With Your New Boss

of the boss in a startup is very different than in turnaround, realignment, or sustaining success situations. So you need to gain consensus on the type of situation. Then you have to think carefully about what role you would like your new... View Details

Keywords: by Michael Watkins

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

which all organized human groups are susceptible—the suppression, especially during planning and decision-making, of views that might be perceived as contentious or disruptive to an organization's foundational beliefs. Consider the costs... View Details

Keywords: by Garry Emmons

February 1998 (Revised February 1999)
Case

Amway Japan Limited

In April 1997, the president of Amway Japan (AJL, Tokyo, Japan), pondered how to reverse the first performance decline the company has experienced since entering the Japanese direct selling market in 1979. Established as the tenth overseas subsidiary of Amway Corp. of... View Details

Keywords: Strategic Planning; Motivation and Incentives; Business Subsidiaries; Distribution Channels; Customer Satisfaction; Consumer Products Industry; Michigan; Tokyo

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Financial Accounting Online Course | HBS Online

other companies for investment purposes, and I’ve realized that I can make more informed decisions with my improved knowledge of company financials. Pankaj Prashant Medium Term Planning Engineer at Rio Tinto Prepare for the MBA classroom... View Details

09 Mar 2003
Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

Managers today have a problem. They know their companies must grow. But growth is hard, especially given today's economic environment where investment capital is difficult to come by and firms are reluctant to take risks. Managers know innovation is the ticket to View Details

Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

industry leaders to participate in a course capstone panel discussion of the COVID-19 crisis and what it means for the future of the industry. What we heard was that the restaurant industry was in deep economic trouble and that ill-conceived government bailout View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

18 Apr 2011
Research & Ideas

It’s Not Nagging: Why Persistent, Redundant Communication Works

moved the team faster, she says. Managers with power spent more time on damage control after assuming an employee had finished the work. That said, the results didn't show that either group was more successful with deadlines or meeting... View Details

Keywords: by Kim Girard

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Partners - Case Method Project

Alcott College Prep High School IL 3 of 34 Joshua Burmeister Partners For Success Addison, IL IL 4 of 34 Casey Campe Disney II Magnet High School Chicago, IL Subjects: Civics IL 5 of 34 Andrea Cavedo Woodlands Academy Lake Forest, IL... View Details

16 Jun 2021
HBS Case

Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm

management, accepting the reality of the situation and taking big actions relatively quickly." Carnival’s success has been due in part to investors’ faith in the company’s ability to right itself, but corporate leaders also made some... View Details

Keywords: by Michael Blanding; Travel

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Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy - Recruiting

didn’t plan out a career in beauty. Instead, she tested out different hypotheses and followed her curiosity. Some early stops in her career included internships at Merrill Lynch and Putnam, consideration of joining Teach for America or... View Details

21 Aug 2000
Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

Why did a group of Harvard Business School professors become interested in an innovative new heart surgery technique? It turns out that a hospital's operating room provides an excellent controlled arena from which to explore the role that teamwork plays in the View Details

Keywords: by Hilah Geer

13 Mar 2023
Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

about the impact of microfinance.” Bulletin: One of the great surprises of microfinance has been the astonishingly high rates of loan repayment, at around 96 or 98 percent. How do you interpret that? Ben Roth: One metric of success is... View Details

Keywords: by Jen McFarland Flint; Financial Services

30 May 2024
News

How to Have Effective Conversations

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Charles Duhigg (MBA 2003) is a Pulitzer Prize–winning journalist, a staff writer for The New Yorker, and author of the bestselling books The Power of... View Details

Publications