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Show Results For
- All HBS Web
(964)
- News (276)
- Research (620)
- Events (1)
- Multimedia (5)
- Faculty Publications (270)
- 01 Mar 2006
- News
Fast Lane to Country Lane
feel like everything I’ve done has been leading to this,” says Lackley, who manages business operations for Mark Lackley Furniture Maker (www.lackley.com), a high-end furniture company in Quechee, Vermont. Lackley began her “training” for... View Details
Thomas G. Stemberg
Staples stores throughout the US, Stemberg added new services for small businesses including a copier center, a technology resource for managing computer networks, and office furniture. Staples became one of... View Details
Keywords: Retail
- 06 Dec 2021
- News
Ink: Talking Shop
some tales, and then ask for tips,” Bines says. The experience taught him that the better you understand your customer, the richer the tips. He has worked in customer-facing businesses ever since, including his current role as managing... View Details
- 16 Jul 2024
- Op-Ed
Corporate Boards Are Failing in Their No. 1 Duty
and store managers who had the freedom to source materials unique to their marketplace. In his zeal to increase short-term earnings, Nardelli got rid of the customer advisers and centralized procurement... View Details
Keywords: by Bill George
- 19 Jul 2004
- Research & Ideas
Why Innovations Sit on the Shelf
not with him. He then deduced that plenty of managers a few layers below him had insight into the situation, information that he should be hearing. But those conversations were occurring behind closed doors. So any information that might... View Details
- 28 May 2019
- News
Alumni Achievement Awards 2019
no.” Fast money: “My husband, Barry, and I raised a million dollars in two weeks to start Bluemercury in 1999. The initial idea was to build an e-commerce company, but then we changed course and focused on freestanding beauty stores where... View Details
- 16 May 2005
- Research & Ideas
Confronting the Reality of Web Services
What's next for Web services? In his case summary "Will Web Services Really Transform Collaboration?" published in the Winter 2005 edition of MIT Sloan Management Review, HBS associate professor Andrew P. McAfee argues that the... View Details
Keywords: by Sara Grant
- 07 Oct 2010
- News
Why Wal-Mart Went Shopping in Africa
- 17 Oct 2016
- HBS Case
Business Solutions That Help Cut Food Waste
display only the approximate amount of food the store was likely to sell that day. This allowed managers to order what was needed for the day with any oversupply stored safely... View Details
- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
not all equal in facing these threats. While some retailers will manage through this revolution, many will perish. The old strategy of containing shrink and growing incremental store traffic two percent per... View Details
- 30 Oct 2005
- Research & Ideas
Tuning Jobs to Fit Your Company
with economies of scale in merchandising, marketing, and distribution. To ensure standardization, Wal-Mart sets the span of control for store managers at the "narrow" end of the scale. Although... View Details
Keywords: by Robert Simons
- 01 Oct 1996
- News
Kid at Heart — John H. Eyler (MBA 1971)
chain's 38 similarly decorated stores -- is a fantasyland of whirling gizmos, blinking lights, talking bears, and singing clocks. The mazelike layout of the Fifth Avenue shop spans two levels and is filled from floor to ceiling with toys,... View Details
Keywords: Marguerite Rigoglioso
- 01 Mar 2006
- News
The Real Conflict
the benefits of those “everyday low prices” and, by extension, where the real conflict lies. — Ghemawat is the Jaime and Josefina Chua Tiampo Professor of Business Administration at HBS. Mark is the managing director of the Martello... View Details
- Web
Usage and Policies - Research Computing Services
and Acceptable Use The HBS research computing environment, composed of a number of servers and services, is a large, shared resource that is often at significant capacity and stores confidential and sensitive research data. The compute... View Details
- 04 Oct 2019
- News
Changing of the Guard at Tesco
Photo via Tesco Photo via Tesco In July, the British retailer Tesco marked its 100th birthday with a 30-hour dance session in Wembley Stadium. Historic milestones aside, the company could also celebrate its recovery from an accounting scandal and extended economic... View Details
- 04 Dec 2020
- News
Hour by Hour
their former employees so that both can benefit. The company uses a web-based application to connect employers and former workers in good standing, and allows employers to automate and manage their interactions with former employees.... View Details
- 23 Sep 2014
- First Look
First Look: September 23
software to be significant. But unlike other retailers who took an iron hand approach to push compliance, Belk's implementation permitted store managers to "edit" the system to "fix" the... View Details
Keywords: Sean Silverthorne
- 20 Sep 2021
- Blog Post
Student Spotlight: Summer Internships in Business and Environment
joining HBS. Cal Brooks (MBA 2022, Section A), Summer Internship: Commercialization Strategy Intern at Malta Malta is building a new type of electro-thermal energy storage system that can collect and store energy from any source (i.e.... View Details
- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
when he began his own pottery workshop in 1759. Nevertheless, each of the three, she writes, instinctively grasped the fundamentals of earning long-term customer trust and loyalty. Effective brand creation and management have a vital... View Details
Keywords: by Martha Lagace
- 02 Feb 2015
- Research & Ideas
Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t
habits as well, such as a growing preference for sharing items rather than owning them, and encouraging "showrooming" where shoppers visit stores only to test products—then buy them more cheaply online. The user benefits from lower cost,... View Details
Keywords: by Michael Blanding