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  • 04 Jun 2020
  • Book

It’s Not About You: Why Leaders Need to Look Outward

for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber and has consulted with WeWork and... View Details
Keywords: by Kristen Senz
  • April 2013 (Revised October 2013)
  • Case

National Instruments

By: Lynda M. Applegate, Keri Pearlson and Natalie Kindred
This case explores the use of social media to support product design, customer support, marketing and HR activities at National Instruments (NI). Based in Austin, Texas, with over $1 billion in 2011 sales, NI designs, produces, and sells software and hardware platforms... View Details
Keywords: Organizational Structure; Applications and Software; Organizational Culture; Technological Innovation; Digital Platforms; Innovation and Management; Media; Management Systems; Social and Collaborative Networks; Service Industry; Service Industry; Texas
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  • 05 Feb 2018
  • What Do You Think?

Should Companies Disclose Employee Compensation?

it works." On the other hand, Kamal Gupta cited problems regarding pay transparency in observing that, "Indian law had mandated public sharing of employee compensation for all those drawing above a certain limit employees... View Details
Keywords: by James Heskett; Financial Services
  • 01 Mar 2024
  • News

The War Within

When the full-scale Russian invasion of Ukraine began in February 2022, Nataliia Zhyliak’s world was upended in a matter of days. At the time, Zhyliak, a psychologist in the western Ukrainian city of Kamianets-Podilskyi, was working at an education and rehabilitation... View Details
Keywords: Janelle Nanos; illustration by Daniel Bejar
  • 07 Jul 2010
  • First Look

First Look: July 7

ObenchainHarvard Business School Case 310-055 Facing the worldwide financial crisis, Goldman Sachs CEO Lloyd Blankfein considered his options including whether his company could avoid a forced marriage and what steps Goldman Sachs should take to try to restore... View Details
Keywords: Martha Lagace
  • 31 Mar 2009
  • First Look

First Look: March 31, 2009

the board of directors to help improve the management of the business. When these negotiations failed, Biglari launched a proxy fight against Friendly in 2007. While these two activist investors shared similar objectives, they worked... View Details
Keywords: Martha Lagace
  • 10 Nov 2009
  • First Look

First Look: Nov. 10

revolutionary functionality. We explore a second path to entry that does not rely on Schumpeterian innovation: platform envelopment. By leveraging shared user relationships and common components, one platform provider can move into... View Details
Keywords: Martha Lagace
  • 09 Oct 2001
  • Research & Ideas

Driven: How Human Nature Shapes Organizations

kind of social contract, a promise of a certain mix of quality (D1), service (D2), novelty (D3), and reliability (D4) that adds up to a value that justifies the price. Of course, shareholders have always been seen as caring only about the... View Details
Keywords: by Paul Lawrence & Nitin Nohria
  • 17 May 2011
  • First Look

First Look: May 17

  Working PapersThe First Deal: The Division of Founder Equity in New Ventures Authors:Thomas F. Hellmann and Noam Wasserman Abstract This paper examines the division of founder shares in entrepreneurial ventures, focusing on the decision... View Details
Keywords: Sean Silverthorne
  • 13 Oct 2015
  • First Look

October 13, 2015

set on the productivity of technology-based services workers, supervisor effects are estimated and found to be large. Replacing a boss who is in the lower 10% of boss quality with one who is in the upper 10% of boss quality increases a... View Details
  • Web

Online Business Strategy Course | HBS Online

Complements from Substitutes Featured Exercises Create a customer journey map to discover complementary products and services 5 hrs Module 3 Competing with Network Effects Explore the three types of network effects, their impact on WTP,... View Details
  • 21 Jun 2022
  • HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

providing a basic service for free and paid subscriptions to an advanced version. By 2019, Slack had 88,000 paying customers and 10 million daily users. The company hired its first sales teams to recruit large corporations. Microsoft... View Details
Keywords: by Lane Lambert; Information Technology; Technology
  • November 2011 (Revised June 2013)
  • Case

Natura Cosméticos, S.A.

Rodolfo Guttilla, Director of Corporate Affairs for Natura Cosméticos S.A. (Natura), prepared for a meeting with key stakeholders to discuss the future of integrated reporting at Natura. A cosmetics company with a strong brand, robust growth in international and... View Details
Keywords: Corporate Social Responsibility and Impact; Integrated Corporate Reporting; Decision Making; Beauty and Cosmetics Industry; Brazil
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  • Web

C. Roland Christensen - Christensen Center for Teaching & Learning

into “a learning community with shared values and common goals." In the classroom, Christensen was a true artist, like the conductor of a symphony orchestra, as he posed questions to students, listened carefully to their replies, and then... View Details
  • Web

The Railroads: The First Big Business - Railroads and the Transformation of Capitalism | Harvard Business School

speed of a horse, locomotives compressed weeklong journeys into days. By mid-century, the rails moved people, raw materials, and goods around the country relatively quickly, cheaply and, for the most part, in all seasons and weather. With the establishment of the... View Details
  • February 2019
  • Article

The Market for Financial Adviser Misconduct

By: Mark Egan, Gregor Matvos and Amit Seru
We construct a novel database containing the universe of financial advisers in the United States from 2005 to 2015, representing approximately 10% of employment of the finance and insurance sector. We provide the first large-scale study that documents the economy-wide... View Details
Keywords: Financial Advisors; Brokers; Consumer Finance; Financial Misconduct And Fraud; FINRA; Financial Institutions; Crime and Corruption; Organizational Culture; Personal Finance; Financial Services Industry
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  • October 2010 (Revised July 2012)
  • Supplement

Toni Sacconaghi at Sanford C. Bernstein

By: Linda A. Hill and Dana Teppert
Toni Sacconaghi, a senior sell-side equity research analyst at Sanford C. Bernstein covering U.S. IT hardware companies, thinks about the challenges and opportunities presented by the firm's new office in Hong Kong. Sacconaghi was previously the only analyst covering... View Details
Keywords: Employees; Knowledge Sharing; Knowledge Use and Leverage; Research; Social and Collaborative Networks; Financial Services Industry; Hong Kong; United States
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  • 01 Apr 2013
  • Research & Ideas

First Minutes are Critical in New-Employee Orientation

aptitude for following standard procedures during customer calls. Individuality was not just discounted; in some ways it was expressly discouraged. "As a service role, the job can be stressful, not only because employees must help... View Details
Keywords: by Carmen Nobel; Web Services; Web Services; Web Services
  • 02 Jun 2020
  • Research & Ideas

Coronavirus Careers: Cloud Kitchens Are Now Serving

overnight. What is a cloud kitchen? Cloud kitchens are commercial facilities purpose-built to produce food specifically for delivery. They do not have brick-and-mortar dine-in areas and consist of shared kitchen space with culinary staff... View Details
Keywords: by Lena Ye and Geoffrey Jones; Food & Beverage
  • 09 Mar 2023
  • Blog Post

Where Will You Be in 30 Years: Behind the Scenes of the 5 Big Life Decisions Documentary

the sense of guilt felt by women was unique. For Black alumni, the discouraging truth was that racism had been part of every participant’s story over a span of 30 years. Very little has changed. Lisa Cleveland (MBA 1992) shared in the... View Details