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- All HBS Web (1,240)
- Faculty Publications (306)
- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
motivation for working all these hours is not actually to produce high-quality work. In fact, there’s a lot of evidence to suggest that it’s going to undermine the quality of the work.” Confronting deeply held beliefs has been part of... View Details
- 01 Sep 2005
- News
WATER Ltd.
in “water-stressed” countries, where either the quantity or the quality of water supplies will have sunk to levels ranging from inadequate to economically crippling. At the same time, another valuable water-infrastructure system, the... View Details
- 01 Jun 2005
- News
Transforming the IRS
Rossotti Courtesy HBS Press When Charles O. Rossotti (MBA ’64) was appointed commissioner of the Internal Revenue Service in 1997, it was the most feared and loathed of all federal government agencies. People told him that he was taking... View Details
- 01 Sep 2024
- News
The Exchange: Lessons from the Edge
Image by John Ritter Professors Geoff Jones and Tarun Khanna had been toiling away from their respective HBS offices for many years, each of them interested in emerging markets but expressed through different disciplines: Jones, a historian, was studying how the world... View Details
- 26 Jan 2017
- News
Turning Millennials into Leaders
create an NGO for kids around the world with HIV and AIDS [to improve] their quality of life, which led me to teaching back in Africa with students focusing on service and leadership. “I said, ‘I’ve been... View Details
- 01 Sep 2009
- News
A Student Plan Goes to Washington
of time and lack of knowledge. Their solution? Elevate board service to a profession by creating a nonprofit, public-private Corporate Governance College (CGC) to employ, train, and coordinate the placement of full-time professional... View Details
- Profile
Andrew Kletzing
see an alternative point of view. In turn, they've impressed me by the quality of their thinking. My sectionmates force me to perform at a higher level." Continued service to country For his summer... View Details
- 01 Mar 2004
- News
Leadership Project Codifies Elusive Traits
database is an excellent resource for those interested in the history of leadership, Mayo stresses that it also conveys important information about qualities needed by future leaders. “We can ask, Does this decade look like any other... View Details
- 10 Oct 2007
- Research & Ideas
“Blank” Inside: Branding Ingredients
the quality of what's inside. We need the assurance of the Sunkist brand. A variant on this theme is ingredient branding: putting the brand of an ingredient on the outside of a product to increase its appeal. When is the provider of the... View Details
- 08 May 2018
- First Look
First Look at New Research and Ideas, May 8, 2018
Medicare cannot directly monitor HAI rates and instead relies on providers accurately self-reporting HAIs in claims to correctly assess penalties. Consequently, the incentives for providers to improve service View Details
Keywords: Sean Silverthorne
- 24 Apr 2014
- News
Delivering HBS-style training for teachers
Inspired by an HBS lecturer who asked why there wasn’t a service academy for teachers, Tony Klemmer (MBA 1983) founded the National Academy of Advanced Teacher Education (NAATE) in Newport, Rhode Island, in 2010. The academy’s mission is... View Details
- 2008
- Working Paper
How Did Increased Competition Affect Credit Ratings?
The credit rating industry has historically been dominated by just two agencies, Moody's and S&P, leading to longstanding legislative and regulatory calls for increased competition. The material entry of a third rating agency (Fitch) to the competitive landscape offers... View Details
Keywords: Credit; Financial Markets; Governing Rules, Regulations, and Reforms; Quality; Reputation; Competition; Financial Services Industry
Becker, Bo, and Todd Milbourn. "How Did Increased Competition Affect Credit Ratings?" Harvard Business School Working Paper, No. 09-051, October 2008. (Revised July 2009, September 2010.)
- 01 Sep 2011
- News
Water for Life
development, we strongly believe that the delivery of water and sanitation services to the city of Manila significantly affects the quality of life of the public, especially those in marginalized... View Details
- 01 Jun 2013
- News
Revitalizing America
Faculty Opinion Illustration by Corbis/Image Zoo/Cargo Whatever the question—disaster relief, education, health care, foreign policy—national and community service is an answer. Organizing a full-time civilian View Details
Keywords: Health, Social Assistance
- 03 Sep 2020
- Op-Ed
Why American Health Care Needs Its Own SEC
services of unknown quality. The lack of transparency protects providers and insurers from needing to compete on the price and quality of their services. Lack of competition, in turn, inflates the cost and... View Details
- March 1999 (Revised July 1999)
- Case
Dana-Farber Cancer Institute, The
By: Richard M.J. Bohmer and Ann Winslow
Describes the death of a cancer patient in one of the nation's premier cancer treatment centers and examines the organizational and process characteristics that may have contributed to the medical error. View Details
Keywords: Health Care and Treatment; Quality; Service Operations; Management Practices and Processes; Business Processes; Failure; Health Industry
Bohmer, Richard M.J., and Ann Winslow. "Dana-Farber Cancer Institute, The." Harvard Business School Case 699-025, March 1999. (Revised July 1999.)
- 01 Jun 2003
- News
Student Conferences, at a Glance
Fitzhugh Conference Redefining Wealth: Claim It, Grow It, Sustain It January 31–February 2, 2003 Sponsor: HBS African-American Student Union Keynote speaker: Benaree Pratt Wiley (MBA 1972), president & CEO, The Partnership, Inc. Bert King Award for View Details
- 13 May 2013
- Blog Post
Exploring in a Passion Safe Environment
environment, and that extends to the post-MBA landscape. I am amazed by not only the assistance from MBA Support Services and Career & Professional Development, but also by the encouragement from the companies that visit campus. As a... View Details
- 08 Nov 2011
- News
Saluting Our HBS Veterans
service academies has influenced how leadership is taught at the School. HBS faculty, students, and alumni with military backgrounds have played important roles in contributing to the transformative nature of the HBS experience. With... View Details
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
in three ways. First, the early adopters who valued the club-like atmosphere of relaxing over a quality cup of coffee found themselves in a minority. To grow, Starbucks increasingly appealed to grab and go customers for whom View Details