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Show Results For
- All HBS Web
(2,127)
- People (7)
- News (607)
- Research (1,145)
- Events (1)
- Multimedia (4)
- Faculty Publications (531)
- 23 Nov 2021
- Book
What It Takes to Build an Organizational Culture That Wins
in strategy within Microsoft. The shift to a greater emphasis on a cloud-based service strategy to take its place alongside an extremely successful Microsoft software strategy was facilitated by the simultaneous effort to address the... View Details
Keywords: by Avery Forman
- June 2020 (Revised May 2022)
- Case
Vanguard Retail Operations (A)
By: Willy C. Shih and Antonio Moreno
The first two cases in this series are set in the financial services industry, and explore whether it is better for back-office workers to be generalists who provide the flexibility of being able to handle the complete range of transactions that the company faces or... View Details
Keywords: Pooling; Generalist Model; Specialist Model; Operations; Service Operations; Management; Job Design and Levels; Financial Services Industry; United States
Shih, Willy C., and Antonio Moreno. "Vanguard Retail Operations (A)." Harvard Business School Case 620-104, June 2020. (Revised May 2022.)
- 21 Oct 2008
- First Look
First Look: October 21, 2008
on an Emerging Field Authors:Sandeep Purao, Carliss Y. Baldwin, Alan Hevner, Veda C. Storey, Jan Pries-Heje, Brian Smith, and Ying Zhu Abstract The boundaries and contours of design sciences continue to undergo definition and refinement.... View Details
Keywords: Martha Lagace
- 20 Apr 2009
- Research & Ideas
Misgovernance at the World Bank
seat on the board? A: I think the main service we can provide is to show that board members can be held accountable by data that are publicly available. It would be relatively simple for the Bank to publish the amounts of development... View Details
Keywords: by Martha Lagace
- Web
HBS - The year in Review
School’s 2023 Alumni Achievement Award winners. Commencement Press Release Class Day Press Release Dean’s Award Bestowed The Dean’s Award, recognizing service to the School and society, was given to Cassidy Wald (MBA 2023). This award... View Details
- 26 Jun 2012
- First Look
First Look: June 26
Ashraf, Oriana Bandiera, and Kelsey Jack Abstract A substantial body of research investigates the design of incentives in firms, yet less is known about incentives in organizations that hire individuals to perform tasks with positive... View Details
Keywords: Sean Silverthorne
- 04 May 2015
- Research & Ideas
Need to Solve a Problem? Take a Break From Collaborating
Got a problem? Throw some collaboration software at it. It's a common strategy among today's managers: Organizations spend a lot of money on technology that enables employees to tackle problems collectively. Hence, the market is rife with connectivity tools and View Details
- 13 Oct 2010
- Working Paper Summaries
Employee Selection as a Control System
- February 2022 (Revised March 2022)
- Case
National Electric Vehicles Sweden (NEVS): Materializing a Vision
By: Shane Greenstein and Elena Corsi
In 2021, the car manufacturer National Electric Vehicle Sweden (NEVS) faced the challenge of securing funding from its investor to launch an innovative mobility solution based on fleets of shared autonomous driving (AD) cars. The system was complex as it required the... View Details
Keywords: Autonomous Vehicles; Product Design; Sustainable Cities; Transportation Networks; Auto Industry; Sweden; Europe
Greenstein, Shane, and Elena Corsi. "National Electric Vehicles Sweden (NEVS): Materializing a Vision." Harvard Business School Case 622-076, February 2022. (Revised March 2022.)
- 23 Jan 2007
- First Look
First Look: January 23, 2007
wealth of case studies, in diverse settings, based on actual implementations. Store Manager Incentive Design and Retail Performance: An Exploratory Investigation Authors:Nicole DeHoratius and Ananth Raman Periodical:Manufacturing and... View Details
Keywords: Martha Lagace
- 01 Sep 2023
- News
Money Does Grow on (Family) Trees
on his land. Kearns has documented it all. “Genealogy is an opportunity to uncover, be inspired by, and share stories of all people,” says Kearns, a marketing director for Amazon Web Services and board member of the nonprofit National... View Details
- Program
Value Creation Through Effective Boards
Summary The impact of a corporate board can be significant—but the challenges faced by board members are increasingly complex. Designed to enhance your contribution as a corporate board member, this program provides the frameworks for... View Details
- October 2009 (Revised April 2010)
- Supplement
Societe Generale (B): The Jerome Kerviel Affair
By: Francois Brochet
This case illustrates the tension/balance that firms with complex and risky business models must consider in designing their internal controls. It describes the environment in which a derivatives trader engaged in massive directional positions on major European stocks... View Details
Brochet, Francois. "Societe Generale (B): The Jerome Kerviel Affair." Harvard Business School Supplement 110-030, October 2009. (Revised April 2010.)
- Web
Online Business Courses & Certifications | HBS Online
Business Essentials Interpret data to inform business decisions, explore the economic foundations of strategy, and discover what’s behind the numbers in financial statements. Explore Subject 3 Courses Credential of Readiness (CORe) View Details
- January 2008 (Revised January 2010)
- Case
iBasis, Inc.
By: Andrew Wasynczuk, Katherine Dowd and Nicole Kravec
iBasis examines the development of a long-term relationship between equipment manufacturer Cisco and start-up iBasis, a voice-over-internet wholesaler. Questions arise for iBasis founders as to how best to build a beneficial relationship with the much larger partner.... View Details
Keywords: Information Technology; Intellectual Property; Value Creation; Equality and Inequality; Partners and Partnerships; Business Growth and Maturation; Price Bubble; Trust; Business Startups; Web Services Industry; Web Services Industry; Web Services Industry
Wasynczuk, Andrew, Katherine Dowd, and Nicole Kravec. "iBasis, Inc." Harvard Business School Case 908-014, January 2008. (Revised January 2010.)
- 16 Oct 2023
- HBS Case
Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta
Delta will decide two years from now, ‘That was an initiative and now we’re done.’ They understand that it will take substantial investment in time and resources.” Atlanta is more than 50 percent Black Delta started as a Louisiana crop-duster View Details
- June 2016
- Article
Understanding Online Hotel Reviews Through Automated Text Analysis
By: Shawn Mankad, Hyunjeong "Spring" Han, Joel Goh and Srinagesh Gavirneni
Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for... View Details
Keywords: Hotel Reviews; Natural Language Processing; Information Technology; Service Operations; Accommodations Industry; Moscow
Mankad, Shawn, Hyunjeong "Spring" Han, Joel Goh, and Srinagesh Gavirneni. "Understanding Online Hotel Reviews Through Automated Text Analysis." Service Science 8, no. 2 (June 2016): 124–138.
- Web
Leadership Initiative - Leadership
strategic priorities, including applied research, new executive course development, and key convenings with stakeholders in the leadership development space. Her insights from the LI inform her service on non-profit boards, allowing her... View Details
- 03 Jun 2019
- Blog Post
9 Lessons from the Class of 2019
The Harvard Business School MBA faculty and staff are dedicated to providing students with a global education in leadership to fulfill HBS’ mission of educating leaders who make a difference in the world. From designing courses to... View Details
- 09 Dec 2002
- Research & Ideas
UnileverA Case Study
animal feeds. In Europe, its food business spanned all stages of the industry, from fishing fleets to retail shops. Among its range of ancillary services were shipping, paper, packaging, plastics, and advertising and market research.... View Details