Publications

Publications

Filter Results: (2,127) Arrow Down
Filter Results: (2,127) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 30 of 2,127 Results →
  • 23 Nov 2021
  • Book

What It Takes to Build an Organizational Culture That Wins

in strategy within Microsoft. The shift to a greater emphasis on a cloud-based service strategy to take its place alongside an extremely successful Microsoft software strategy was facilitated by the simultaneous effort to address the... View Details
Keywords: by Avery Forman
  • June 2020 (Revised May 2022)
  • Case

Vanguard Retail Operations (A)

By: Willy C. Shih and Antonio Moreno
The first two cases in this series are set in the financial services industry, and explore whether it is better for back-office workers to be generalists who provide the flexibility of being able to handle the complete range of transactions that the company faces or... View Details
Keywords: Pooling; Generalist Model; Specialist Model; Operations; Service Operations; Management; Job Design and Levels; Financial Services Industry; United States
Related
  • 21 Oct 2008
  • First Look

First Look: October 21, 2008

on an Emerging Field Authors:Sandeep Purao, Carliss Y. Baldwin, Alan Hevner, Veda C. Storey, Jan Pries-Heje, Brian Smith, and Ying Zhu Abstract The boundaries and contours of design sciences continue to undergo definition and refinement.... View Details
Keywords: Martha Lagace
  • 20 Apr 2009
  • Research & Ideas

Misgovernance at the World Bank

seat on the board? A: I think the main service we can provide is to show that board members can be held accountable by data that are publicly available. It would be relatively simple for the Bank to publish the amounts of development... View Details
Keywords: by Martha Lagace
  • Web

HBS - The year in Review

School’s 2023 Alumni Achievement Award winners. Commencement Press Release Class Day Press Release Dean’s Award Bestowed The Dean’s Award, recognizing service to the School and society, was given to Cassidy Wald (MBA 2023). This award... View Details
  • 26 Jun 2012
  • First Look

First Look: June 26

Ashraf, Oriana Bandiera, and Kelsey Jack Abstract A substantial body of research investigates the design of incentives in firms, yet less is known about incentives in organizations that hire individuals to perform tasks with positive... View Details
Keywords: Sean Silverthorne
  • 04 May 2015
  • Research & Ideas

Need to Solve a Problem? Take a Break From Collaborating

Got a problem? Throw some collaboration software at it. It's a common strategy among today's managers: Organizations spend a lot of money on technology that enables employees to tackle problems collectively. Hence, the market is rife with connectivity tools and View Details
Keywords: by Carmen Nobel; Web Services; Web Services
  • 13 Oct 2010
  • Working Paper Summaries

Employee Selection as a Control System

Keywords: by Dennis Campbell; Banking
  • February 2022 (Revised March 2022)
  • Case

National Electric Vehicles Sweden (NEVS): Materializing a Vision

By: Shane Greenstein and Elena Corsi
In 2021, the car manufacturer National Electric Vehicle Sweden (NEVS) faced the challenge of securing funding from its investor to launch an innovative mobility solution based on fleets of shared autonomous driving (AD) cars. The system was complex as it required the... View Details
Keywords: Autonomous Vehicles; Product Design; Sustainable Cities; Transportation Networks; Auto Industry; Sweden; Europe
Related
  • 23 Jan 2007
  • First Look

First Look: January 23, 2007

wealth of case studies, in diverse settings, based on actual implementations. Store Manager Incentive Design and Retail Performance: An Exploratory Investigation Authors:Nicole DeHoratius and Ananth Raman Periodical:Manufacturing and... View Details
Keywords: Martha Lagace
  • 01 Sep 2023
  • News

Money Does Grow on (Family) Trees

on his land. Kearns has documented it all. “Genealogy is an opportunity to uncover, be inspired by, and share stories of all people,” says Kearns, a marketing director for Amazon Web Services and board member of the nonprofit National... View Details
Keywords: April White; Illustrations by Fabio Consoli; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • Program

Value Creation Through Effective Boards

Summary The impact of a corporate board can be significant—but the challenges faced by board members are increasingly complex. Designed to enhance your contribution as a corporate board member, this program provides the frameworks for... View Details
  • October 2009 (Revised April 2010)
  • Supplement

Societe Generale (B): The Jerome Kerviel Affair

By: Francois Brochet
This case illustrates the tension/balance that firms with complex and risky business models must consider in designing their internal controls. It describes the environment in which a derivatives trader engaged in massive directional positions on major European stocks... View Details
Keywords: Risk Management; Governance Controls; Crisis Management; Financial Services Industry
Related
  • Web

Online Business Courses & Certifications | HBS Online

Business Essentials Interpret data to inform business decisions, explore the economic foundations of strategy, and discover what’s behind the numbers in financial statements. Explore Subject 3 Courses Credential of Readiness (CORe) View Details
  • January 2008 (Revised January 2010)
  • Case

iBasis, Inc.

By: Andrew Wasynczuk, Katherine Dowd and Nicole Kravec
iBasis examines the development of a long-term relationship between equipment manufacturer Cisco and start-up iBasis, a voice-over-internet wholesaler. Questions arise for iBasis founders as to how best to build a beneficial relationship with the much larger partner.... View Details
Keywords: Information Technology; Intellectual Property; Value Creation; Equality and Inequality; Partners and Partnerships; Business Growth and Maturation; Price Bubble; Trust; Business Startups; Web Services Industry; Web Services Industry; Web Services Industry
Related
  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

Delta will decide two years from now, ‘That was an initiative and now we’re done.’ They understand that it will take substantial investment in time and resources.” Atlanta is more than 50 percent Black Delta started as a Louisiana crop-duster View Details
Keywords: by Lane Lambert; Air Transportation
  • June 2016
  • Article

Understanding Online Hotel Reviews Through Automated Text Analysis

By: Shawn Mankad, Hyunjeong "Spring" Han, Joel Goh and Srinagesh Gavirneni
Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for... View Details
Keywords: Hotel Reviews; Natural Language Processing; Information Technology; Service Operations; Accommodations Industry; Moscow
Related
  • Web

Leadership Initiative - Leadership

strategic priorities, including applied research, new executive course development, and key convenings with stakeholders in the leadership development space. Her insights from the LI inform her service on non-profit boards, allowing her... View Details
  • 03 Jun 2019
  • Blog Post

9 Lessons from the Class of 2019

The Harvard Business School MBA faculty and staff are dedicated to providing students with a global education in leadership to fulfill HBS’ mission of educating leaders who make a difference in the world. From designing courses to... View Details
  • 09 Dec 2002
  • Research & Ideas

Unilever—A Case Study

animal feeds. In Europe, its food business spanned all stages of the industry, from fishing fleets to retail shops. Among its range of ancillary services were shipping, paper, packaging, plastics, and advertising and market research.... View Details
Keywords: by Geoffrey Jones; Consumer Products; Entertainment & Recreation; Food & Beverage; Manufacturing; Retail