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Show Results For
- All HBS Web
(1,935)
- People (12)
- News (483)
- Research (748)
- Events (3)
- Multimedia (23)
- Faculty Publications (422)
- Web
MBA Experience - Business & Environment
career through networking and recruiting events, mentorship and alumni connections, and more. Entrepreneurial Support Starting your own venture? Learn about local incubators, prize opportunities and advising resources. Harvard... View Details
- July 2003 (Revised October 2018)
- Case
Starbucks: Delivering Customer Service
By: Youngme Moon and John Quelch
Starbucks, the dominant specialty-coffee brand in North America, must respond to recent market research indicating that the company is not meeting customer expectations in terms of service. To increase customer satisfaction, the company is debating a plan that would... View Details
Keywords: Customer Focus and Relationships; Customer Satisfaction; Profit; Recruitment; Marketing Strategy; Service Operations; Performance Improvement; Planning; Food and Beverage Industry
Moon, Youngme, and John Quelch. "Starbucks: Delivering Customer Service." Harvard Business School Case 504-016, July 2003. (Revised October 2018.)
- 05 Dec 2022
- Research & Ideas
5 Companies Where Employees Move Up the Ladder Fast
Companies vying to fill entry-level roles should take a page from AT&T and American Express and offer aggressive advancement opportunities to workers without college degrees to help expand the talent pool, says a new report. According to “The American Opportunity... View Details
Keywords: by Pamela Reynolds
- Web
Research Services - Faculty & Research
and survey research projects, including planning, data collection, analysis, and reporting. HBS has a team that manages the behavioral research lab and small group rooms used for experimental research, as well as provides recruiting... View Details
- June 2013 (Revised June 2016)
- Case
Ensina!
By: John J-H Kim, Alejandra Meraz Velasco and Christine An
In 2011, a group of passionate social entrepreneurs in Rio de Janeiro, with the support and encouragement of several prominent philanthropists and members of government, launch Ensina!, seizing Brazil's unprecedented economic growth and national commitment to... View Details
- Web
Hiring International Students
organizations are pursuing global competency as a key attribute in their hiring, so this is a pool of talented professionals you should not overlook. There are common misperceptions and this information will allow you to navigate the world of US business immigration.... View Details
- 02 Sep 2015
- What Do You Think?
What's Wrong With Amazon’s Low-Retention HR Strategy?
added: “I think there may be too many variables left out here The relative happiness of an employee base has bottom-line repercussions far beyond customer satisfaction.” What’s to be done? At the very least, FISSINNF suggests that greater transparency in View Details
- 05 Jan 2024
- Blog Post
Meet The HBS African American Student Union
members are first welcomed to the AASU family at our annual fall retreat, full of community building and bonding. From there, they are supported throughout their first year with workshops, panels, and socials. These events primarily focus on academic excellence, View Details
- July 2022
- Article
The Developmental Origins and Behavioral Consequences of Attributions for Inequality
By: Antonya Marie Gonzalez, Lucia Macchia and Ashley V. Whillans
Attributions, or lay explanations for inequality, have been linked to inequality-relevant behavior. In adults and children, attributing inequality to an individual rather than contextual or structural causes is linked to greater support for economic inequality and less... View Details
Gonzalez, Antonya Marie, Lucia Macchia, and Ashley V. Whillans. "The Developmental Origins and Behavioral Consequences of Attributions for Inequality." Art. 104329. Journal of Experimental Social Psychology 101 (July 2022).
- December 2007
- Article
China + India: The Power of Two
By: Tarun Khanna
China and India are burying the hatchet after four-plus decades of hostility. A few companies from both nations have been quick to gain competitive advantages by viewing the two as symbiotic. If Western corporations fail to do the same, they will lose their competitive... View Details
Keywords: Competency and Skills; Economic Growth; Cross-Cultural and Cross-Border Issues; Multinational Firms and Management; Business History; Competitive Strategy; Cooperation; China; India
Khanna, Tarun. "China + India: The Power of Two." Harvard Business Review 85, no. 12 (December 2007).
- 17 Jan 2023
- In Practice
8 Trends to Watch in 2023
As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details
Keywords: by Avery Forman
- 01 Dec 2023
- News
The Exchange: Help Wanted
Image by John Ritter The path to a job in the C-suite isn’t what it used to be. For many years, companies could lean on financial expertise and industry connections when recruiting candidates, but HBS professors Raffaella Sadun and Joseph Fuller say that so much has... View Details
- Web
Entrepreneurship - Faculty & Research
describes its co-founders' motivations and their strategy for disrupting an industry in the midst of dramatic structural change; and asks whether a16z's success to date has been due to its novel organization structure. a16z's 22 investment professionals are supported... View Details
- 01 Sep 2023
- News
Money Does Grow on (Family) Trees
For 17 years, Andre Kearns (MBA 1999) has been tracing his family tree. One by one, he has added branches, grounding himself in a long and sometimes complicated lineage. Through family stories, forgotten heirlooms, and vital records, Kearns has traveled back through... View Details
- Web
Accelerating Solutions - Business & Environment
policymakers, founders, investors, educators, recruiters and skills-based trainers. Highlights Video Full Panel Video Ensuring Climate Leadership: Boards, Metrics, & Accountability As thousands of large companies worldwide work towards... View Details
- 07 Mar 2011
- Research & Ideas
Why Companies Fail—and How Their Founders Can Bounce Back
success, even though he has a .650 failure rate. But in entrepreneurial management, there's a tendency to see things in black and white, rather than looking at the whole picture. And while VCs are likely to recruit an executive with... View Details
Keywords: by Carmen Nobel
- 29 Jul 2002
- Research & Ideas
Time Pressure and Creativity: Why Time is Not on Your Side
from my research associates and me. I met personally with each participating team four times during their participation: An initial recruiting meeting, where I explained what participation would involve and what the team would get in... View Details
- 18 Jun 2024
- Research & Ideas
What Your Non-Binary Employees Need to Do Their Best Work
says. In fact, many traditional surveys often don’t reach enough respondents who identify as non-binary to create a meaningful sample. The research team used the platform Prolific, which specifically allowed them to recruit participants... View Details
Keywords: by Michael Blanding
- 24 Oct 2018
- Sharpening Your Skills
Startup or Established Company? Which Is Best for You?
wanted to build the team. So, on day one I hired a head of recruiting to get things off to a strong start. I also knew market adoption would be critical to fundraising so (we) focused on growth very early on—before we even had a product!”... View Details
Keywords: by Julia B. Austin
- 22 Mar 2024
- Research & Ideas
Open Source Software: The $9 Trillion Resource Companies Take for Granted
exposing themselves to the risk that a single person getting run over by a bus may blow up the whole company.” For hiring managers, there’s clear reason to recruit and retain open source experts. “Companies are recognizing that there's... View Details