Quality Improvement - Publications - Faculty & Research

23 May 2018
Research & Ideas

How to Know If Your Neighborhood Is Being Gentrified

familiar arguments both for and against. Private developers and other supporters argue that new restaurants and retail shops, high-rise housing, and other spruce-ups revitalize communities by attracting outside investment and luring new residents. Critics counter that... View Details

Keywords: by Dina Gerdeman

24 Oct 2011
Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

digital age is a fertile area of his research. Luca is looking at rankings, expert evaluations, online consumer reviews, and quality disclosure laws to see how they work in market settings, and which are most important for consumers. To... View Details

Keywords: by Michael Blanding; Food & Beverage

Web

Value Measurement for Health Care - Institute For Strategy And Competitiveness

organization's strategic agenda. Key Benefits Focused on improving the quality and delivery of health care, Value Measurement for Health Care provides more efficient and more cost-effective approaches to... View Details

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

more strategic answer, he adds. Toxic workers whose glass is half full However, the toxic worker’s qualities aren’t all bad, presenting companies with an apparent trade-off. “It turns out that, on average, they’re actually very good... View Details

Keywords: by Roberta Holland

01 Sep 2023
News

Global Outposts Expand HBS’s Intellectual Footprint

Since taking over as CEO of Tata Steel in 2013, T. V. Narendran had sought to transform India’s oldest steel manufacturing firm to ready it for a rapidly evolving business world. He instilled financial discipline, acquired new businesses, and launched digital... View Details

Keywords: Jennifer Gillespie

11 Mar 2019
Research & Ideas

Branding Sells Cereal, Handbags, and Vacations. Can It Sell a Country?

world stage. Armed with a $74 million branding fund, the President’s Council on Nation Branding began a multiprong effort in 2009 to position South Korea as an important global player, showcase its welcoming culture, and boost quality... View Details

Keywords: by Danielle Kost; Tourism

Web

Presentations - Institute For Strategy And Competitiveness

Health Care Core Concepts by Professor Michael E. Porter Professor Michael E. Porter presents the current status of value based health care as a strategy to improve health care. January 2020 Time-Driven Activity-Based Costing in Health... View Details

09 Oct 2001
Research & Ideas

Driven: How Human Nature Shapes Organizations

cutthroat competition or totally collusive bonding. Either extreme will harm the firm's performance. These swings can occur because each of the four drives was created by evolution to improve the odds of gene survival. When any one drive... View Details

Keywords: by Paul Lawrence & Nitin Nohria

22 Sep 2009
First Look

First Look: September 22

users can access and improve the source code. At the same time, however, opening a module sets up an open source (free) competitor. This hampers the firm's ability to capture value. We analyze three competitive situations: monopoly,... View Details

Keywords: Martha Lagace

17 Jan 2017
First Look

First Look at New Research: January 17

considering such a path, the authors offer practical advice for each stage of the process. Think it through. Do you have the right qualities for the job (managerial skills, confidence, persuasiveness, persistence, a thirst for learning,... View Details

Keywords: Sean Silverthorne

11 Jul 2019
Sharpening Your Skills

Deconstructing 'Customer Experience'

2010, according to market researcher Gartner, 36 percent of businesses said they competed mostly on the basis of customer experience. By 2016, that number had risen to 89 percent. Here are insights and research created at Harvard Business School for View Details

Keywords: by Sean Silverthorne; Retail; Service

28 May 2019
Research & Ideas

Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets

something differently like improve their governance and change their board. The same goes for auditors. With risk of litigation there’s a deterrent effect. If you know that I can sue you then you are less likely to commit a violation in... View Details

Keywords: by Martha Lagace; Financial Services; Accounting

10 Feb 2023
Research & Ideas

COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated

broader social impact of their products and platforms,” says Luca. In his years at HBS, Luca has focused his research on, among other things, ways to tackle discrimination in online platforms, coming up with a series of recommendations for Airbnb; helping to View Details

Keywords: by Scott Van Voorhis; Health; Technology

28 Nov 2005
Research & Ideas

Unilever: Transformation and Tradition

for major innovations. The science base was high quality and deep. Research on animal feeds could lead over time into a successful pregnancy test. Unilever's knowledge about edible fats and detergents was second to none in the world. This... View Details

Keywords: by Geoffrey Jones; Consumer Products

31 May 2011
Research & Ideas

Japan Disaster Shakes Up Supply-Chain Strategies

causing many companies to rethink their supply chain strategies, which suddenly seem extremely fragile. When a natural disaster hits, relief organizations such as the Red Cross and Doctors Without Borders swing into action with crisis-response plans that have been... View Details

Keywords: by Dennis Fisher; Auto; Technology; Computer; Electronics

27 Apr 2010
First Look

First Look: April 27

of accounting earnings in predicting future cash flows using out-of-sample predictions and market value of equity as a proxy for all future cash flows. We find that, on average, accruals improve upon current cash flow from operations in... View Details

Keywords: Martha Lagace

11 May 2016
Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

incentive to add more transparency on things like invoice markups and service costs? Myriad consumer websites help car buyers overcome that asymmetry with information on what dealers pay for cars, vehicle quality stats, and maintenance... View Details

Keywords: by Sean Silverthorne; Auto

Web

Growing on the Job - Alumni

stage in a larger drama of growth – your growth. In many cases, the job itself will provide the challenges and resources necessary for expanding your skillset and adding depth to your leadership abilities. But regardless of the quality of... View Details

25 May 2011
HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

out how he or she can help (QuikTrip offers a variety of employee support programs). But if there are no real barriers and a worker's performance continues to suffer, the employee is cut loose. Improving on the Fly QuikTrip employees also... View Details

Keywords: by Julia Hanna; Retail

05 Oct 2020
Book

Want to Be Happier? Make More Free Time

about her research. The topic of her presentation: the mistake we often make in chasing a higher paycheck at the expense of quality time with loved ones. Video: Working too much? Break some bad habits View Video “I started talking to this... View Details