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      • June 2008 (Revised July 2008)
      • Case

      Kit Hinrichs at Pentagram (A)

      By: Linda A. Hill and Emily Stecker
      This case focuses on Kit Hinrichs, a 65-year-old partner at Pentagram, a privately owned multidisciplinary design firm. One of the world's most prestigious design firms, Pentagram was founded by five designers from different disciplines in London in the 1970s. By 2008,... View Details
      Keywords: Arts; Business Offices; Customer Relationship Management; Design; Leadership; Personal Development and Career; Groups and Teams; Creativity; Service Industry; San Francisco
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      Hill, Linda A., and Emily Stecker. "Kit Hinrichs at Pentagram (A)." Harvard Business School Case 408-127, June 2008. (Revised July 2008.)
      • 14 May 2008
      • Other Presentation

      Value-Based Health Care Delivery

      By: Michael E. Porter
      This presentation draws on Michael E. Porter and Elizabeth Olmsted Teisberg: Redefining Health Care: Creating Value-Based Competition on Results, Harvard Business School Press, May 2006, "How Physicians Can Change the Future of Health Care" Journal of the American... View Details
      Keywords: Health; United States
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery." HBS Centennial Business Summit, Boston, MA, May 14, 2008.
      • 10 Jun 2008
      • Other Presentation

      Value-Based Health Care Delivery

      By: Michael E. Porter
      This presentation draws on Michael E. Porter and Elizabeth Olmsted Teisberg: Redefining Health Care: Creating Value-Based Competition on Results, Harvard Business School Press, May 2006, "How Physicians Can Change the Future of Health Care," Journal of the American... View Details
      Keywords: Health; United States
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery." Healthcare Delivery: Achieving Organizational Excellence, Harvard Business School, Executive Education, Boston, MA, June 10, 2008.
      • 10 Jun 2008
      • Other Presentation

      Value-Based Health Care Delivery

      By: Michael E. Porter
      This presentation draws on Michael E. Porter and Elizabeth Olmsted Teisberg: Redefining Health Care: Creating Value-Based Competition on Results, Harvard Business School Press, May 2006, "How Physicians Can Change the Future of Health Care," Journal of the American... View Details
      Keywords: Health; United States
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery." China Senior Health Executive Education, Harvard School of Public Health, Boston, MA, June 10, 2008.
      • 4 Jun 2008
      • Other Presentation

      Value-Based Health Care Delivery

      By: Michael E. Porter
      This presentation draws on Michael E. Porter and Elizabeth Olmsted Teisberg: Redefining Health Care: Creating Value-Based Competition on Results, Harvard Business School Press, May 2006, “How Physicians Can Change the Future of Health Care ” Journal of the American... View Details
      Keywords: Health; Spain
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery." ExpoManagement, HSM, Madrid, Spain, June 4, 2008.
      • 25 Apr 2008
      • Other Presentation

      Value-Based Health Care Delivery

      By: Michael E. Porter
      This presentation draws on Michael E. Porter and Elizabeth Olmsted Teisberg: Redefining Health Care: Creating Value-Based Competition on Results, Harvard Business School Press, May 2006, "How Physicians Can Change the Future of Health Care" Journal of the American... View Details
      Keywords: Health; United States
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery." American Surgical Association, New York City, NY, April 25, 2008.
      • April 2008
      • Case

      The Historical Development of the Harvard Business School (A)

      By: Richard S. Tedlow
      Keywords: Business Education; History
      Citation
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      Tedlow, Richard S. "The Historical Development of the Harvard Business School (A)." Harvard Business School Case 808-148, April 2008.
      • April 2008
      • Supplement

      The Historical Development of the Harvard Business School (B)

      By: Richard S. Tedlow
      Keywords: Growth and Development; Higher Education; History; Education Industry
      Citation
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      Tedlow, Richard S. "The Historical Development of the Harvard Business School (B)." Harvard Business School Supplement 808-149, April 2008.
      • 17 Apr 2008
      • Other Presentation

      Value-Based Health Care Delivery

      By: Michael E. Porter
      This presentation draws on Michael E. Porter and Elizabeth Olmsted Teisberg: Redefining Health Care: Creating Value-Based Competition on Results, Harvard Business School Press, May 2006, "How Physicians Can Change the Future of Health Care" Journal of the American... View Details
      Keywords: Health; United States
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery." Forces Of Change: New Strategies for the Evolving Health Care Marketplace, Harvard School of Public Health, Boston, MA, April 17, 2008.
      • April 2008
      • Module Note

      Improvement with Customer-Operators

      By: Frances X. Frei and Dennis Campbell
      Taught as the third module in a Harvard Business School course on Managing Service Operations: Understanding the Customer Operating Role (606-092). Explores how firms can systematically leverage their customer-operators in the organizational improvement process is... View Details
      Keywords: Service Operations; Performance Improvement; Customer Focus and Relationships; Framework; Employees; Business Model; Management Practices and Processes; Organizational Design
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      Frei, Frances X., and Dennis Campbell. "Improvement with Customer-Operators." Harvard Business School Module Note 608-135, April 2008.
      • April 2008
      • Module Note

      Service Design in the Context of Customer-Operators

      By: Frances X. Frei
      Taught as the second module in a Harvard Business School course on Managing Service Operations: Understanding the Customer Operating Role (606-092). Addresses the design and management of service operations with significant customer operating roles. The focus is on... View Details
      Keywords: Customer Satisfaction; Management; Design; Service Operations; Cost
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      Frei, Frances X. "Service Design in the Context of Customer-Operators." Harvard Business School Module Note 608-134, April 2008.
      • 2008
      • Case

      Centennial of Harvard Business School 'HBS in 2008' case

      By: Julie Battilana
      Keywords: Business Education; Boston
      Citation
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      Battilana, Julie. "Centennial of Harvard Business School 'HBS in 2008' case." 2008.
      • March 2008
      • Course Overview Note

      Dynamic Markets

      By: Joshua D. Coval and Erik Stafford
      The Dynamic Markets course at Harvard Business School is organized around the hands-on application of financial decision making in a wide variety of capital market settings. The course relies heavily on in-class simulations of a range of market settings where students... View Details
      Keywords: Value Creation; Decision Making; Capital Markets; Competitive Strategy; Profit; Applications and Software; Information; Strategy; Price; Outcome or Result; Curriculum and Courses; Theory
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      Coval, Joshua D., and Erik Stafford. "Dynamic Markets." Harvard Business School Course Overview Note 208-143, March 2008.​
      • 27 Mar 2008
      • Other Presentation

      Value-Based Health Care Delivery

      By: Michael E. Porter
      This presentation draws on Michael E. Porter and Elizabeth Olmsted Teisberg: Redefining Health Care: Creating Value-Based Competition on Results, Harvard Business School Press, May 2006, "How Physicians Can Change the Future of Health Care," Journal of the American... View Details
      Keywords: Health; United States
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery." Brigham & Women's/Faulkner Executive Education, Boston, MA, March 27, 2008.
      • March 2008 (Revised June 2008)
      • Case

      Healthcare and Harvard Business School Alumni in 2008

      By: Richard G. Hamermesh, Carin-Isabel Knoop and Cara Sterling
      This case chronicles the role that Harvard Business School alumni play in the healthcare industry. Overall data on alumni is given, and the industry is broken into seven areas in which the careers of twenty-five alumni are highlighted. View Details
      Keywords: Business Education; Executive Education; Personal Development and Career; Practice; Health Industry
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      Hamermesh, Richard G., Carin-Isabel Knoop, and Cara Sterling. "Healthcare and Harvard Business School Alumni in 2008." Harvard Business School Case 808-044, March 2008. (Revised June 2008.)
      • March 2008 (Revised March 2010)
      • Module Note

      Global Capital and National Institutions: Crisis and Choice in the International Financial Architecture

      By: Laura Alfaro
      This module note presents a series of case studies taught in the Harvard Business School course Institutions, Macroeconomics, and the Global Economy (IMaGE). The course addresses the opportunities created by the emergence of a global economy and proposes strategies for... View Details
      Keywords: Risk and Uncertainty; International Finance; Globalized Economies and Regions; Macroeconomics
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      Alfaro, Laura. "Global Capital and National Institutions: Crisis and Choice in the International Financial Architecture." Harvard Business School Module Note 708-041, March 2008. (Revised March 2010.)
      • March 2008
      • Case

      Ujjivan: A Microfinance Institution at a Crossroads (A)

      By: V.G. Narayanan and Pamela Freed
      Samit Ghosh, the CEO and founder of Ujjivan, a major microfinance provider in Bangalore, wants to grow his business rapidly and become financially sustainable, but he's struggling with staff fraud, high costs, and how to stay true to Ujjivan's mission of poverty... View Details
      Keywords: Financial Institutions; Microfinance; Ethics; Mission and Purpose; Growth and Development Strategy; Financial Services Industry; Bangalore
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      Narayanan, V.G., and Pamela Freed. "Ujjivan: A Microfinance Institution at a Crossroads (A)." Harvard Business School Case 108-057, March 2008.
      • 8 Mar 2008
      • Other Presentation

      Value-Based Health Care Delivery

      By: Michael E. Porter
      This presentation draws on Michael E. Porter and Elizabeth Olmsted Teisberg: Redefining Health Care: Creating Value-Based Competition on Results, Harvard Business School Press, May 2006, and "How Physicians Can Change the Future of Health Care," Journal of the... View Details
      Keywords: Health; United States
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery." American Medical Group Association, Orlando, FL, March 8, 2008.
      • March 2008
      • Article

      Is Yours a Learning Organization?

      By: David A. Garvin, Amy C. Edmondson and Francesca Gino
      This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. An organization with a strong learning culture faces the unpredictable deftly.... View Details
      Keywords: Interpersonal Communication; Learning; Surveys; Leading Change; Management Analysis, Tools, and Techniques; Organizational Culture
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      Garvin, David A., Amy C. Edmondson, and Francesca Gino. "Is Yours a Learning Organization?" Harvard Business Review 86, no. 3 (March 2008): 109–116.
      • February 2008 (Revised August 2011)
      • Case

      Olympia Machine Company, Inc.

      By: Frank V. Cespedes and Benson P. Shapiro
      The management team of an industrial equipment supplier is debating the company's method of compensating salespeople. Different executives have offered different alternatives to the current method of straight salary plus expenses. Each option has different implications... View Details
      Keywords: Governance Controls; Compensation and Benefits; Mission and Purpose; Salesforce Management; Motivation and Incentives; Business Strategy; Industrial Products Industry
      Citation
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      Cespedes, Frank V., and Benson P. Shapiro. "Olympia Machine Company, Inc." Harvard Business School Case 708-490, February 2008. (Revised August 2011.)
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