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  • March–April 2023
  • Article

Market Segmentation Trees

By: Ali Aouad, Adam Elmachtoub, Kris J. Ferreira and Ryan McNellis
Problem definition: We seek to provide an interpretable framework for segmenting users in a population for personalized decision making. Methodology/results: We propose a general methodology, market segmentation trees (MSTs), for learning market... View Details
Keywords: Decision Trees; Computational Advertising; Market Segmentation; Analytics and Data Science; E-commerce; Consumer Behavior; Marketplace Matching; Marketing Channels; Digital Marketing
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  • 06 Jul 2016
  • Research & Ideas

The Truth About Authentic Leaders

also challenged older models of leadership, including the “great man theory” and competency-based leadership models. Previous generations of business people spent more time trying to “market” themselves as leaders, rather than undertaking... View Details
Keywords: by Bill George
  • 14 Jun 2023
  • Op-Ed

Every Company Should Have These Leaders—or Develop Them if They Don't

and possess the ability to guide a team through efficient time management. Leaders at the vice president level may be LTLs if they have deep experience or specialized skills or are leading a specific function. The key for LTLs is that... View Details
Keywords: by Hise Gibson
  • Summer 2014
  • Article

Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals

By: Anita L. Tucker, W. Scott Heisler and Laura D. Janisse
Frontline care providers in hospitals spend at least 10% of their time working around operational failures, which are situations where information, supplies, or equipment needed for patient care are insufficient. However, little is known about underlying causes of... View Details
Keywords: Supply Chain; Health Care and Treatment; Failure; Business Processes; Health Industry
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  • 25 Feb 2013
  • Working Paper Summaries

Fostering Organizational Learning: The Impact of Work Design on Workarounds, Errors, and Speaking Up About Internal Supply Chain Problems

Keywords: by Anita L. Tucker
  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

digital transformation an even more urgent need, companies must also morph iteratively to keep up with the speed of emerging technologies. It’s a process of continuous learning and pivoting to adapt to an evolving competitive landscape.... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • 14 Feb 2022
  • Research & Ideas

Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

require digital transformations to be more iterative than other forms of corporate change. Leaders need to catalyze change rather than plan for it. That means creating the initial conditions for the organization to achieve its ambitions and guiding their company... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology
  • 01 Oct 2013
  • Working Paper Summaries

Organizational Factors that Contribute to Operational Failures in Hospitals

Keywords: by Anita L. Tucker, W. Scott Heisler & Laura D. Janisse; Health
  • January 2015 (Revised April 2015)
  • Case

Zeal: Launching Personalized and Social Learning

By: John J-H Kim and Christine S. An
Set in 2014, this case follows John Danner and his team at Zeal as they consider their product development strategy. In February 2013, serial entrepreneurs John Danner and Sanjay Noronha co-found Zeal, an education technology start up providing a web-based, mobile... View Details
Keywords: Entrepreneurship; Education Technology; MVP; Product Development; Product Market Fit; Monetization Strategy; SaaS Business Models; Education; Personalized Learning
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  • Web

The Hawthorne Plant – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

History Center From the time of its founding in 1876, AT&T’s rapid and pervasive expansion gave it a virtual monopoly over the telephone industry until the time of its break-up in 1984. Like other... View Details
  • 01 Feb 2001
  • News

What Makes a Good Leader

thinking about problems and to do it at the right time or even ahead of time. He's a marvelous freak of nature." On quiet moral leadership: "Within everyday ordinary people, if you look closely, you can find some extraordinary things."... View Details
Keywords: Management
  • Web

Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

represents either an acute or chronic disease process that may require management by multiple clinicians representing different specialties and types of providers and support personnel. Care for a medical condition involves management of... View Details
  • March 22, 2012
  • Article

Global Team Leaders Must Deliberately Create 'Moments'

By: Tsedal Neeley
Global teams face the challenge of having to operate with limited face-to-face contact and across vast distances, time zones, language backgrounds, and contexts, as well as cultural differences. In turn, these differences generate disruptions to team cohesion and top... View Details
Keywords: Global Range; Groups and Teams; Management Practices and Processes
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  • 15 Mar 2011
  • First Look

First Look: March 15

capital markets, standard setters, and financial analysts and how managers make accounting choices. But as accounting scholars have focused on understanding how markets and users process accounting data, they have distanced themselves... View Details
Keywords: Sean Silverthorne
  • 29 Jul 2019
  • Research & Ideas

How Companies Benefit When Employees Work Remotely

offers several other considerations for executives: Gradual transitions might help employees adjust. The USPTO required in-office examiners to work from home before shifting to the fully autonomous option. A gradual shift might give employees View Details
Keywords: by Kristen Senz
  • Web

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

showing the three tiers. Tier 1: Health status achieved or retained. Survival Degree of Health or Recovery Tier 2: Process of Recovery Time for recovery and Time to Return to... View Details
  • Web

General Management - Faculty & Research

it? How should the board be structured? How to clearly define roles and responsibilities? Which processes help the board function most effectively? What norms foster the right dynamics and culture? We draw on research, boardroom case... View Details
  • 31 May 2011
  • First Look

First Look: May 31

and James WeberHarvard Business School Case 511-065 Kevin Laracey, founder of Paydiant, needed to figure out how to launch a payment processing company with a new technology based on smart phones. Consumers had increasingly turned to... View Details
Keywords: Sean Silverthorne
  • 21 Sep 2020
  • Research & Ideas

Are You Sabotaging Your Own Company?

time to get all of their people together, so the meetings kept getting delayed and delayed,” he says. “The intent of these processes is often good, but the results are not. You have to walk a fine line and... View Details
Keywords: by Dina Gerdeman
  • 16 Nov 2016
  • Research & Ideas

Turning One Thousand Customers into One Million

Among them are low setup cost, allowing companies to start advertising for as little as $10 a day; precise targeting—to specific demographics, or based on life events such as birthdays or similarity to current customers; short creative development View Details
Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations