Order Taking and Fulfillment - Publications - Faculty & Research

Teaching Interest

Managing Human Capital: Keeping Hope Alive in Organizations (Not offered 2013-2014)

Managing Human Capital has been specifically designed to teach practical skills for the general manager who seeks to manage both other people and his or her own career with optimal effectiveness. Any and all students who believe they will need to effectively manage... View Details

Web

Executive Education - Leadership

Leading in the Digital Era HBS Campus | 06–11 APR 2025 Drive growth by harnessing digital technologies and data analytics to build organizations that are agile, resilient, and sustainable. Advancing Women of... View Details

11 Apr 2024
In Practice

Why Progress on Immigration Might Soften Labor Pains

lack of talent and saying, “Gosh, we need to find more workers.” The unemployment rate is still less for computer programmers than it is for workers who take jobs in fast food restaurants, but both... View Details

Keywords: by Rachel Layne

Web

Technology & Operations Management - Faculty & Research

decisions, and more. Given the increasing demand from Gen Z and Millennials—and MBA students—for meaningful, impactful careers, the course addresses an urgent need to align business education with the... View Details

27 Feb 2024
Research & Ideas

Why Companies Should Share Their DEI Data (Even When It’s Unflattering)

Companies struggling with diversity, equity, and inclusion might be tempted to hide their workforce data. Why shine a light on a company’s limited progress—or worse, risk a public-relations headache? It turns out, all news is good news... View Details

Keywords: by Shalene Gupta

10 Jan 2023
Research & Ideas

How to Live Happier in 2023: Diversify Your Social Circle

relationships. The study offers new ideas for quiet quitters who are contemplating the meaning of happiness and fulfillment amid pandemic burnout. In addition to Norton, the authors include HBS doctoral... View Details

Keywords: by Michael Blanding

28 Apr 2014
Working Paper Summaries

Payout Policy

Keywords: by Joan Farre-Mensa, Roni Michaely & Martin C. Schmalz

28 Jan 2019
Research & Ideas

Forget Cash. Here Are Better Ways to Motivate Employees

says. “That is enormously satisfying to them—and it motivates them to work even harder.” Also, research shows that employees who take time off are less stressed and more engaged, more creative, View Details

Keywords: by Dina Gerdeman

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

At the end of 2020—seven months after COVID-19 had sent the airline industry into a tailspin and five months after George Floyd’s murder by Minneapolis police provoked nationwide protests for racial justice—Delta Air Lines CEO Ed Bastian... View Details

Keywords: by Lane Lambert; Air Transportation

Web

Students on the Job Market - Doctoral

Natalie Epstein Abstract: The Operational Impact of Customer Location in On-Demand Services The rapid growth of on-demand delivery services, particularly in the food and grocery sectors, has driven the expansion of hyperlocal View Details

03 Jun 2014
First Look

First Look: June 3

educational products to primary and secondary schools in the United States. The company planned to file Chapter 11 in order to address its excessive debt load but needed to arrange debtor in possession... View Details

Keywords: Sean Silverthorne

Program

Advancing Women of Color in Leadership

inclusion, this program emphasizes practical steps to advance women of color and enhance their leadership ability and fulfill their ambitions—while helping others do the same... View Details

Research Summary

Research Summary

By: Leslie A. Perlow

There has been tremendous change in the workplace — ubiquitous technology, 24/7 globalization, hyper-efficiency and now significant changes in work location. Professor Perlow’s research explores the implications for the ways we work and live, and what we can do to... View Details

30 Aug 2010
Research & Ideas

Turning Employees Into Problem Solvers

context of the health-care industry drew instant attention. Preventable medical errors resulting in injury cost the industry somewhere between $9 billion and $15 billion a year, the report stated. Even more shockingly, by some measures... View Details

Keywords: by Julia Hanna; Health

Web

Help - Alumni

For more information, e-mail the Alumni Relations Office at alumni@hbs.edu . Giving to HBS When do I need to fulfill my pledge? Donors to HBS, particularly alumni in reunion classes, can make pledges to be View Details

24 Mar 2022
Research & Ideas

Rituals at Work: Teams That Play Together Stay Together

University of Virginia; Ovul Sezer of the University of North Carolina at Chapel Hill; Juliana Schroeder of the University of California at Berkeley; and Jane Risen of the University of Chicago. From football traditions to tea time... View Details

Keywords: by Kristen Senz

24 Oct 2016
Research & Ideas

Bernie Madoff Explains Himself

later, he was running a Ponzi scheme. “It’s like a comedy of errors,” Madoff says in Why They Do It. “I allowed myself—and I really have to say ‘allowed,’ since no one put a gun to my head—to keep taking in more money. I kept on waiting... View Details

Keywords: by Carmen Nobel; Financial Services

07 Mar 2011
Research & Ideas

Why Companies Fail—and How Their Founders Can Bounce Back

venture to be all about the technology or all about the sales, without taking time to form a balanced plan. “In Silicon Valley, the fact that your enterprise has failed is actually a badge of honor.” And all... View Details

Keywords: by Carmen Nobel

12 Apr 2017
Research & Ideas

Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

the images were received and processed. Going rogue, schedule-wise At any given time, each radiologist had an average of 5.6 images in his or her processing queue. The firm had an implicit “first-in-first-out” scheduling policy, meaning... View Details

Keywords: by Carmen Nobel; Health

22 May 2024
HBS Case

Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore

TikTok is developing an in-app marketplace in some countries that takes consumers “seamlessly from videos and live streams to shopping,” the case notes. Most of the TikTok Shop’s e-commerce sales are, for... View Details

Keywords: by Rachel Layne; Technology

Publications