Operational Complexity - Publications - Faculty & Research

Sep 2007 - 2007
Conference Presentation

Antecedents of Boundary Spanning in Cross-functional NPD Teams

By: James R. Dillon, Shikhar Sarin and Amy C. Edmondson

Boundary spanning has been shown in prior research to enhance innovativeness and performance of product development teams. In this study, we examine team conditions that foster boundary spanning behavior. We analyze survey data from 207 members of 54 cross-functional... View Details

Keywords: Product Development; Innovation and Invention; Groups and Teams; Behavior; Performance Improvement; Boundaries; Leadership Style; Product; Complexity; Integration; Power and Influence

Citation

01 Mar 2004
News

Harvard’s Future in Allston

chairs the task force on professional schools. The group has three key responsibilities: to explore the potential of collaboration on educational programs among the University’s professional schools; to develop a concept for a University-wide View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

21 Feb 2018
News

Can Farming Save the Planet?

There may be a simple solution to the complex problem of climate change. Don Wiviott (MBA 1984) is cofounder and partner of Sustainable Farm Partners (SFP), a combination farming operation and private equity... View Details

05 Feb 2025
Blog Post

Leadership with purpose: Redefining success and impact with Satpal Singh (SELP—India 4, 2019)

Supply Chain during the pandemic, I navigated operational complexities that taught me invaluable lessons in resilience and Later as CEO at Numeric I learned the power of collective strategy, growth mindset... View Details

Keywords: All Industries

30 Apr 2019
News

Leading Schools That Change Lives

elected Wilmington mayor and a $16 million gift from a Salesianum alumnus (the third-largest gift to a U.S. Catholic high school) put construction of a new, city-owned sports facility on track for completion in 2020. Kennealey calls the deal a historic moment for the... View Details

Keywords: Deborah Blagg; Educational Support Services; Educational Services

Web

Matthew Sau | MBA

Management, Venture Capital Formative experience at the intersection of technology and business: I am grateful to have the opportunity to work with MIT Lincoln Laboratory because it allows me to witness firsthand the tremendous impact of cutting-edge technology in... View Details

01 Dec 2001
News

Faculty News

from Harvard's Kennedy School of Government. Other Promotions New Associate Professors (and the faculty units to which they belong) include Bharat Anand (Strategy), Amy C. Edmondson (Technology and Operations Management), and Jonathan... View Details

Keywords: reunions; Colleges, Universities, and Professional Schools; Educational Services

08 Jul 2024
Research & Ideas

The Critical Computer Science Principles Every Strategic Leader Needs to Know

caught up in bits and bytes and microprocessor architectures is to embrace the concept of abstraction. Abstraction means substituting a simplified model for the full and technically complex reality. It acts as a filter, enabling “MBAs... View Details

Keywords: by Ben Rand; Technology; Information Technology

22 Mar 2011
News

Maximum Cities

into the collective, particular experiences of practitioners. "I was struck by the complexity of the problems and the magnitude of the opportunities," remarked Rebecca Henderson. "There's no reason that business cannot rise to the... View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

response unit than with attending to customers' real needs. "The more complex the IT, the less calls are able to be handled by the VRU, resulting in customers bailing out and choosing to deal directly with an agent," Frei,... View Details

Keywords: by Martha Lagace; Service; Financial Services

24 Feb 2022
Blog Post

African American Student Union Spotlight on the Public Sector

your unique professional experience in the public sector at HBS? I have worked on some of the most complex operating challenges facing governments to date, including lack of public trust, deteriorating... View Details

J. Chadbourn Bolles

Under Bolles dynamic direction which spanned 34 years, Chadbourn grew from a small hosiery operation with $500,000 in annual sales to an international and diversified textile and apparel complex with $68... View Details

Keywords: Fabric & Apparel

26 Feb 2018
News

Teaching Farmers New Tricks of the Trade

are constantly looking for ways to improve and become better, become more profitable and keep track with a very competitive marketplace. “I talk to farmers all the time. Many farmers that I speak with feel very comfortable in running the agronomic, View Details

Career Coach

Kara Hardie

Kara Hardie is an experienced healthcare consultant and an MBA/MS Biotechnology candidate. Kara spent four years at The Boston Consulting Group, partnering with clients across the healthcare sector on complex strategic issues. Kara's... View Details

06 Jul 2009
What Do You Think?

Are You Ready to Manage in an Irrational World?

Summing Up What's rational in the world of management? Judging from replies to the question, "Are you ready to manage in an irrational world?," respondents to this column are ready. But they also conclude that the question is much more View Details

Keywords: by Jim Heskett

01 Mar 2018
News

Excellence At The Intersection Of Disciplines

relationships it is fostering across faculties, will have a spillover effect on both schools’ curricula and research agendas. The program also will serve as a prelude to yet-to-be-planned activities that await the 2020 opening of the Harvard Science and Engineering... View Details

Kenneth Salas

Kenny Salas is a fintech entrepreneur and operating executive, currently at the helm of nuDesk, which helps companies scale through AI-driven solutions and dedicated talent hubs in Mexico. As a Partner at Cintar Group, he actively invests... View Details

01 Mar 2012
News

Robots to the Rescue

approach to order fulfillment is based on the disarming efficiency of small, battery-powered, orange mobile robots. When orders are received, the robots are directed by a complex software application to find and retrieve the desired... View Details

Keywords: Deborah Blagg; e-commerce; order fulfillment; robotics; Management of Companies and Enterprises; Management; Miscellaneous Store Retailers; Retail Trade

Web

Law, Management and Entrepreneurship - Course Catalog

and develop a deeper appreciation of how legal systems operate and how to operate within the boundaries of legal systems. In response to increased student interest in private equity, a module of the course... View Details

Web

B2B Sales and Distribution - Course Catalog

Objectives: This course is designed for students who would like to gain an understanding of the complexity of managing large sales and go-to-market organizations. There are three main themes to the class – people, go-to-market strategy... View Details

Publications