Publications

2012
Book

The Culture Cycle: How to Shape the Unseen Force That Transforms Performance

By: James Heskett

The contribution of culture to organizational performance is both substantial and quantifiable. This book presents the results of field research that demonstrates how an effective culture can account for up to half of the differential in performance between... View Details

Keywords: Customer Focus and Relationships; Learning; Framework; Policy; Retention; Books; Analytics and Data Science; Innovation and Invention; Management Practices and Processes; Organizational Culture; Performance Expectations; Research

Find at Harvard

February 2008
Supplement

Terumo (C)

By: David Godes, Masako Egawa and Mayuka Yamazaki

This case provides a further update on the firm's decision regarding its U.S. sales strategy for its catheter products and the progress of Solution Pack. It also discusses the expansion of the firm's “Medical Pranex,” a unique facility offering training and meeting... View Details

Keywords: Strategy; Global Strategy; Sales; Medical Devices and Supplies Industry; United States

September 1981 (Revised September 1986)
Case

Steinway & Sons

By: David A. Garvin

Considers whether Steinway should reintroduce a long-discontinued product line to meet competition from the Japanese. Raises the issue of just how quality is defined in this market. Looks closely at a production process relying on craft skills. Students have the... View Details

Keywords: Experience and Expertise; Brands and Branding; Production; Quality; Competition

July 2009 (Revised January 2014)
Case

Sustainability at Millipore

By: Michael W. Toffel and Katharine Lee

This case describes Millipore Corporation's approach to becoming a more environmentally sustainable company. As he prepared for his quarterly meeting with the CEO, the Director of Sustainability needed to develop positions on several issues. Tactically, he needed to... View Details

Keywords: Investment; Corporate Disclosure; Operations; Corporate Social Responsibility and Impact; Organizational Structure; Natural Environment; Environmental Sustainability; Pollutants

13 May 2013
Blog Post

Back to School

HBS interns have wrapped up their summer projects and are now back on-campus. However, their career journeys do not end here. Continue to share their experiences as they navigate the full-time career search process, get ready to meet new... View Details

18 Dec 2006
Lessons from the Classroom

Grooming Next-Generation Leaders

Finding and nurturing future leadership talent is a primary concern for most organizations. How can they identify top people, train them, and—here's the catch—retain them? And do so in the face of ever-increasing global challenges? Harvard Business School professors W.... View Details

Keywords: by Martha Lagace

07 Aug 2014
News

Harvard Business School Professor Max Bazerman Honored by Academy of Management

19 Sep 2012
News

Boring is Productive

19 Nov 2021
Blog Post

Alumni Spotlight: Career Advice from Alums Working in Climate

This year the theme of Climate Week is highlighting what businesses and governments can do to meet their climate targets. In that spirit, we have reached out to recent HBS alums working in the climate space and asked them the following,... View Details

01 Mar 2011
News

Turning a Profit by Helping the Poor

06 Feb 2013
News

Case Study: In Search of a Second Act

11 Oct 2021
News

Amazon Rethinks Office Return Plans, Adding More Flexibility

17 Sep 2013
News

How to Solve Onboarding’s Awkward Alienation Problem

05 Jun 2015
Blog Post

The HBS Investment

HBS is an experience. HBS is an investment. HBS is two years to have fun, meet new people, and learn from some of the greatest teachers in the world. All of these hold a piece of truth. But only a piece. While the topline narrative is... View Details

31 Jul 2014
Blog Post

Launch Your 1st Year Recruiting Efforts at Company Information Day

Company Information Day is the first day organizations are able to present on-campus to 1st year students. Students do not have class on Company Information Day which maximizes your attendance numbers. It is a great way to introduce your recruiting structure, promote... View Details

August 2003 (Revised October 2003)
Case

C&S Wholesale Grocers: Self-Managed Teams

By: Thomas J. DeLong, Tejal Mody and David Ager

Rick Cohen, president and CEO of C&S Wholesale Grocers, is trying to decide whether and how to implement the self-managed teams concept in his warehouse. Eight months earlier, C&S had begun to act as principal wholesaler to A&P throughout New England, a decision that... View Details

Keywords: Customer Satisfaction; Decision Making; Labor Unions; Growth and Development Strategy; Distribution Channels; Organizational Change and Adaptation; Organizational Structure; Groups and Teams; New England