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  • 25 Dec 2018
  • News

Punctuated Rebellion

    Choosing the Right Customer

    All companies claim that their strategies are customer driven. But when “customer” means any number of entities in a company’s value chain—consumers, suppliers, retailers, even internal units like R&D—managers tend to lose focus, and their firms become... View Details

    • September 2015 (Revised February 2017)
    • Case

    MOD Pizza: A Winning Recipe?

    By: Boris Groysberg, John D. Vaughan and Matthew Preble
    Scott and Ally Svenson, the founders of MOD Pizza, had to make a number of decisions in planning how to scale their small company. They wanted to grow MOD from 45 stores as of May 2015 to 200 stores by the end of 2016, and while the two believed that MOD could manage... View Details
    Keywords: Entrepreneurship; Employees; Employee Relationship Management; Selection and Staffing; Leadership; Growth and Development Strategy; Marketing; Service Delivery; Organizational Culture; Corporate Social Responsibility and Impact; Mission and Purpose; Service Industry; United States
    Related
    • 01 Aug 2017
    • Working Paper Summaries

    Business History, the Great Divergence and the Great Convergence

    Keywords: by Geoffrey Jones
    • 22 Apr 2012
    • News

    The Pros and Cons of Hiring Outsiders

    • 08 Sep 2014
    • News

    What You Don’t Know About Sales Can Hurt Your Strategy

    • 01 Apr 2011
    • Working Paper Summaries

    When Power Makes Others Speechless: The Negative Impact of Leader Power on Team Performance

    Keywords: by Leigh Plunkett Tost, Francesca Gino & Richard P. Larrick
    • 12 PM – 1 PM EDT, 14 Mar 2017
    • Webinars: Career

    The Flip: How to Rethink Networking

    Networking can be intimidating. It is not always easy, however, it can be beneficial if you change your perspective and "flip" your view of the situation. This requires flipping your perception of yourself, your jobs, and most importantly, your relationships. Rather... View Details
    • 12 PM – 1 PM EST, 09 Feb 2017
    • Webinars: Career

    Leading Diversity: What Top Managers Need to Know

    Workforce diversity is a reality. If you are not addressing the challenges of a diverse workforce today, then demographic change, globalization, the purchasing power and demands of diversity markets, as well as the advantages of a diverse workforce mean that you will... View Details
    • March 25, 2022
    • Article

    Leading an Exhausted Workforce

    By: Robin Abrahams and Boris Groysberg
    Everyone is exhausted. People are coping with collective grief and trauma on a global scale, which means leaders have to learn and exercise new skills. The authors share steps you can take to foster healthy coping mechanisms and discourage unhealthy ones; help ward off... View Details
    Keywords: Burnout; Workplace; Exhaustion; Emotions; Employees; Well-being
    Related
    • February 2015 (Revised August 2019)
    • Case

    Equality of Opportunity and Outcome in the U.S.

    By: Matthew Weinzierl and Alastair Su
    Equality of opportunity is endorsed universally even though, or more likely because, it can mean such different things to different people. What definition of equality of opportunity ought to figure into policy decisions? How close, or far, is the United States from... View Details
    Keywords: Equality Of Opportunity; Justice; Opportunities; Equality and Inequality; Policy; United States
    Related
    • 04 Mar 2022
    • News

    Professor Arthur Segel: Unexpected

    • May – June 2006
    • Article

    Choose the Right Measures, Drive the Right Strategy

    By: Dennis Campbell
    Metrics overload is a common problem that can have serious consequences: Specifically, it can make it difficult for employees to see what actions they should take to execute strategic objectives. Having too many metrics dilutes the focus and invariably means many are... View Details
    Keywords: Measurement and Metrics; Strategy; Employees; Customer Satisfaction
    Related
    • 22 Jul 2021
    • News

    What’s the Purpose of the Office – and Do We Still Need It?

    • 28 Jan 2016
    • News

    Taking Literature to the Streets

    • 2021
    • Book

    The Emergence of Charismatic Business Leadership

    By: Richard S. Tedlow
    In The Emergence of Charismatic Business Leadership is an examination of how the role of the business leader in the U.S. has changed from World War II to the present. A small number of high-profile individuals have transformed the face of modern-day leadership,... View Details
    Keywords: Charisma; Leadership; Management Skills; Leadership Style; Personal Characteristics; Success
    Related
    • April 2007 (Revised March 2008)
    • Case

    Dr. Iqbal Survé at Sekunjalo Investment Group (A)

    By: Linda A. Hill and Emily Stecker
    Dr. Iqbal Surve, a self-described "medical doctor, philanthropist, and social entrepreneur," was born in 1963 and grew up in poverty, like virtually all non-white South Africans during apartheid. During the 1970s and 1980s, he served in leadership positions in the ANC,... View Details
    Keywords: Crime and Corruption; Social Entrepreneurship; Investment; Leadership; Corporate Social Responsibility and Impact; Partners and Partnerships; South Africa
    Related

      Ryan L. Raffaelli

      Ryan Raffaelli is the Marvin Bower Associate Professor of Business Administration at Harvard Business School. He created and teaches the MBA course "Leadership: Execution and Action Planning" (LEAP) and serves... View Details

      Keywords: publishing industry; advertising; consulting; information technology industry; grocery; nonprofit industry; retailing; consumer products; federal government

        Tarun Khanna

        Tarun Khanna is the Jorge Paulo Lemann Professor at the Harvard Business School. For almost three decades, he has studied entrepreneurship as a means to social and economic development in emerging markets. At HBS since 1993, after obtaining degrees from Princeton... View Details

        • 12 Oct 1999
        • Research & Ideas

        Throwing Your Opponent: Strategies for the Internet Age

        The Internet is changing the nature of competition in virtually every industry. And according to HBS professor David Yoffie, competing in the Internet age is more than just a matter of having to do everything faster. In their book, Competing on Internet Time: Lessons... View Details
        Keywords: by Daniel Penrice