Massachusetts - Publications - Faculty & Research

01 Mar 2004
News

Drug Imports a Hot Topic at Alumni Health-Care Conference

choices between safety and affordability, all of us involved in policy cannot rest,” he told an audience of some two hundred participants gathered in Spangler Auditorium. Massachusetts Attorney General Thomas F. Reilly took an opposing... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

25 Aug 2014
News

Gerald Chertavian, MBA 1992

Founder and CEO, Year Up Download Gerald Chertavian profile Return to Alumni Achievement Awards main page TIMELINE 1965 Born, Lowell, Massachusetts 1987 Earns BA, Economics, Bowdoin College 1987 Joins Chemical Bank 1992 Earns MBA 1993... View Details

Keywords: Susan Young

26 Jun 2020
Blog Post

(PPE)ople First: Bringing Critical Personal Protective Equipment to Boston Hospitals

ever-evolving customs clearance guidelines. Our logistics experts – Elaine and Matt – work with third parties including Flexport and Grossman Marketing to oversee this process. Finally, Graham and Danielle synthesize the needs of the various View Details

30 Mar 2022
News

Giving Hope and Comfort

Jeff Feingold (MBA 1997) aims to put himself out of business. “That’s the real goal,” says the founder of Hope and Comfort, a Massachusetts-based nonprofit that distributes basic hygiene products. Feingold estimates that, in Massachusetts... View Details

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Site Credits - A Chronicle of the China Trade

Photography: Boston Photo Imaging Imaging Services, The Harvard College Library Printing: Ram Printing, Inc. Lenders to the Exhibition: Harvard Map Collection Harvard-Yenching Library Ipswich Museum Ipswich Public Library Massachusetts... View Details

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Ursula von Rydingsvard Elegantka II 2013–14 / 2016 | About

are the San Francisco International Airport, California; Stanford University, Palo Alto, California; Princeton University, New Jersey; Massachusetts Institute of Technology, Cambridge; Bloomberg Corporation, New York; and Barclays Center,... View Details

01 Mar 2023
News

Enabling Students to Pursue Their Passions

David Velasquez (MBA/MPP 2023, MD 2024), right, at the GOTVax mobile clinic in greater Boston he helped to cofound. Photos courtesy David Valesquez David Velasquez (MBA/MPP 2023, MD 2024), right, at the GOTVax mobile clinic in greater Boston he helped to cofound.... View Details

Keywords: April White

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2019 Symposium - Race, Gender & Equity

Work Symposium. Mobilizing Privileged Allies to Address Inequalities Maureen Scully, Umass Boston Maureen Scully, Associate Professor of Management at The University of Massachusetts Boston, presents “Mobilizing Privileged Allies to... View Details

January 2018 (Revised August 2020)
Background Note

Continuous Software Development: Agile's Successor

By: Jeffrey J. Bussgang, Samuel Clemens and Olivia Hull

In recent years, the twin software development methodologies of continuous delivery and continuous deployment have risen to prominence in the start-up world and beyond. These methods have enabled technology companies large and small to accelerate their product... View Details

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November 2019 (Revised September 2022)
Case

TripAdvisor: An Itinerary for Growth

By: Jeffrey F. Rayport, Spencer Rascoff and Susie L. Ma

In 2019, TripAdvisor was one of the best-known and most-trafficked online travel sites. For nearly 20 years, its founder and CEO Steve Kaufer had steered TripAdvisor through many phases of growth and profitability, but recently the company’s growth had started to slow.... View Details

Keywords: Business Growth and Maturation; Decision Making; Business or Company Management; Growth Management; Innovation and Invention; Brands and Branding; Operations; Customer Value and Value Chain; Information Technology; Travel Industry; Massachusetts

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September 2009 (Revised February 2014)
Case

Nantucket Nectars: The Exit

By: Joseph B. Lassiter III, William A. Sahlman and Noam Wasserman

The founders of Nantucket Nectars are trying to decide whether and how to sell their company. View Details

Keywords: Mergers and Acquisitions; Business Exit or Shutdown; Decision Choices and Conditions; Auctions; Food and Beverage Industry; Massachusetts

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September 2008
Teaching Note

Allston: Brand vs. Architecture (TN)

By: Christopher M. Gordon and Ben Creo

Teaching Note for [208079]. View Details

Keywords: Brands and Branding; Buildings and Facilities; Selection and Staffing; Massachusetts

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February 2003 (Revised May 2004)
Case

ENSR International

What is the best way to "sell" consulting services? Should the firm focus on key accounts? Should it have dedicated salespeople? How should the firm account for "selling" activities in its compensation plan? ENSR is an environmental consulting firm located in Westford,... View Details

Keywords: Sales; Consulting Industry; Massachusetts

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April 2001 (Revised May 2002)
Case

Mark Pitts

Describes Peoplestreet, an Internet business being developed at Cambridge Incubator. Peoplestreet is attempting to hire a VP of business development and has identified a candidate, Mark Pitts. Asks students to assess which interview techniques seemed most effective in... View Details

Keywords: Recruitment; Internet and the Web; Job Interviews; Massachusetts

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July 2000 (Revised May 2002)
Teaching Note

Cambridge Hospital Community Health Network - The Primary Care Unit TN

By: V.G. Narayanan and Lisa Brem

Teaching Note for (9-100-054). View Details

Keywords: Health Industry; Service Industry; Massachusetts

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July 2000 (Revised August 2005)
Case

Deaconess-Glover Hospital (A)

Chronicles the initial efforts to teach a health care organization to manage itself according to the principles of the Toyota Production System (TPS). Describes the decision and dilemmas that arose from the implementation experiment. Builds on Bowen and Spear's earlier... View Details

Keywords: Management; Service Delivery; Health Care and Treatment; Health Industry; Massachusetts

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January 2000 (Revised October 2002)
Case

Cambridge Hospital Community Health Network - The Primary Care Unit

By: V.G. Narayanan, Lisa Brem and Ryan Moore

The Cambridge Hospital Community Health Network needed to gain a better understanding of its unit-of-service costs, which had been rising at a rate of 10% per year. The network's step-down costing system gave only aggregate costing information, and there was some... View Details

Keywords: Activity Based Costing and Management; Health Care and Treatment; Cost Accounting; Cost; Network Effects; Health Industry; Service Industry; Massachusetts

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March 1998 (Revised June 1998)
Case

Coming to Grips with Deregulation: Bay State Gas

In 1995, CEO Roger Young made a surprising decision to bring in Joel Singer, an outsider with an MBA, to lead Bay State through the upcoming turmoil of deregulation. Singer was convinced that in this situation where the boundaries of the industry were being defined,... View Details

Keywords: Organizational Change and Adaptation; Corporate Strategy; Emerging Markets; Energy Industry; Massachusetts

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April 1996 (Revised June 2001)
Case

Partners HealthCare System, Inc. (B): Cardiac Care Improvement

By: Gary P. Pisano and Maryam Golnaraghi

Explores the challenges confronting the CEO at the Brigham and Women's Hospital in the wake of radical changes in the health care environment. As pressures have risen for cost containment in health care, the hospital has embarked on a series of reengineering efforts to... View Details