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Show Results For
- All HBS Web
(1,103)
- News (212)
- Research (773)
- Events (3)
- Multimedia (2)
- Faculty Publications (321)
Thomas J. Watson, Jr.
Though his father had turned IBM into a tremendously successful company, the firm that Thomas Jr. inherited was largely a mix of loosely organized divisions that competed with one another for resources. After an intensive restructuring, which improved View Details
Keywords: Computers & Electronics
- 05 Dec 2016
- News
Scaling Up at Five Below
(photo by Jane M. Von Bergen / Philadelphia Inquirer) (photo by Jane M. Von Bergen / Philadelphia Inquirer) It’s the holiday season and emoji merchandise is flying off the shelves—especially poop emoji (sorry). Chalk it up to the whimsical tastes of the teen and... View Details
- 01 Jun 2014
- News
FIELD 2 in Accra
important information." Learning by Doing Introduced in 2011, FIELD 2 is a transformative experience in learning that sends all 900-plus first-year MBA students across the globe to emerging markets each January where they work with... View Details
- 29 Sep 2008
- Research & Ideas
How Economics May Lead to Better Football Games
six years the bowls and athletic conferences went through three major reorganizations in the apparently dysfunctional system of matching teams. The upshot, in economist terms, is that the market has since become increasingly thick—larger... View Details
- 04 Aug 2006
- What Do You Think?
What Happens When the Economics of Scarcity Meets the Economics of Abundance?
efficiently reach any type of 'Long Tail' content." But even with increased ease of access, others pointed to added sources of scarcity. Soura Bhattacharyya commented, " there is no such thing [as a free lunch]. Scarcity of time... View Details
Keywords: by James Heskett
- 08 Jun 2011
- Lessons from the Classroom
Twenty-first Century Skill: Trading Carbon Credits
Cap and trade has become an increasingly popular mechanism used by governments to induce green behavior among corporate polluters, with news emerging almost daily. Just recently New Jersey Governor Chris Christie withdrew his state from the Regional Greenhouse Gas... View Details
- March 2006
- Background Note
Customer-Introduced Variability in Service Operations
By: Frances X. Frei
Presents a typology of customer-introduced variability and offers guidance on how to manage each type. Central to the ideas developed is how to mitigate the effects of the apparent trade-off between reducing variability and diminishing the service experience or... View Details
Frei, Frances X. "Customer-Introduced Variability in Service Operations." Harvard Business School Background Note 606-063, March 2006.
- 23 Nov 2010
- First Look
First Look: November 23
http://www.hbs.edu/research/pdf/11-048.pdf Regulating for Legitimacy: Consumer Credit Access in France and America Author: Gunnar Trumbull Abstract Theories of legitimate regulation have emphasized the role of governments either in fixing View Details
Keywords: Sean Silverthorne
- 23 Oct 2012
- First Look
First Look: October 23
customer vehicles at higher rates and are more likely to lose customers whom they fail, suggesting that competition intensifies pressure on facilities to provide illegal leniency. We also show that, at least in markets in which pricing is... View Details
Keywords: Sean Silverthorne
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
huge inefficiency.” It was while attending HBS that Makarim formed Go-Jek, a more efficient ojek service that organized 20 or so drivers through a call center; he relied on word of mouth to market the idea... View Details
- 24 Sep 2014
- Op-Ed
Tackling Climate Change Will Cost Less Than We Think
No one knows how much it will cost to keep the risks of significant climate disruption to a reasonable level. One commonly cited estimate puts the cost at roughly 1 percent of world GDP a year, or about $840 billion. This is a large number, but it seems smaller when... View Details
- 10 Mar 2008
- Research & Ideas
Encouraging Entrepreneurs: Lessons for Government Policy
"A certain efficiency exists in the market when it comes to which businesses get off the ground.” "Thanks to this unusually detailed data, we can determine for each individual what fraction of... View Details
Keywords: by Julia Hanna
- 01 Jun 1996
- News
New Initiatives in MBA Recruiting
these resources. "Condensing this facet of the job search into a more efficient process, as well as increasing access to resources, will greatly empower students," says Moss. "Recruiters will also be able to tap into the Web to access... View Details
- 01 Dec 2011
- News
Faculty Research Online
HBS Cases: Lady Gaga What goes into creating the world’s largest pop star? Before her fame hit, Lady Gaga’s manager faced decisions that could have derailed the performer’s career. A new case by Associate Professor Anita Elberse examines the strategic View Details
- 18 Sep 2000
- Research & Ideas
Big Deals: Financing Large-Scale Investments
regularly." More and more companies are turning to project finance to support large capital investments, and the trend is likely to continue due to privatization, deregulation, and globalization. "In an increasingly global business environment, achieving... View Details
Keywords: by Julia Hanna
- 30 Oct 2018
- First Look
New Research and Ideas, October 30, 2018
and service its own customer relationships and manage the effectiveness and efficiency of its sales funnel. Currently, a team of chat representatives worked with marketing to qualify and prime prospects for... View Details
Keywords: Dina Gerdeman
- 08 Apr 2011
- Research & Ideas
Will the Japan Disaster Remake the Landscape for Green Energy in Asia?
Even before the recent earthquake, tsunami, and nuclear meltdown in Japan, many parts of Asia had already begun investing in "green" energy. But the disaster has certainly upped the urgency of the discussions. “It's driven a lot of people to have a bit of a... View Details
- January 1997
- Background Note
Buy Low, Sell High: Creating and Extracting Customer Value by Enhancing Organizational Performance
Provides an integrated framework for creating customer value and managing the firm profitably. Focuses on the use of product/service line management and effective customer service to achieve customer satisfaction and high profitability. View Details
Keywords: Customer Value and Value Chain; Framework; Performance Efficiency; Sales; Business Strategy; Customer Satisfaction; Profit; Product Marketing; Business or Company Management
Shapiro, Benson P. "Buy Low, Sell High: Creating and Extracting Customer Value by Enhancing Organizational Performance." Harvard Business School Background Note 597-071, January 1997.
- 24 Apr 2014
- News
Seeing glass in a new light
buildings, dynamic glass dramatically increases flexibility in architectural design while reducing energy consumption. As CEO of View Dynamic Glass, Mulpuri has succeeded in taking this 50-year-old nanotechnology to market and is leading... View Details
- 01 Jun 2018
- News
Digging Deep
solidly built, collapsible shovel tools that won’t break when things get down and dirty. In the past year, Pieper moved manufacturing from China to Portland, Oregon, a difficult logistical shift that nonetheless made it easier to control quality and respond to View Details
Keywords: Julia Hanna