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Show Results For
- All HBS Web
(1,369)
- People (5)
- News (385)
- Research (642)
- Events (2)
- Multimedia (2)
- Faculty Publications (182)
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- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
that is highly valued by them, but doesn't cost you a lot of money. For example, allocate more services to good customers. This could mean a designated line at the deli counter, or a ten items or less checkout line. You already have the... View Details
- 28 Nov 2012
- What Do You Think?
Should Pay-for-Performance Compensation be Replaced?
inherently wrong with pay for performance, only in the way that specific plans have been designed and implemented." Mathews Daniel Kapito helped frame the challenge. As he put it, "People are different pay linked to performance... View Details
Keywords: by James Heskett
- 19 Apr 2011
- First Look
First Look: April 19
paper, we unpack the concept of absorptive capacity and separately explore the effect of different types of prior experience on the capacity to adopt external knowledge and make internal inventions. We also measure how absorptive capacity is influenced by changes in... View Details
Keywords: Sean Silverthorne
- 22 Jul 2002
- Research & Ideas
How Business Strategy Tamed the “Invisible Hand”
for the decade after World War II because wartime destruction led to excess demand, which limited competition as firms rushed to expand capacity. Given the enormous job of rebuilding Europe and much of Asia, it was not until the late... View Details
Keywords: by Pankaj Ghemawat
- 13 Nov 2012
- First Look
First Look: November 13
Newman Abstract This paper shows that product prices determine organizational design by studying how trade policy affects vertical integration. Property rights theory asserts that firm boundaries are chosen by stakeholders to mediate... View Details
Keywords: Sean Silverthorne
- 26 Jul 2006
- Research & Ideas
The Strategic Way to Go to Market
repository of lost opportunities" that serve neither end users nor channel partners very well. Why is this? A: That is because most channels are constructed from the supplier out, rather than from the customer in. In other words, the product or service is View Details
Keywords: by Sean Silverthorne
- 21 Nov 2005
- Research & Ideas
Making Credibility Your Strongest Asset
fierce business competition, your bargaining endowment can spell the difference between closing the deal and being shut out. A healthy bargaining endowment explains how Darren Rovell won a job on national television while other journalism... View Details
Keywords: by Michael Wheeler
- 08 Jul 2008
- First Look
First Look: July 8, 2008
on five to 10 years of monthly sector returns that are initially drawn from a known multivariate normal distribution. Mean-variance optimization is designed to produce the highest ratio of excess portfolio return to portfolio standard... View Details
Keywords: Martha Lagace
- 14 Nov 2006
- First Look
First Look: November 14, 2006
they cannot simply import them from the business world. Second, "the customer" is the student; therefore, urban districts need to focus on improving teaching and learning in every classroom at every school. Third, district leaders must View Details
Keywords: Sean Silverthorne
- 18 Jun 2014
- Research & Ideas
Leading Innovation is the Art of Creating ‘Collective Genius’
(GFS), designed for Google web searches. One team, called Big Table, argued for adding systems on top of GFS; the other team, called Build from Scratch, wanted to replace GFS entirely. Coughran decided to give the two teams space to... View Details
Keywords: by Kim Girard
- 12 Apr 2004
- Research & Ideas
Waking Up a Sleeping Company
of expansion of the business; their jobs expanded, but their work habits remained the same. These characteristics, residing deep in the culture, affected customer responsiveness, fiscal discipline, quality of managers, and interpersonal... View Details
Keywords: by Bill George
- 26 Aug 2024
- Research & Ideas
Can AI Match Human Ingenuity in Creative Problem-Solving?
When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could handle more creative tasks. Sure,... View Details
- 08 Apr 2014
- First Look
First Look: April 8
the labor market but do not result in weaker political preferences for redistribution. August 2013 Harvard Business Review 15 Rules for Negotiating a Job Offer By: Malhotra, Deepak Abstract—The author, a professor of negotiation at... View Details
Keywords: Sean Silverthorne
- 23 Dec 2008
- First Look
First Look: December 23, 2008
Thomas and John J. Gabarro. The Action Plan was originally designed as part of a facilitated session but can also be used in conjunction with the book. The Action Plan guides individuals through an examination of the critical areas of... View Details
Keywords: Martha Lagace
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
impact stayed. Kash, John, and I worked very hard to capture our findings in a single document. Alan Weber, at the time the Editor of the Harvard Business Review, did a magnificent job of taking our manuscript and making it accessible to... View Details
Keywords: by Sarah Jane Johnston
- 24 Sep 2012
- Research & Ideas
Why Do We Tax?
fixing this gap. For 40 years, economists have drawn from the well of Utilitarian theory—which has the goal of maximizing overall well-being in society—to help design tax systems in the United States and around the world. Although the... View Details
- 21 Jan 2013
- Research & Ideas
Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill
she worked on Moroccan agricultural policy with a team of consultants. "I was just an intern," Ashraf says, "but as I looked around the boardroom I realized that not one of these people had ever actually talked to a farmer in Morocco. And yet they were View Details
Keywords: by Carmen Nobel
- 28 Oct 2014
- First Look
First Look: October 28
Publications October 2014 John Wiley & Sons International Strategy: Context, Concepts and Implications By: Collis, David J. Abstract—This book is designed for every student who will be involved in managing and advising companies... View Details
Keywords: Carmen Nobel
- 15 Oct 2008
- First Look
First Look: October 15, 2008
Harvard Business School Case 909-010 Pat Fili-Krushel has agreed to take on the job of first executive vice president of administration for AOL Time Warner, leading corporate human resources, internal communications, real estate and... View Details
Keywords: Martha Lagace
- 28 Feb 2012
- First Look
First Look: Feb. 28
J. Dandrea, Gregg Gordon, and Carl T. Bergstrom Abstract In this paper, we show how the Eigenfactor® score, originally designed for ranking scholarly journals, can be adapted to rank the scholarly output of authors, institutions, and... View Details
Keywords: Sean Silverthorne