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- All HBS Web
(948)
- People (1)
- News (170)
- Research (523)
- Multimedia (6)
- Faculty Publications (264)
- Web
Institute Associates - Institute For Strategy And Competitiveness
System, an innovative health plan and care delivery system subsidiary of Anthem, Inc with $1.2B revenue and over 100,000 members. In this role, he has operational... View Details
- March 2017
- Exercise
Designing Transformational Customer Experiences
By: Stefan Thomke
Anyone who has recently travelled, gone shopping, or tried to have a problem solved may have little recollection of the experience. Worse yet, some are frustrated by the lack of responsiveness or empathy that they encountered. The reality is that most customer... View Details
Keywords: Customer Experience; Exercise; Learning By Doing; LEGO; Storytelling; Customer Satisfaction; Design; Innovation and Management; Transformation; Service Delivery
Thomke, Stefan. "Designing Transformational Customer Experiences." Harvard Business School Exercise 617-051, March 2017.
- Web
Bringing the Next Pandemic Vaccine to Your Doorstep with MIMIX - Blog: Health Supplement
has adapted and innovated our business model. COVID-19 showed us that to be prepared for the next global pandemic, we need to make a fundamental paradigm shift in the method of vaccine View Details
- 18 Oct 2016
- First Look
October 18, 2016
innovation from a game of chance to one in which they develop products and services that customers want to buy and are willing to purchase at a premium price. How do companies know how to grow? How can they... View Details
Keywords: Sean Silverthorne
- 25 Apr 2005
- Research & Ideas
New Learning at American Home Products
accounted for 13 percent. In the early 1980s American Home Products decided to enlarge its higher-value-added healthcare business by attaching medical equipment to its portfolio and by divesting itself of... View Details
- 08 Jul 2008
- First Look
First Look: July 8, 2008
for positions of international leadership in research and education. Bargains-then-ripoffs: Innovation, Pricing and Lock-in in Enterprise Software Author:Ian Larkin Periodical:Best Paper Proceedings of the... View Details
Keywords: Martha Lagace
- 26 Jun 2000
- Research & Ideas
What’s an Internet Business Model? Ask a Health Care Professional
"pretty limp," quality can only improve thanks to dramatic interest within the medical community in what the Internet can do. Panelist John D. Halamka, MD, of CareGroup Healthcare System, quipped that health... View Details
- November 2000
- Case
Wit Capital: Evolution of the Online Investment Bank (B)
Describes the evolution of Wit Capital from its origins as a small brewery to an online investment bank advising both small technology-based companies seeking to raise capital and large companies seeking to acquire Internet companies, as well as offering retail... View Details
Keywords: Internet and the Web; Disruptive Innovation; Service Delivery; Investment Banking; Entrepreneurship
Hallowell, Roger H., and Charles Ruberto. "Wit Capital: Evolution of the Online Investment Bank (B)." Harvard Business School Case 801-265, November 2000.
- 19 Jul 2011
- First Look
First Look: July 19
Africa, Nike has decided to change its target market focus and to use digital and social media platforms to connect more extensively with consumers. In addition, Nike plans to launch innovative new boots and... View Details
Keywords: Sean Silverthorne
- 27 Feb 2020
- Sharpening Your Skills
How Following Best Business Practices Can Improve Health Care
like? Doesn’t sound possible, but South African company Vitality is doing just that. How Cost Accounting is Improving Healthcare in Rural HaitiWhat happened when a pioneering cost accounting system examined... View Details
- 02 Apr 2015
- Research & Ideas
Digital Initiative Summit: Big Messages, Small Screens, Many Choices
Again, hardly anyone raised a hand. "And that's the problem," Balis said. Other Articles In This Series Big Messages, Small Screens, Many Choices Companies Must Forget—and Borrow The Business of Crowdsourcing Freeing Patient Data to... View Details
- Web
VBHCD Initiative - Institute For Strategy And Competitiveness
Business School professors Michael Porter and Robert Kaplan, engages with leading health care providers in the U.S. and around the world to measure and manage patient-level costs over complete cycles of care for a variety of medical... View Details
- 07 Jan 2025
- Blog Post
Revolutionizing Wellness: Kate Twist (MBA 2008) Shapes the Future of Consumer Health Brands
consumers and create a modern digital experience. I saw how the next generation of powerhouse brands are being built around consumer healthcare, and I saw a need for the delivery of healthcare services to... View Details
- 14 Feb 2012
- First Look
First Look: February 14
PublicationsTeaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy Author:Amy C. Edmondson Publication:Jossey-Bass, in press Abstract Continuous improvement, understanding complex... View Details
Keywords: Carmen Nobel
- Web
Women, Work, and the “M” Word - Blog: Health Supplement
Practitioners Topics Topics Biotech/pharma Care Delivery Clinical Trials Digital Health Global Health Health Care Entrepreneurship Health Care Innovation Health Care Investment Health Care at HBS... View Details
- 15 Feb 2011
- First Look
First Look: Feb. 15
2010-2011, edited by Augusto López-Carlos, 103-107. Hampshire, England: Palgrave Macmillan, 2010 Abstract This report provides a comprehensive look at the role of innovation in promoting economic and social... View Details
Keywords: Sean Silverthorne
- 03 Jul 2012
- Research & Ideas
HBS Faculty on Supreme Court Health Care Ruling
present US health care delivery system—to keep the lid on costs. But as far as the individual mandate is concerned, it deserves economic conservatives' support, not their dissention. (This article originally appeared View Details
- 28 Oct 2014
- First Look
First Look: October 28
Entrepreneurship in Healthcare IT Services (EHITS) Fall Term 2014: Course Outline and Syllabus This is the syllabus and course outline for "Entrepreneurship in View Details
Keywords: Carmen Nobel
- 15 Feb 2017
- Op-Ed
What Africa Can Teach the United States About Funding Infrastructure Projects
School MBA Elective Curriculum. Teams of HBS students have traveled to several developing countries to research prospects for private finance and delivery of solutions in traditional energy, renewable... View Details
- 02 Mar 2023
- Blog Post
Women, Work, and the "M" Word
international development, big tech at Google, government service in the Obama administration, and on the founding team of the healthcare startup Cityblock Health, I watched fertility and pregnancy companies... View Details