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  • February 1999
  • Case

Sports Agents: Is There a Firm Advantage?

By: Stephen A. Greyser and Brian R. Harris
Focuses on the decision of a young tennis player on what kind of agent to have as his representative. The choice is between someone in a large sports management/marketing firm and an independent agent representing a small number of individual athletes. Outlines the... View Details
Keywords: Decision Choices and Conditions; Knowledge Management; Marketing Communications; Marketing Strategy; Organizational Structure
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  • 17 Nov 2017
  • Working Paper Summaries

Equity Concerns Are Narrowly Framed

Keywords: by Christine L. Exley and Judd B. Kessler
  • 24 Aug 2012
  • News

Something for the weekend

  • 11 Nov 2010
  • News

The Jazz Process: Diversity Breeds Success

  • July–August 2023
  • Article

What Smart Companies Know About Integrating AI

By: Silvio Palumbo and David Edelman
AI has the power to gather, analyze, and utilize enormous volumes of individual customer data to achieve precision and scale in personalization. The experiences of Mercury Financial, CVS Health, and Starbucks debunk the prevailing notion that extracting value from AI... View Details
Keywords: AI and Machine Learning; Customization and Personalization; Integration; Technology Adoption
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  • 2016
  • Book

The Content Trap: A Strategist's Guide to Digital Change

By: Bharat Anand
Companies everywhere face two major challenges today: getting noticed and getting paid. To confront these obstacles, I examine a range of businesses around the world, from Chinese Internet giant Tencent to Scandinavian digital trailblazer Schibsted, from The New... View Details
Keywords: Networks; Information Technology; Organizational Change and Adaptation; Business Strategy
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    Jeffrey T. Polzer

    Jeff Polzer is the UPS Foundation Professor of Human Resource Management in the Organizational Behavior Unit at Harvard Business School. He studies how people collaborate in teams and across organizational networks to accomplish their individual and collective... View Details

    • Teaching Interest

    Governing for Nonprofit Excellence (Executive Education, Faculty Chair)

    This Executive Education course, an HBS Social Enterprise Initiative program, is designed to maximize the contributions of individual nonprofit board members. Participants are challenged to examine their role and the role of their boards in improving organizational... View Details
    • August 2012 (Revised August 2012)
    • Case

    HealthAllies (A)

    By: Regina E. Herzlinger and Michael Sherman
    This case describes a "do good and do well" firm that enables individuals to buy health care services at discounted prices. It delineates the characteristics of the uninsured and others who are the primary targets for the firm. "HealthAllies (B)" provides information... View Details
    Keywords: Entrepreneurship; Health Care and Treatment; Marketing Channels; Demand and Consumers; Commercialization; Health Industry
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    • Video

    Introduction to Power and Influence for Positive Impact

    • 05 Oct 2018
    • Blog Post

    The Reflective Leader

    alumni, we have had experiences that allow us to relate to these cases on an even deeper level.  During our individual study group sessions, a common theme emerged: “I can’t believe I am actually experiencing the issues we read about... View Details
    • Web

    PhD Programs - Doctoral

    the effects that groups have on individuals. Students in the macro track use sociological methods to examine organizations, groups, and markets as a whole, including topics such as the influence of individuals on organizational change, or... View Details
    • 2025
    • Working Paper

    The Hidden Costs of Working Multiple Jobs: Implications for Spending Behavior and Wellbeing

    By: Paige Tsai and Ryan W. Buell
    Across three studies, combining survey data, transaction-level analysis from 90,548 customers of a nationwide retail bank, and insights from the General Social Survey, we study whether people with multiple jobs spend their labor income differently than people who earn... View Details
    Keywords: Behavioral Operations; Employee Behavior; Job Design and Levels; Personal Finance; Well-being; Happiness; Satisfaction; Wages
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    • 11 Aug 2014
    • Blog Post

    Create a Personalized Approach to Recruiting through Company Appointments

    Company Appointments allow you to connect with students on an individual or small group basis. Students get to know you and your recruiting structure through a less formal setting which can be a great avenue to evaluate how a student will... View Details
    • 26 Sep 2012
    • Working Paper Summaries

    License to Cheat: Voluntary Regulation and Ethical Behavior

    Keywords: by Francesca Gino, Erin L. Krupka & Roberto A. Weber
    • April 2005
    • Article

    Partisan Social Happiness

    By: Rafael Di Tella and Robert MacCulloch
    We use a new approach to study questions in political economy that relies on data on the subjective well-being of a large sample of people living in the OECD over the period 1975-1992. Controlling for the personal characteristics of the respondents, year and country... View Details
    Keywords: Political Partisanship; Political Economy; Society; Happiness
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    • 08 Jan 2007
    • Research & Ideas

    Who Rises to Power in American Business?

    Alger stories had it wrong—access to positions of power and leadership in America was not available to all equally. Who was favored during that time? Anthony Mayo: It's not that the Alger stories were wrong, it's just that the focus has always been on the View Details
    Keywords: by Sean Silverthorne
    • 2023
    • Working Paper

    Digital Lending and Financial Well-Being: Through the Lens of Mobile Phone Data

    By: AJ Chen, Omri Even-Tov, Jung Koo Kang and Regina Wittenberg-Moerman
    To mitigate information asymmetry about borrowers in developing economies, digital lenders utilize machine-learning algorithms and nontraditional data from borrowers’ mobile devices. Consequently, digital lenders have managed to expand access to credit for millions of... View Details
    Keywords: Borrowing and Debt; Credit; AI and Machine Learning; Welfare; Well-being; Developing Countries and Economies; Equality and Inequality
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    • November 2009 (Revised May 2017)
    • Case

    Miracle Life, Inc.

    By: Lauren Cohen and Christopher Malloy
    Miracle Life is a firm with a unique setup and organizational structure. Specifically, it is a network marketing firm, also known as multi-level marketing (MLM) firm, which utilizes a large distributor base and depends on this individual distributor base to sell its... View Details
    Keywords: Finance; Cash Flow; Stocks; Growth and Development Strategy; Product Marketing; Distribution; Organizational Structure
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    • April 2008 (Revised May 2008)
    • Case

    Commonwealth Care Alliance: Elderly and Disabled Care

    By: Michael E. Porter and Jennifer F Baron
    Individuals enrolled in both Medicare and Medicaid, known as dual eligibles, are among the highest-cost beneficiaries in the US. Commonwealth Care Alliance, a small nonprofit insurer and care delivery system in Massachusetts, operated under a public demonstration... View Details
    Keywords: Programs; Public Sector; Alliances; Policy; Age; Service Delivery; Value; Health Care and Treatment; Welfare; Insurance Industry; Health Industry; Massachusetts
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