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Show Results For
- All HBS Web
(2,168)
- People (3)
- News (792)
- Research (685)
- Events (4)
- Multimedia (48)
- Faculty Publications (395)
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- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
example, that company would not be selling a “lifestyle” so successfully on a global basis today to its customer base of students, younger singles, and married couples moving into their first apartment or house together. Aisner: We live... View Details
- 07 Mar 2007
- Research & Ideas
How Do You Value a “Free” Customer?
research is starting to look at customers whose value is not as readily apparent, and where CLV calculations break down. In a recent working paper, Harvard Business School professor Sunil Gupta calls them "free" customers—think of buyers at an auction.... View Details
- 26 Jul 2004
- Research & Ideas
A Better Way to Negotiate: Backward
Here's another bit of conventional wisdom on proper sequencing: "Get your own house in order first." Yet this was not the path that President George H. W. Bush followed in preparing for the first Gulf War. Instead of approaching... View Details
Keywords: by James K. Sebenius
- 19 Nov 2001
- Research & Ideas
Alfred Chandler on the Electronic Century
in the 1920s. The same two companies began the process of commercializing television in the 1930s. Telefunken, housed in Berlin, lost its learning base during World War II. So in the 1940s RCA took the lead in commercializing... View Details
- 08 Nov 2017
- Research & Ideas
Handgun Waiting Periods Prevent Hundreds of Homicides Each Year
use this as a natural experiment to test whether a waiting period would impact homicides and suicides in states that were subject to the policy. The federal law—named after former White House press secretary James S. Brady, who was shot... View Details
Keywords: by Dina Gerdeman
- 20 Jun 2017
- First Look
First Look at New Research and Ideas, June 20
2016 Gurgaon, India: Penguin Random House Win-Win Corporations: The Indian Way of Shaping Successful Strategies By: Shah, Shashank Abstract—Why did Ratan Tata decide to pay for all the victims of 26/11 whether injured in the Taj or... View Details
Keywords: Sean Silverthorne
- 19 Sep 2012
- Research & Ideas
Funding Innovation: Is Your Firm Doing it Wrong?
common struggle for firms to get innovation investments right, says Josh Lerner, the Jacob H. Schiff Professor of Investment Banking at Harvard Business School. On one hand, firms large enough to house their own research labs too often... View Details
Keywords: by Carmen Nobel
- 10 Oct 2000
- Research & Ideas
Cross-Sector Collaboration: Lessons from the International Trachoma Initiative
several options in managing a trachoma initiative. These options including housing the program internally, partnering with other organizations, or partnering with Clark. In the end the group recommended a partnership with the Clark... View Details
- 20 May 2019
- Research & Ideas
Activist CEOs Are Rising Up—and Their Customers Are Listening
When former Starbucks CEO Howard Schultz announced earlier this year he was thinking about running for president of the United States, it wasn’t a new idea. Past CEOs seeking the White House have included Carly Fiorina, Ross Perot, Herman... View Details
Keywords: by Michael Blanding
- 29 Apr 2008
- First Look
First Look: April 29, 2008
their product group and housing them side-by-side with other salespeople selling other products is unlikely to create true customer intimacy. Wes Thompson, LFD's President, and Kim Miner, the Human Resources VP, undertake a sweeping... View Details
Keywords: Martha Lagace
- 26 Oct 2017
- Research Event
In an Era of 'Fake News,' What is the Future of Advertising and Publishing?
White House popularized the term “fake news,” the influence of social media advertising and online publishing requires serious reexamination. That began to happen October 24 at the The Future of Advertising and Publishing conference held... View Details
- 05 Apr 2017
- Research & Ideas
For Women Especially, It Pays to Know What Car Repairs Should Cost
lower than the $365 benchmark price. The repair shops didn’t bite. It pays for all consumers in a negotiated price settlement—everything from buying a house or a car to hiring a contractor—to do their homework when it comes to average... View Details
- 30 Jul 2014
- Lessons from the Classroom
Teaching The Deal
Mohan's students get a lot out of the courses because, after all, negotiation skills are crucial both in the business world as well as in people's personal lives when they look to buy houses or cars—or even get along with friends and... View Details
- 04 Sep 2012
- Research & Ideas
Why Most Leaders (Even Thomas Jefferson) Are Replaceable
revolutionary leader. Teddy Roosevelt was unfiltered, because he was a vice president who got the top job following the assassination of William McKinley. John F. Kennedy was a filtered leader with 13 years in the House and Senate. George... View Details
Keywords: by Kim Girard
- 09 Apr 2012
- Research & Ideas
Who Sways the USDA on GMO Approvals?
the White House that will determine its budget and the career trajectory of its top officials. Of course, there is an overlap between the appearance of doing a good job and actually doing one. "If the USDA weren't doing its job, it... View Details
- 02 Nov 2009
- Research & Ideas
Shareholders Need a Say on Pay
particular tool put forward in reforms is the idea of "say on pay," which gives shareholders a non-binding vote on executive compensation and severance packages. The Obama administration has proposed requiring it in all public companies. And just before its... View Details
- 02 Nov 2010
- First Look
First Look: November 2, 2010
quarterly bonuses tied to high demand end-of-quarter months serve as pacers to keep the sales force on track to achieve their annual sales quotas. Download the paper: http://www.hbs.edu/research/pdf/11-041.pdf Cases & Course MaterialsThe Random View Details
Keywords: Sean Silverthorne
- 06 Nov 2017
- Research Event
Who is Responsible for the Future of Cities?
acknowledged his job involves competing against the promise of autonomous electric cars. “The government needs control.” Panelist Harriet Tregoning, former director of the Department of Housing and Urban Development’s Office of Economic... View Details
Keywords: by Carmen Nobel
- 09 Jul 2014
- Research & Ideas
How Business Leaders Can Strengthen American Schools
to career," says Rivkin. In Cincinnati, the Strive Partnership serves as a central clearing house for aligning goals with the metrics and decisions to meet those goals. "This fosters a sense of collective responsibility but... View Details
- 11 Apr 2017
- First Look
First Look at New Research, April 11
housing firm. Along the way, he and his partners have contributed countless hours of community service to the neighborhoods in which they own properties. Now 80 and ready to retire, Gates is creating a request for proposal for his firm.... View Details