Filter Results:
(733)
Show Results For
- All HBS Web
(733)
- News (256)
- Research (418)
- Multimedia (11)
- Faculty Publications (177)
Show Results For
- All HBS Web
(733)
- News (256)
- Research (418)
- Multimedia (11)
- Faculty Publications (177)
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
patient.) Some COER attendees pointed out that in most of the retail sector, ceasing service is not a matter of life-and-death. "Sometimes you have to fire the customer," said one executive. Another related a mentor's advice that one of... View Details
- 22 Sep 2003
- Research & Ideas
When Protestors Knock at Your Door
might meet face-to-face with NGO leaders or create an outlet to field NGO inquiries. Anecdotal and case study evidence suggests that stonewalling NGOs may only serve to fuel the fires of activism. Q: What strategies would you recommend... View Details
Keywords: by Cynthia Churchwell
- 08 Apr 2002
- Research & Ideas
How to Negotiate “Yes” Across Cultural Boundaries
Chinese manager balked, insisting there was no demand for the additional products. The U.S. management team tried to resolve the dispute through negotiations, and when the Chinese manager wouldn't budge, the team fired him—but he wouldn't... View Details
Keywords: by James K. Sebenius
- Web
Creating Brand Value - Course Catalog
young upstarts telling new types of stories in authentic ways. Firms are aggressively buying consumers’ brand loyalty at the same time they are firing their customers. Customer relationship management (CRM) investments have failed to... View Details
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
they are interacting with is great, needs coaching, or may not be successful in your organization. Just remember, if you have a board, other than the CEO, they don’t make hiring or firing decisions. That’s your job. Beyond the basics:... View Details
Keywords: by Julia Austin
- 06 Mar 2007
- First Look
First Look: March 6, 2007
founders of Lynx Solutions have survived major challenges within their board of directors, the firing of Lynx's founder-CEO and departure of its successor CEO, and a crisis sparked by media allegations that it had been spying on its... View Details
Keywords: Martha Lagace
- 01 Sep 2009
- News
Read All About It!
collisions with other trains, loose rails, and fires in wooden cars occurred with some frequency in the first decades of the railroads. But the industry soon grew more organized and invested in extensive track and bridge construction.... View Details
- 23 Oct 2019
- News
After the Storm
class. When I started at Johnson & Johnson right after business school, I remember being the only African American female pharmaceutical sales rep in the mid-Atlantic region at that time. It’s a sad reality, but that is also why I get so View Details
- 26 Feb 2001
- Research & Ideas
David, Goliath, and Disruption
information from a desktop to the device. Once the capability became clear, he said, he too wanted to learn chicken-scratch graffiti. That push-button capability linking to a vast array of information from a desktop, he indicated, had View Details
Keywords: by Martha Lagace
- 12 Oct 1999
- Research & Ideas
Bright Ideas: The Creative Power of Groups
attempts at group creativity in companies ranging from startups to Hewlett-Packard and Intel, is their recipe for firing up and stoking the creative process. Promoting differences of opinion, setting aside an incubation period, and... View Details
Keywords: by Laurie Joan Aron
- 02 May 2018
- Blog Post
Should Companies Disclose Employee Compensation?
the Money in the World after star Kevin Spacey was in essence fired following accusations of previous sexual misconduct. Christopher Plummer was hired to replace Spacey and reshoot scenes with co-stars Mark Wahlberg and Michelle Williams,... View Details
Keywords: All Industries
- 02 Aug 2006
- Research & Ideas
Investor Protection: The Czech Experience
wrong. We showed that Czechs are like all other Europeans, whose first interest is soccer, with erotica a close second. For that, we will never be forgiven." Second, when Lauder tried to fire Železný from TV Nova, Železný responded... View Details
- 10 Apr 2006
- Research & Ideas
American Auto’s Troubled Road
has a historic opportunity to recast itself, to meet the enormous impending demand for the new type of vehicles that a petroleum-deficient world will require. The dream machine that built America can once again help shape its future. After all, the lure of the open... View Details
- 02 Jan 2019
- What Do You Think?
SUMMING UP: Do We Need an Artificial Intelligence Czar?
AI oversight and regulation. At least that’s the impression created by a small sample of comments on this month’s column. Sandeep made the case for an AI czar. “Any public servant is accountable to you and me and we can fire him and find... View Details
- 05 Dec 2005
- Research & Ideas
VCs Survey Post-Bubble Opportunities
them is whether to hire or fire a CEO," said Kapoor. "With so much information coming to them about a company, and so few outlets for them to act on that information, it makes it more likely that they will press that button at... View Details
- 12 Jul 2020
- Book
The Harvard Business School Faculty Summer Reader 2020
Frei discusses her new book, "Unleashed." Reimagining Capitalism in a World on Fire Tackling one of the biggest crises of our time—climate change—requires leaders to embrace a new vision of business, argues Rebecca Henderson.... View Details
Keywords: by Staff
- 18 Feb 2009
- First Look
First Look: February 18, 2009
taken down. The new challenge for the farms while transforming into wildlife viewing became land management and local economic development. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=709001 Playing With View Details
Keywords: Martha Lagace
- 09 Feb 2009
- Research & Ideas
Uncompromising Leadership in Tough Times
firing and take lower profits, thereby gaining the advantage when the economy turns around. Below is a short section from my forthcoming book, High Commitment, High Performance: How to Build a Resilient Organization for Sustained... View Details
Keywords: by Martha Lagace
- 01 Dec 1996
- News
Starting Up and Starting Over
plus ultra of consulting outcomes - advising two different corporate leaders to fire themselves in order to improve their companies. « Back OPM: Executive Education for Entrepreneurs The Owner/President Management Program (OPM) is an HBS... View Details
- 01 Mar 2011
- News
Making Their Way
medical industry; shelving units for retail consumer products; and high-tolerance firing pins for military applications. When it comes to per-piece cost for metal stampings, the United States is very competitive with China because labor... View Details