Publications

2025
Article

Statistical Inference for Heterogeneous Treatment Effects Discovered by Generic Machine Learning in Randomized Experiments

By: Kosuke Imai and Michael Lingzhi Li

Researchers are increasingly turning to machine learning (ML) algorithms to investigate causal heterogeneity in randomized experiments. Despite their promise, ML algorithms may fail to accurately ascertain heterogeneous treatment effects under practical settings with... View Details

Keywords: AI and Machine Learning; Mathematical Methods; Analytics and Data Science

2023
Working Paper

Should Human Capital Development Programs Be Voluntary or Mandatory? Evidence from a Field Experiment

By: Jason Sandvik, Richard Saouma, Nathan Seegert and Christopher Stanton

In a field experiment, we find large differences in productivity treatment effects between voluntary and mandatory workplace mentorship programs. A significant portion of this difference is due to the best employees opting into the program when it is voluntary and... View Details

Keywords: Mentoring; Mentorship Programs; Randomized Controlled Trial; Employees; Relationships; Programs; Performance

2016
Working Paper

The Effect of Financial Performance Measurement on Customer Satisfaction: A Field Experiment in China

By: Daniel A. Brown

2017
Other Unpublished Work

Show or Tell?: Behavioral Inventory Response to an East African Mobile Money Field Experiment

By: Jason Acimovic, Chris Parker, David F. Drake and Karthik Balasubramanian

2002
Working Paper

Promise and Peril in Implementing Pay for Performance: A Report on Thirteen Natural Experiments

By: Michael Beer and Mark D. Cannon

Video

Summer Venture in Management Program Offers Insights into Harvard MBA Experience - Evan Huddleson

Article

The Mixed Effects of Online Diversity Training

By: Edward H. Chang, Katherine L. Milkman, Dena M. Gromet, Robert W. Rebele, Cade Massey, Angela L. Duckworth and Adam M. Grant

We present results from a large (n = 3,016) field experiment at a global organization testing whether a brief science-based online diversity training can change attitudes and behaviors toward women in the workplace. Our preregistered field experiment included an... View Details

Keywords: Diversity Training; Bias; Field Experiment; Training; Gender; Race; Prejudice and Bias

June 2018 (Revised January 2020)
Case

Sony

By: Stefan Thomke, Atsushi Osanai and Akiko Kanno

Sony used to be synonymous with "innovation" and "cool products." The case reveals how the company lost its edge and describes the leadership initiatives to restore its former glory. In 2012, Kazuo (Kaz) Hirai becomes CEO and successfully transforms Sony, including a... View Details

Keywords: Customer Experience; Product Differentiation; Transformation; Leadership Style; Technology Adoption; Leading Change; Electronics Industry; Media and Broadcasting Industry; Video Game Industry; Japan

Educators

Purchase

20 Jun 2018
Working Paper Summaries

Show or Tell? Improving Agent Decision Making in a Tanzanian Mobile Money Field Experiment

Keywords: by Jason Acimovic, Chris Parker, David F. Drake, and Karthik Balasubramanian; Banking; Financial Services

July 2021
Article

Information Transparency, Multihoming, and Platform Competition: A Natural Experiment in the Daily Deals Market

By: Hui Li and Feng Zhu

Platform competition is shaped by the likelihood of multi-homing (i.e., complementors or consumers adopt more than one platform). To take advantage of multi-homing, platform firms often attempt to motivate their rivals’ high-performing complementors to adopt their own... View Details

Keywords: Platform Competition; Multi-homing; Information Transparency; Daily Deals; Groupon; LivingSocial; Digital Platforms; Information; Competition

9 Aug 2010
Conference Presentation

Being There: Firsthand Experience and Perceived Reflected Knowledge in Engendering Trust in Global Collaboration

By: Tsedal Neeley and Mark Mortensen

Keywords: Knowledge; Perception; Trust

06 Feb 2013
News

Want to Use Business to Make a Difference? Get Experience (But Not Too Much)

13 Nov 2024
News

Experience as a Case Study: Harvard’s Professor Narayandas on Teaching and Shaping Business Leaders

Video

Summer Venture in Management Program Offers Insights into Harvard MBA Experience - Cathy Yu

28 Aug 2018
Working Paper Summaries

Homesick or Home Run? Distance from Hometown and Employee Performance: A Natural Experiment from India

Keywords: by Prithwiraj Choudhury and Ohchan Kwon

22 Jan 2007
Working Paper Summaries

“Don’ts" and "Do’s”: Insights from Experience in Mitigating Risks of Western Investors in Post-Communist Countries

Keywords: by Charalambos A. Vlachoutsicos & Paul R. Lawrence

25 Sep 2022
News

LinkedIn Ran Undisclosed Social Experiments on 20 Million Users for Years to Study Job Success

Web

IT Strategy: Creating a Frictionless Experience with Federated Identity and Access Management | Information Technology

IT Strategy: Creating a Frictionless Experience with Federated Identity and Access Management Strategic Initiative: 2.06 Federated Identity & Access Management (IAM) Program By Melissa Lantz on September 10, 2024 Share via Facebook Share... View Details

February 2021
Article

Testing the Waters: Behavior across Participant Pools

By: Erik Snowberg and Leeat Yariv

We leverage a large-scale incentivized survey eliciting behaviors from (almost) an entire university student population, a representative sample of the U.S. population, and Amazon Mechanical Turk (MTurk) to address concerns about the external validity of experiments... View Details

Keywords: Lab Selection; External Validity; Experiments; Behavior; Surveys; Analytics and Data Science; Analysis