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  • All HBS Web  (1,273)
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  • 09 May 2017
  • First Look

New Research and Ideas, May 9

categorical hierarchies and in the ability to reconcile incompatible organizational capabilities. Second, we theorize and attend to the role of emotional frames in innovation adoption. Thus, we advance a model that articulates how... View Details
Keywords: Sean Silverthorne
  • 09 Apr 2001
  • Research & Ideas

The Manager’s Guide to Communicating with Customers Collection

whole trip, and all of these things cast a shadow on the luggage purchase. But these origins are often ignored." Zaltman believes that the emotions underlying a motivation to purchase can be unearthed by research that probes the... View Details
Keywords: by Richard Bierck; Retail
  • 25 Jan 2000
  • Research & Ideas

Strategic Alliances

that in cross-sector social purpose collaborations, unlike commercial business alliances, an essential ingredient for strong leadership involvement is an emotional connection individuals make with the social mission and with their... View Details
Keywords: by Nancy O. Perry
  • 19 Mar 2006
  • Research & Ideas

Do I Dare Say Something?

survival) to "flee" too often from threats that weren't really there than to not flee the one time there was a significant risk. So, we've inherited emotional and cognitive mechanisms that motivate us to avoid perceived risks to... View Details
Keywords: by Sarah Jane Gilbert
  • June 2018
  • Teaching Note

Difficult Conversations and Dealing with Challenging Situations at Work

By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036. View Details
Keywords: Communication; Communication Intention and Meaning; Human Resources; Employee Relationship Management; Management Skills; Performance; Performance Evaluation; Personal Development and Career; Relationships; Groups and Teams; Social Psychology; Attitudes; Behavior; Conflict and Resolution; Conflict Management; Emotions; Perception; Personal Characteristics; Perspective; Power and Influence; Prejudice and Bias; Reputation; Satisfaction; Trust
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Groysberg, Boris, and Amram Migdal. "Difficult Conversations and Dealing with Challenging Situations at Work." Harvard Business School Teaching Note 418-084, June 2018.
  • 28 Jun 2016
  • First Look

June 28, 2016

deliberate learning efforts using both a cognitive (task understanding) and an emotional (self-efficacy) mechanism. We study the proposed framework by means of a mixed-method approach that combines the reach and relevance of a field... View Details
Keywords: Sean Silverthorne
  • 05 Mar 2013
  • First Look

First Look: March 5

Allocators with suspicious partners did not significantly differ from liars on word count. Allocators with suspicious partners used more negative emotion words and profanity. Mixed support was found for indexes from Coh-Metrix that... View Details
Keywords: Sean Silverthorne
  • 17 May 2004
  • Research & Ideas

Why We Don’t Study Corporate Responsibility

managers respond effectively to acute episodes of intersecting ethical, practical, and psychological adversity—such as financial crises, inhospitable political contexts, or even natural disasters? In the face of extreme constraints, View Details
Keywords: by Manda Salls
  • 20 Jul 2016
  • Research & Ideas

Airplane Design Brings Out the Class Warfare in Us All

expressing strong anger (36.3 percent of incidents in first class versus 27.8 percent in economy). Economy incidents were more likely to involve emotional outbursts (6.2 percent of incidents in economy versus 2.2 percent in first class).... View Details
Keywords: by Dina Gerdeman; Air Transportation; Sports; Travel
  • 08 Jul 2015
  • What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

well as emotional and business factors) every organization has to find its own optimal solution neuroscience in the last 20 years has proven that current business theory which basically has been developed from past slave-like &... View Details
Keywords: by James Heskett; Financial Services
  • 07 Aug 2012
  • Research & Ideas

Off and Running: Professors Comment on Olympics

audience mix, as does the element of national pride that comes with victory and the emotional flag-raising ceremony that follows. The brand power of the Olympics is also fueled by business and marketer attention, especially sponsorship... View Details
Keywords: Re: Multiple Faculty; Sports
  • 08 Jun 2021
  • Research & Ideas

Tell Me What to Do: When Bad News Is a Big Relief

surgery for a genetic condition. “I was lying in the MRI thinking, ‘I hope they find just the shadow of something suspicious and bad because then the decision won’t be up to me,’” she says. “Afterward, I was like, ‘That’s the craziest, stupidest View Details
Keywords: by Michael Blanding
  • 27 Dec 2015
  • Research & Ideas

The Most Popular Stories and Research Papers of 2015

touched controversial issues including gender equality and the conflicting emotions experienced both by women who work and those who stay home to raise families. Other popular stories, listed below, looked at such diverse topics as the... View Details
  • 22 Nov 2011
  • First Look

First Look: November 22

Laid Off Sandra J. Sucher and Phillip AndrewsHarvard Business School Case 612-008 This case describes the experience of Anne Riley, a 28-year-old private equity analyst, who was laid off in 2008. The case explores the emotions she felt... View Details
Keywords: Sean Silverthorne
  • 05 Apr 2010
  • Research & Ideas

HBS Cases: iPads, Kindles, and the Close of a Chapter in Book Publishing

bridge the gap that a lot of young people experience between a very exciting digital reality and the dead world of the textbook." On an emotional level, the death of the paper textbook will carry less societal angst than trade books,... View Details
Keywords: by Julia Hanna; Information; Publishing; Entertainment & Recreation
  • 13 May 2014
  • First Look

First Look: May 13

networking. Drawing from moral psychology research, we posit that this intentional behavior has unintended consequences for an individual's morality. Unlike personal networking in pursuit of emotional support or friendship, and unlike... View Details
Keywords: Sean Silverthorne
  • 23 Sep 2008
  • First Look

First Look: September 23, 2008

Psychology. Vol. 40, edited by Mark P. Zanna, 61-149, 2008 Abstract The stereotype content model (SCM) defines two fundamental dimensions of social perception, warmth and competence, predicted respectively by perceived competition and status. Combinations of warmth and... View Details
Keywords: Martha Lagace
  • 17 Mar 2022
  • Research & Ideas

Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’

Governance) company rooted in natural resource conservation as part of our DNA, it was a really hard, emotional decision for us,” Puri says, “but we’re still using plastic boxes ten years later because there isn’t an alternative available... View Details
Keywords: by Ranjay Gulati
  • 16 Jul 2024
  • Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

let CEOs control which candidates are presented to the board. This is a mistake because CEOs typically won’t choose successors who are quite different and may undo their strategies. The board has more emotional distance from the CEO job... View Details
Keywords: by Bill George
  • 18 Dec 2018
  • First Look

New Research and Ideas, December 18, 2018

together, our results highlight how revealing failures encountered on the way to success can be a counterintuitive yet effective interpersonal emotion regulation strategy. Publisher's link:... View Details
Keywords: Dina Gerdeman
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