Emergency Medical Response - Publications - Faculty & Research

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

from a stereotypically Black name, and 36 percent from a stereotypically Asian name. “We found discrimination in response rates on the basis of race,” says Feldberg. “But what is particularly striking is that it wasn't just whether people... View Details

Keywords: by Pamela Reynolds

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Leadership - Faculty & Research

of caring for not only the corporation and shareholders but also the patients and medical professionals. How should leaders of health-related businesses weigh the demand for efficiency and profit alongside the care of patients and the... View Details

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Winners & Runners-Up | New Venture Competition

communication technologies to revolutionize emergency response and communication. Be Mixed Cristina Ros Blankfein Jennifer Ross Business Track Runner-Up Natural and zero-calorie mixer for cocktail sipping... View Details

TeachingInterests

Managing the Future of Work (MBA Education—Elective Curriculum)

By: Christopher T. Stanton

The nature and scope of work is changing rapidly, creating massive business challenges in the shadow of broader political and social shifts. HBS launched a major initiative in 2017 on Managing the Future of Work to define these workplace issues and... View Details

November 2002 (Revised June 2003)
Case

China's Rural Leap Forward

By: Bruce R. Scott and Jamie Matthews

Collectively owned township and village enterprises (TVEs) played a pivotal role in China's rapid growth during the 1980s and 1990s. Although they originated in the policies and institutions of the Maoist era, TVEs thrived only after Deng Xiaoping's economic reforms... View Details

Keywords: Business and Government Relations; Public Sector; Public Ownership; Development Economics; Governing Rules, Regulations, and Reforms; Macroeconomics; Emerging Markets; China

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07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

with customers, employees, and investors by being “the real deal,” creating valuable products and services, acting on good intentions, treating people fairly, and taking responsibility for how an organization impacts business and society,... View Details

Keywords: by Lane Lambert

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Human Behavior & Decision-Making - Faculty & Research

(Enke (2024)) emerges as a key driver of nonpecuniary preferences, explaining substantial variation both across participants as well as across corporate actions. Combined, our findings provide new evidence on the importance of moral... View Details

30 May 2023
Research & Ideas

Can AI Predict Whether Shoppers Would Pick Crest or Colgate?

commercially available version of GPT-3 to elicit thousands of simulated customer responses and found that AI can produce demand patterns that resemble those of human studies. “Utilizing this tool, which is in some ways a consumer... View Details

Keywords: by Kristen Senz

15 Sep 2009
First Look

First Look: September 15

and mobs of desperate people. IBM's actions, as well as many others reported on by Rosabeth Moss Kanter, capture the emerging zeitgeist of business: the vanguard company simultaneously pursuing-and creating synergy between-opportunity,... View Details

Keywords: Martha Lagace

02 Jan 2018
First Look

First Look at New Research and Ideas, January 3, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=53646 January–February 2018 Harvard Business Review The New CEO Activists By: Chatterji, Aaron K., and Michael W. Toffel Abstract—Though corporations have been lobbying the government and making campaign donations for a... View Details

Keywords: Sean Silverthorne

28 Mar 2023
Research & Ideas

The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation

Early in the COVID-19 pandemic, the US Food and Drug Administration faced the task of convincing a skeptical public of the safety of new vaccines when the agency began authorizing them for emergency use less than a year after the pandemic... View Details

Keywords: by Kasandra Brabaw; Pharmaceutical

13 Mar 2023
Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

for solutions to make the next generation of microfinance tools even more transformative. The HBS Alumni Bulletin recently talked to them about their research. “Around 2005 and 2010, some large-scale, randomized control studies started to View Details

Keywords: by Jen McFarland Flint; Financial Services

31 Mar 2022
Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

the past two decades by following an approach its founder calls “the Walmartization of healthcare.” The hospital delivers world-class results for cardiac patients, provides an excellent work environment to its medical staff, and has... View Details

Keywords: by Ashish Nanda

January 2023
Case

Thomas Buberl: Refounding AXA

By: Hubert Joly, Mihir Desai and Amram Migdal

In 2022, AXA and its CEO Thomas Buberl faced new types of challenges, including systemic risks such as climate change, geopolitical instability, public health crises, and social tensions caused by economic risks. AXA was one of the world’s largest insurers. Since... View Details

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26 Aug 2024
Blog Post

HBS Lingo 101

and a general management perspective in private enterprise, government, and the nonprofit sector. HMS: HMS is short for Harvard Medical School. Together with HMS, we offer the MD/MBA which provides the informed leadership necessary for... View Details

John T. Gourville

John Gourville is the Albert J. Weatherhead, Jr. Professor of Business Administration at the Harvard Business School. He joined the HBS Marketing Unit in 1995 after receiving his Ph.D. at the University of Chicago in marketing and behavioral research. His most... View Details

Keywords: medical supplies; medical supplies; medical supplies; medical supplies; medical supplies; medical supplies; medical supplies; medical supplies

31 Oct 2017
First Look

New Research and Ideas, October 31, 2017

to permit even the most unsustainable and dirty industries. This working paper concludes that the emergent business history needs to be more fully incorporated in wider management and economics literatures on sustainability, while calling... View Details

Keywords: by Sean Silverthorne

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Faculty & Researchers - Managing the Future of Work

consultancy now called Monitor-Deloitte. He is a graduate of Harvard College and Harvard Business School and a director of PVH Corporation, Aera Technology and Helios Consulting, a trustee of Western Governors University and a Senior Fellow at the Burning Glass... View Details

22 Sep 2009
First Look

First Look: September 22

show that (i) firms may become "more closed" in response to competition from an outside open source project; (ii) firms are more likely to open substitute, rather than complementary, modules to existing open source projects;... View Details