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- All HBS Web
(1,515)
- People (2)
- News (316)
- Research (1,028)
- Events (3)
- Multimedia (4)
- Faculty Publications (323)
- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
innovative products, it will work if it is sharply defined, clearly communicated, and well understood by employees, customers, partners, and investors. Build a strategy around a clear value proposition for the customer. Develop strategy from the outside in, View Details
- 02 Jun 2020
- Research & Ideas
Coronavirus Careers: Cloud Kitchens Are Now Serving
reimagining the restaurant experience, allowing consumers to enjoy restaurant-quality food from the comfort and convenience of their homes, and allowing restaurants to increase their customer base beyond... View Details
- 04 May 2015
- Research & Ideas
Need to Solve a Problem? Take a Break From Collaborating
problem-solving process. To pursue the efficacy of collaboration the research team developed a straightforward experiment that mirrored real-world problem-solving work. Rather than start from scratch, they customized a platform called... View Details
- 01 Jun 2023
- News
Bridging the ESG Data Gap
interdisciplinary perspectives required to create practical climate solutions,” she explains. As Metric’s customer base expands, providing a one-stop shop for ESG and impact data management is Murday’s goal.... View Details
Keywords: Deborah Blagg
- Web
Career Re-Entry & Flexible Work - Alumni
“returnship” programs Search online, or tap your networking community, for more formal programs or coaching engagements that can reinforce your search with outside support and help. There are many reasons alumni seek flexible or project View Details
- 18 Jan 2016
- Research & Ideas
Hazard Warning: The Unacceptable Cost of Toxic Workers
data to decipher traits belonging to toxic workers. The result was anonymized personal data of almost 60,000 workers from 11 firms, about 70 percent of which were based in the United States. The positions were similar front-line, View Details
Keywords: by Roberta Holland
- 03 Sep 2013
- First Look
First Look: September 3
capitalization of firms in their coverage portfolio. Our results hold after Regulation Fair Disclosure, suggesting that these relationships are not based on selective disclosure. Overall, the evidence shows both the importance and... View Details
Keywords: Sean Silverthorne
- Web
Online Entrepreneurship & Innovation Courses | HBS Online
create winning strategies and bring innovations to market by discovering customer jobs to be done and aligning your business’s resources, processes, and profit formula. 6 weeks, 5 hrs/week Pay by May 15 $1,850 Certificate Design Thinking... View Details
- 04 Feb 2014
- What Do You Think?
Has Listening Become a Lost Art?
the wane. "I fear that social networks may make the problem worse," commented Gamaliel Pascual. "The technology may be hardwiring a younger generation to create virtual tribes where the congregation is based on shared biases/values."... View Details
Keywords: by James Heskett
- 03 Mar 2015
- First Look
First Look: March 3
Customers could pay to access the database for research, to create genetic tests, or for many other purposes. GenapSys would also build an online store with the genetic tests customers created.... View Details
Keywords: Sean Silverthorne
- 30 Sep 2014
- First Look
First Look: September 30
moment to accelerate the rate of growth to which eCW had become accustomed-catching up with, rather than anticipating, how their customer base would expand? Or should they maintain the same approach that had... View Details
Keywords: Sean Silverthorne
- 12 Apr 2016
- First Look
April 12, 2016
users. A strong product and a loyal customer base will attract third parties to your platform. 2. Apply a hybrid business model. Instead of operating with a "product mindset" or a "platform... View Details
Keywords: Sean Silverthorne
- 05 May 2020
- Research & Ideas
China Tariffs and Coronavirus a Double Hit to American Retailers
the trade war,” Cavallo says. To the extent that tariffs exacerbate the cost of the pandemic, their continued application could further drag down the American economy, harming companies and consumers alike. In the end, companies may have no choice but to pass their... View Details
Keywords: by Michael Blanding
- 01 Apr 2013
- Research & Ideas
First Minutes are Critical in New-Employee Orientation
The first few minutes of new employee orientation, if done right, can lead to happier and more productive workers and, ultimately, increased customer satisfaction. Unfortunately, a lot of companies do it wrong. In many firms, employee... View Details
- 01 Jun 2023
- News
Buy Big, Sell Small
could help when no one else had solutions,” Shruti says. After rapid growth over the last two years, Bangalore-based ApnaKlub now has 200 full-time employees, a network of 500 wholesalers, and a customer View Details
- Web
Hamilton Hall | About
dispersing of public revenue, as well as for the promotion of economic development. One of his first accomplishments was the creation of a revenue system based on customs duties and excise taxes to pay down... View Details
- 14 Oct 2021
- In Practice
Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return
such friction by implementing rigid policies based on the presumption that they have correctly anticipated how the pandemic will evolve. Designing and implementing any durable policy requires having a firm grasp of what the world—the “new... View Details
Keywords: by Kristen Senz
- 15 Dec 2009
- First Look
First Look: Dec. 15, 2009
we find it difficult to identify the tangible benefits delivered by brokers. While brokerage customers are directed toward funds that are harder to find and evaluate, they pay substantially higher fees and the funds they buy have lower... View Details
Keywords: Martha Lagace
- 01 Sep 2023
- News
Case Study: The Home Team
Illustration by Jon Krause Illustration by Jon Krause Brendan Kennealey (MBA 2006) wasn’t even searching for a business idea. A couple of years ago, the Wilmington, Delaware, native met up with an old friend who’d bought a new house. Over dinner this friend enumerated... View Details
- 13 Mar 2023
- Research & Ideas
The Power of Personal Connections: How Shared Experiences Boost Performance
through those ties and may take pride in a reputation for a higher standard of performance when observed by a valued peer, the researchers note. In some ways, analogous effects may be observed in customer service in other professions and... View Details