Publications

July 1995 (Revised April 1996)
Case

Union Carbide's Bhopal Plant (B)

By: Debora L. Spar

Describes the aftermath of the explosion at Bhopal. View Details

Keywords: Crisis Management

June 1995
Case

Northern Telecom and Netas (A): Turkey's Telecommunications Team

By: Rosabeth M. Kanter, Kalman D. Applbaum and Pamela A. Yatsko

The Turkish general manager of a successful telecommunications equipment-manufacturing joint venture between the Canadian company Northern Telecom and local partners in Turkey reviews the solutions to a crisis in 1989 and wonders whether the company will be able to... View Details

Keywords: Joint Ventures; Mobile and Wireless Technology; Crisis Management; Problems and Challenges; Change Management; Developing Countries and Economies; Political Elections; Telecommunications Industry; Manufacturing Industry; Turkey; Canada

June 1995
Case

Northern Telecom and Tong Guang Electronics (A1): Getting to Know Each Other

By: Rosabeth M. Kanter and Pamela A. Yatsko

In its second year of operation, the joint venture between Northern Telecom (Nortel) of Canada and Tong Guang Electronics of China to manufacture telecommunications equipment in China has hit a crisis. The Chinese partner has asked Northern Telecom to replace its... View Details

Keywords: Mobile and Wireless Technology; Joint Ventures; Change Management; Organizational Culture; Crisis Management; Financial Crisis; Job Cuts and Outsourcing; Leadership; Telecommunications Industry; Manufacturing Industry; Canada; China

May 1995 (Revised May 1996)
Teaching Note

AES Honeycomb Series TN

By: Lynn S. Paine and Charles A Nichols, III

1eaching Note for (9-395-132) and (9-395-122). View Details

Keywords: Crisis Management; Ethics; Organizational Design

May 1995
Teaching Note

E. F. Hutton: Cash Management Crisis Series TN

By: Lynn S. Paine and Charles A Nichols, III

May 1995 (Revised June 1995)
Case

E. F. Hutton: Cash Management Crisis (C)

By: Lynn S. Paine

Keywords: Financial Institutions; Cash; Crisis Management; Financial Services Industry

March 1995
Case

E. F. Hutton: Cash Management Crisis (A)

By: Lynn S. Paine and Jane Palley Katz

Keywords: Financial Institutions; Cash; Crisis Management; Financial Services Industry

March 1995
Case

E. F. Hutton: Cash Management Crisis (B): The Bell Report

By: Lynn S. Paine and Jane Palley Katz

Keywords: Financial Institutions; Cash; Crisis Management; Financial Services Industry

1995
Simulation

The Situation at Research Lab 26X

By: Dutch Leonard

Keywords: Crisis Management; Buildings and Facilities

December 1994
Case

Intel's Pentium: When the Chips Are Down (A)

By: Stephen A. Greyser and Norman Klein

Intel, the largest-selling manufacturer of microprocessor computer chips, finds itself in a brand-threatening situation when a flaw is revealed in its top-of-the-line Pentium chip. The story is front-page news for weeks. The company invested tens of millions of dollars... View Details

Keywords: Advertising; Engineering; Crisis Management; Brands and Branding; Production; Failure; Semiconductor Industry

December 1994 (Revised October 2009)
Case

AES Honeycomb (A)

By: Lynn S. Paine and Sarah C. Mavrinac

Senior managers of the AES Corp., an independent power producer, must decide whether to drop the company's emphasis on corporate values and revamp organizational controls as advised by investment analysts and outside counsel. The company is recovering from an incident... View Details

Keywords: Crime and Corruption; Energy Generation; Values and Beliefs; Corporate Governance; Governance Controls; Crisis Management; Organizational Structure; Environmental Sustainability; Energy Industry; United States

December 1994 (Revised January 1995)
Supplement

AES Honeycomb (B)

By: Lynn S. Paine and Sarah C. Mavrinac

Describes the actions taken by AES management. View Details

Keywords: Crisis Management; Organizational Design; Ethics

September 1994 (Revised January 2004)
Case

Forging the New Salomon

By: Lynn S. Paine and Michael Santoro

Describes Salomon Brothers' recovery from the August 1991 Treasury auction scandal. Details the impact of the firm's disclosure of bidding improprieties and describes how the new management team, led by Warren Buffett and Deryck Maughan, guided the company through the... View Details

Keywords: Crisis Management; Ethics; Organizational Culture; Law; Business or Company Management

January 1994 (Revised June 1996)
Case

Problems at InSpeech

By: Lynn S. Paine

InSpeech, Inc., the largest U.S. provider of speech, occupational, and physical therapists to nursing homes and hospitals, is faltering badly. The company is having trouble retaining its frontline employees--the clinicians who deliver its services--and its customers.... View Details

Keywords: Organizational Change and Adaptation; Business Strategy; Problems and Challenges; Health Care and Treatment; Crisis Management; Mission and Purpose; Values and Beliefs; Health Industry

1994
Simulation

NEO 2394 Karensky

By: Dutch Leonard

Keywords: Risk Management; Crisis Management

October 1993
Case

United Way of America: Governance in the Nonprofit Sector (A), The United Way

By: Jay W. Lorsch

Discusses the management practices of William Aramony at the United Way of America (UWA). First, the case describes the United Way movement, focusing on both the local chapters and the national organization. Second, it sets forth the Washington Post reports that lead... View Details

Keywords: Corporate Governance; Nonprofit Organizations; Management Practices and Processes; Managerial Roles; Management Teams; Crisis Management; Public Administration Industry; United States