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Show Results For
- All HBS Web
(1,613)
- People (6)
- News (427)
- Research (867)
- Events (2)
- Multimedia (3)
- Faculty Publications (203)
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- 05 May 2015
- First Look
First Look: May 5
Regulation? By: Drake, David F., and Robin L. Just Abstract—A regulator's ability to incentivize environmental improvement among firms is vital in achieving long-term sustainability. However, firms can and do respond to environmental... View Details
Keywords: Carmen Nobel
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Southwest Airlines, for instance, has continued as a legendary US-based service provider since its inception in 1971, IKEA of Sweden has evolved to teach the world’s retailers about the power of a well- defined and well-executed service... View Details
- 12 Feb 2016
- Op-Ed
The Real Jobs Tragedy in the US: We've Lost the Skills
by advances in communications and information technology and dramatic improvement in global logistics, fueled the outsourcing of jobs to emerging markets. More jobs disappeared as American companies opted for automation, which replaced... View Details
- 17 Nov 2015
- Lessons from the Classroom
How Activist Investors Became Respectable
continue to raise huge new sums of money to invest, targeting some of the world’s largest and most prestigious companies. “ Greenmailers of a generation ago are now taken seriously as hard-nosed change agents” Beyond that, these activist... View Details
- 12 Apr 2016
- First Look
April 12, 2016
views matter. And it can turn departing employees into corporate ambassadors for years to come. Unfortunately, too few leaders pay attention to this tool; their programs fail to either improve retention or produce useful information. The... View Details
Keywords: Sean Silverthorne
- 23 Jun 2003
- Research & Ideas
Psychology, Pathology, and the CEO
financial and strategic decision making. But along the way, I also noted another important aspect of this leadership task, a related line of effort that seemed to go largely unnoticed and unstudied by observers but that was just as vital to View Details
Keywords: by Rosabeth Moss Kanter
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
Aldo Sesia, a research associate at HBS, discuss how loyalty schemes evolved, what they look like today, why so many retailers aren't using them effectively, and how they can be improved to win customer business in an uncertain... View Details
- 10 Apr 2006
- Research & Ideas
Lessons from the Browser Wars
In a famous example of how first movers can lose their advantage, second-mover Microsoft won the Web browser wars from Netscape and continues to dominate the market today. But that competition was the subject of another "war,"... View Details
- 07 Jul 2015
- First Look
First Look: July 7, 2015
Partnership's efforts to improve local public education. As the case opens in May 2014, the Partnership's leaders must decide whether to continue to try to improve public... View Details
Keywords: Sean Silverthorne
- 29 Apr 2013
- Research & Ideas
Are First-Time Buyers Left Out of Real Estate’s Rebound?
Several factors are generating a tailwind for the recovery, although it varies from market to market. In large measure it has to do with improvement in the economy as a whole, household formation (that is, children moving out of their... View Details
- 16 Oct 2013
- Op-Ed
Response to Readers: Combating Climate Change with Nuclear Power and Fracking
With more than 7,500 views and 180-plus tweets, I want to thank everyone for taking the time to read the original HBS Working Knowledge piece, The Case for Combating Climate Change with Nuclear Power and Fracking, and, in particular, for sharing your thoughts with one... View Details
- 19 Mar 2006
- Research & Ideas
Do I Dare Say Something?
(Abstract) Sarah Jane Gilbert: Can you explain the meanings of latent voice episodes and upward voice? Amy Edmondson and James Detert: Latent voice episodes describe those moments at work when someone considers speaking up about an issue, problem, or even an View Details
Keywords: by Sarah Jane Gilbert
- 19 Oct 2010
- First Look
First Look: October 19, 2010
find that the interaction of task change with intrapersonal diversity is related to improved project performance, while the interaction of task change with interpersonal diversity is related to diminished performance. Additionally, the... View Details
Keywords: Sean Silverthorne
- 06 May 2014
- First Look
First Look: May 6
examine how the quantity of information generated about firm prospects can be improved by splitting a firm's cash flow into a "safe" claim (debt) and a "risky" claim (equity). The former, being relatively insensitive... View Details
Keywords: Sean Silverthorne
- 14 Sep 2009
- Research & Ideas
Understanding Users of Social Networks
LinkedIn comes in handy—there I can go and search through the network of my friends of friends and find the person I am looking for." Online social networks also can improve people's ability to use offline social networks as... View Details
- 20 Nov 2018
- First Look
New Research and Ideas, November 20, 2018
organizations, which often use capitated payments, and bundled payments. Nearly half (46%) of respondents say value-based contracts significantly improve the quality of care, and another 42% say value-based contracts significantly lower... View Details
Keywords: Dina Gerdeman
- 02 Apr 2010
- What Do You Think?
Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?
responsibility for poor performance and continue to get highly paid, it's no wonder there is widespread dissatisfaction." E. Shields stated that it may be the result of disappointed expectations: "People believe that their work... View Details
Keywords: by Jim Heskett
- 12 Oct 1999
- Research & Ideas
Rapid Response: Inside the Retailing Revolution
sales. With the resulting improvements in demand forecasting and production planning and practices, inventory management for both the retailer and the manufacturer has become much more of a science. Since stores can track consumers'... View Details
- 21 Sep 2009
- Research & Ideas
Excessive Executive Pay: What’s the Solution?
boards have improved in recent years, the speed at which they were improving lagged behind the speed at which solutions should have been implemented." -Rakesh Khurana That culture, critics maintain,... View Details
Keywords: by Roger Thompson
- 12 Aug 2014
- First Look
First Look: August 12
notably higher entry rates and increases in plant productivity. These results are not present for districts located on another major highway system, the North-South East-West corridor (NS-EW). Improvements for portions of the NS-EW system... View Details
Keywords: Sean Silverthorne